Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic

Charlotte Brown

Ashby-De-La-Zouch,Leicestershire

Summary

A reliable and safety conscious hard working individual who is seeking a fulfilling role where I can grow and expand my knowledge and experience. I have worked within customer facing services for many years in some challenging situations, who is capable of handling issues as they arise.

I also hold a Cat D PCV (UK) license, CPC card, Digital Tachograph card and a Class 1 HGV license (Canada). Having driven service buses in and around Leicestershire for the last few months. Having long and short haul experience all over Canada and the USA. Driving various vehicles including articulated lorries with single and double trailers, straight lorries with single, double and triple axles.

Professional and courteous with a friendly demeanour. Having no points on my license and no accidents on my record.

Overview

38
38
years of professional experience

Work history

Motor Claims Adviser

Hastings Direct
Leicester, Leicestershire
2025.03 - 2025.10

Advise and guide customers through the claims process after accidents, fires and theft. Liaise with other departments such as engineering, third party teams, fraud, injury and body shops. Log complaints and deal with complex claims, Offer excellent customer service.

Truck driver Class 1

Eassons Transport
Kentville, Nova Scotia, Canada
2021.09 - 2022.03

Conducted pre/post trips, transported refrigerated/non refrigerated high value loads within Canada and the USA. Complied with all legal requirements in both countries.

Truck driver

Liquid Ice
Bay Tree, Alberta, Canada
2018.10 - 2020.06

Conducted pre/post trips. Delivered water to frac sites, rigs and residential customers.

Truck driver Short Term Contract

Mirage Trucking
Dawson Creek, British Columbia, Canada
2017.06 - 2017.09

Conduct pre/post trip. Haul water to several gas compressor construction sites.

Security officer

Saulteau/Securiguard/All Peace Protection
Fort St John, British Columbia, Canada
2016.05 - 2017.05

Conduct patrols, completed reports promptly, provided excellent customer service, liaised with law enforcement and property owners, maintained equipment and pickup truck.

Apartment Manager

Sterling Management
Dawson Creek, British Columbia, Canada
2012.11 - 2014.02

Managed a 53 unit apartment building, collected rent, initiated and completed the tenant eviction process when necessary and all relevant paperwork, conflict resolution, maintained and renovated units, ensured building security.

Storage Facilty Manager

Uhaul
Surrey, British Colmbia
2010.03 - 2012.11

Managed 624 storage units and 15 trucks, staff and budgets, completed all relevant paperwork for the day to day running and for auctions, provided excellent customer service, resolved complaints, maintained grounds and buildings.

Unlicenced Medicines Clerk

Mawdsley-Brooks
Doncaster, South Yorkshire
2006.03 - 2009.09

Took orders from hospitals and pharmacies, process the orders onto a data base, ensured all legal paperwork was included, ensured all orders were processed in a timely manner, provided excellent customer service.

Bus Driver

Arriva Mildlands
Coalville, Leicestershire
2025.12 - 2026.02

Drove service buses in around Leicestershire, assisting older and disabled passengers where necessary. Taking fares and handling any situations that arose such as breakdowns.

Motor Claims Supervisor/Claims Advisor

Direct Line
Doncaster, South Yorkshire
2001.12 - 2006.02

Responsible for entering all details of insurance motor claims in a call centre setting, followed up assigned claims with repairers, other departments and customers. Gained promotion to supervisor and managed 2 teams of 24 advisors, handled complaint resolution, investigated fraudulent claims for hand over to the fraud department, made total loss payments, monitoring advisors, providing excellent customer service.

Civilan Chef/Steward

HM Forces
Various Locations, UK and Germany
1987.12 - 2000.01

Catered and waited on functions in Sgts and Officers messes, day to day duties within the mess.

Education

Diploma of Higher Education - Catering, Hotel Housekeeping

Loughborough College
Loughborough
09/1985 - 06/1987

GCSEs - General Education

Grammar School
Ashby-de-la-Zouch, Leicestershire
09/1983 - 06/1985

Skills

  • Risk Management
  • Compliance adherence
  • Dependability reliability
  • Outstanding customer service
  • Courteous and polite demeanour
  • Complaint resolution
  • No points on Drivers License
  • Accident free

Certification

I hold a Cat D PCV bus license, CPC card, Digital Tachograph car (UK) and Class 1 truck driver license (Canada).

Timeline

Bus Driver

Arriva Mildlands
2025.12 - 2026.02

Motor Claims Adviser

Hastings Direct
2025.03 - 2025.10

Truck driver Class 1

Eassons Transport
2021.09 - 2022.03

Truck driver

Liquid Ice
2018.10 - 2020.06

Truck driver Short Term Contract

Mirage Trucking
2017.06 - 2017.09

Security officer

Saulteau/Securiguard/All Peace Protection
2016.05 - 2017.05

Apartment Manager

Sterling Management
2012.11 - 2014.02

Storage Facilty Manager

Uhaul
2010.03 - 2012.11

Unlicenced Medicines Clerk

Mawdsley-Brooks
2006.03 - 2009.09

Motor Claims Supervisor/Claims Advisor

Direct Line
2001.12 - 2006.02

Civilan Chef/Steward

HM Forces
1987.12 - 2000.01

Diploma of Higher Education - Catering, Hotel Housekeeping

Loughborough College
09/1985 - 06/1987

GCSEs - General Education

Grammar School
09/1983 - 06/1985

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Charlotte Brown