Charlotte Broughton
Ashford,Kent
Summary
People-focused HR professional with strong experience in learning, development, and organizational change. Proven record of accomplishment of delivering training programmes, creating business-wide learning materials, and supporting system adoption across large teams. Experienced in partnering with stakeholders to improve capability, embed new ways of working, and drive continuous improvement. Passionate about developing people, enhancing performance, and contributing to positive, engaging workplace cultures.
Overview
16
16
years of professional experience
Work history
Change Implementation Analyst
Wincanton / GXO Logistics
2023.01 - Current
- Supports HR and workforce management systems including Kronos and Oracle, ensuring effective usage and resolving system issues
- Contributes to the delivery of business change initiatives, including system implementations and process improvements
- Works in partnership with stakeholders to embed new processes and ways of working across organization
- Analyses existing processes to identify efficiencies and support continuous improvement initiatives
- Delivers regular training sessions for colleagues and managers, including time and attendance training
- Designs and creates business-wide learning materials, guidance documents, and user support resources
- Support system adoption through ongoing coaching, troubleshooting, and issue resolution
- Assists with implementation planning, system testing, and post-go-live monitoring to support successful delivery
- Builds strong cross-functional relationships to support effective communication and change management
- Helps minimize operational disruption during periods of change while maintaining high service standards
- Key Achievements
- Delivered training to 900+ employees, improving system confidence and adoption
- Supported large-scale organizational change impacting 1000+ employees
- Helped prevent over £100,000 in payroll discrepancies through system accuracy and issue resolution
- Designed and introduced into the business Domestic Abuse awareness training, the first of its kind with Wincanton and GXO with 900+ employees completing within the first 6 months of go live.
Team Manager
Marks & Spencer
2021.05 - 2023.01
- Led HR responsibilities for a team of 25+ employees, including recruitment, onboarding, training, and performance management
- Set clear performance objectives, delivered regular feedback, and coached team members to support development and progression
- Developed and implemented workforce plans aligned to business objectives, ensuring appropriate staffing levels
- Delivered induction and skills training to new recruits, improving early performance and retention
- Supported employee relations by resolving concerns and maintaining a positive and inclusive working environment
- Monitored and analyses workforce data to identify trends, improve efficiency, and reduce operational costs
- Built a highly engaged and motivated team that consistently exceeded service and performance targets
Section Coordinator
Marks & Spencer
Ashford, Kent
2010.10 - 2021.05
- Maintained strong customer relationships by resolving issues promptly and effectively
- Managed merchandising and promotional displays to maximize product visibility and sales performance
- Improved stock control processes, reducing internal loss and increasing efficiency
- Identified opportunities to reduce waste and support revenue growth and profitability targets
- Worked with management to develop daily and weekly sales plans based on performance data
- Managed inventory and stock levels to meet operational demand and ensure availability
Skills
- Learning & Development
- Training Delivery & Facilitation
- Stakeholder Engagement
- Change Management
- HR Systems (Kronos, Oracle)
- Employee Relations
- Data Analysis & Reporting
- Continuous Improvement
- Coaching & Development
- Communication & Collaboration
Timeline
Change Implementation Analyst
Wincanton / GXO Logistics
2023.01 - Current
Team Manager
Marks & Spencer
2021.05 - 2023.01
Section Coordinator
Marks & Spencer
2010.10 - 2021.05