Charlotte Broughton

•Cross-Functional Collaboration with most functions to deliver on group targets and continuous improvement

•Change Management completing in-depth analysis on operational site and contractual requirements to build time and attendance rules and manage via a formal change process.

•Continuous Improvement finding solutions and improvements to operational payroll issues/ requirements and implement appropriate measures to increase efficiency of the payroll whilst maintaining compliance

•Time and Attendance implementation deploying appropriate T&A solutions in support of payroll and HCM to operational sites.

•End User Systems Training on system usage and embedding best practice inclusive of field-based training

•Second & Third Tier Support Utilizing case management software to support with escalations from the business affecting any business applications for HR, T&A or Payroll processes.

•Systems User Administration to create user access but also monitor role and policy changes that impact data requirements and accessibility to employee data in the various systems that offer access

•Development of eLearning content to complement training practices and report on outputs of LMS

•Systems Monitoring overseeing the performance and ongoing interfaces between the various supported systems

• Advised managers on employee policy implementation, applying expertise in employment laws and regulations.
• Handled employee enquiries and complaints, escalating issues to managers when needed.
• Ran exit interviews and served as minute taker at key meetings.
• Facilitated employment offers and drafted contracts.
• Promoted positive company culture and values through training initiatives.
• Investigated and documented workplace grievances to eliminate future incidents.
• Built positive relationships with all stakeholders on site.

• Monitored team development, setting performance objectives and providing constructive feedback for continued growth.
• Set achievable targets, motivating team to swiftly progress and achieve in line with company goals.
• Sought timely solutions to company inefficiencies for continued smooth running of operations.
• Developed and implemented strategic company objectives, measuring progress against KPIs to ensure return on investment.
• Managed, motivated and developed a team of 25 to consistently deliver exceptional customer service.
• Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
• Analysed data and identified opportunities to minimise operating costs.
• Facilitated on-site staff training, developing processes and procedures to increase operational accuracy.
• Oversaw recruitment process and onboarded 20 new staff.
• Reduced staff turnover through improved performance development programmes.
• Used staff survey findings to implement enhanced working conditions and practices.
• Addressed employee conflicts, following corporate procedures for timely resolution.

• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Rotated merchandise and displays to feature new products and promotions.
• Systematised units of inventory, improving rate of internal loss prevention.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
• Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.

• Provided fast checkout service with high levels of customer care and transaction speed.
• Carried out regular quality checks to ensure displayed products were in good, saleable condition.
• Handled cash and card payments with accuracy.
• Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
• Performed daily opening and closing functions and inventory management.