Charlotte Brookes
Telford,Telford and Wrekin
Summary
HR Operations professional with 14 years experience leading end-to-end employee lifecycle delivery across complex, multi-entity environments. Expertise in people leadership, shared services operations, and large-scale HR transformation, including system deployments and process optimisation. Proven track record of building and leading high-performing teams, embedding strong governance and compliance frameworks, and driving continuous improvement. Trusted advisor to senior leaders, delivering scalable, efficient HR service models that enhance employee experience, operational resilience, and business performance.
Overview
15
15
years of professional experience
1
1
year of post-secondary education
Work history
Employee Lifecycle and Compliance Lead
Schneider Electric
Telford, Telford and Wrekin
07.2025 - 12.2025
- SME for all ELC projects and operations. Working with Digital & Data teams to ensure process/systems compliance and efficiency.
- Review monthly KPIS & Business feedback to ensure exceptional employee experience for 4000 employees across UK&I, maintained 99% target.
- Responsible for driving impact by optimizing departmental processes through continuous improvement, digitization, automation, and regular compliance review.
- Serves as SME and SPOC for operational projects, driving HR systems adoption and change management across UK&I.
HR Employee Lifecycle Team Manager
Schneider Electric
Telford, Telford and Wrekin
11.2023 - 07.2025
- Managed team of 5 HR administrators, 121's, Performance reviews, absence etc.
- Deployment across UK&I for ELC re brand and new ways of working.
- SME for business on ELC process/systems
- Responsible for end to end Employee Lifecycle.
- KPI and SLA management for the ELC function.
- Continuous Improvement and automation of processes.
Workforce Administration Team Leader
Schneider Electric
Telford, Telford and Wrekin
02.2021 - 11.2023
- Lead automaton changes for UK&I ELC processes.
- Resolved internal conflicts swiftly.
- Supervisor of 5 administrators, managing holiday requests and absence.
- SME for all HR and Exec offers.
- Led re-brand of Workforce Administration to Employee Lifecycle, assessing requirements and planning changes needed to deliver end-to-end employee experience.
Senior Workforce Administration Specialist
Schneider Electric
Telford, Telford and Wrekin
01.2018 - 02.2021
- Creation of all WFA documents end to end from contracts of employment to resignation letters.
- Workload distribution from Service Now for all team members.
- Process all HR & Executive offers.
- Support projects and new system deployments.
- Enhanced customer satisfaction with timely and accurate information dissemination.
HR Agent
Schneider Electric
Telford, Telford and Wrekin
04.2013 - 12.2018
- First POC for all employees supporting general HR enquiries.
- Dealing with calls, tickets and chats from 4000 employees across UK&I
- Policy support and systems navigation.
- Document and EFILE management.
- Improved customer trust by establishing open lines of communication and effectively handling enquiries.
Customer care agent
Schneider Electric
Telford, Telford and Wrekin
05.2012 - 04.2013
- Trained new team members to maintain high service standards consistently.
- Processed incoming orders and invoices
- Improved customer relations with empathetic communication style.
- Addressed queries via email, leading to timely solutions.
- Solved complaints, resulting in improved customer satisfaction scores.
Customer care advisor
Reconomy Solutions
Telford, Telford and Wrekin
10.2010 - 04.2012
- Made bookings for upcoming jobs.
- Supported customers with ETAS and invoice management
- Maintained polite and professional telephone manner.
- Recorded details of all interactions into CRM system accurately, ensured data integrity.
Education
CIPD - Human Resources
Telford College
Telford, Telford and Wrekin 09.2013 - 04.2014
Skills
- HR Operations & Employee Lifecycle
- People Leadership & Team Development
- Shared Services & HR Transformation
- System Deployments & Process Improvement
- Governance, Compliance & Risk Management
- Stakeholder Engagement & Operational Excellence
References
References available upon request.
Timeline
Employee Lifecycle and Compliance Lead
Schneider Electric
07.2025 - 12.2025
HR Employee Lifecycle Team Manager
Schneider Electric
11.2023 - 07.2025
Workforce Administration Team Leader
Schneider Electric
02.2021 - 11.2023
Senior Workforce Administration Specialist
Schneider Electric
01.2018 - 02.2021
CIPD - Human Resources
Telford College
09.2013 - 04.2014
HR Agent
Schneider Electric
04.2013 - 12.2018
Customer care agent
Schneider Electric
05.2012 - 04.2013
Customer care advisor
Reconomy Solutions
10.2010 - 04.2012