Charlotte Black
Newcastle upon Tyne,South Tyneside
Summary
I am a paramedic with a strong background in pre-hospital emergency care, medical event support, and public safety through Door Supervisor experience. Due to this i have developed experience in managing vulnerable individuals, high-pressure environments, and complex safeguarding situations with professionalism and empathy. Demonstrates excellent communication skills, keen attention to detail, and the ability to maintain composure in sensitive and traumatic circumstances. Seeking to transition into a Sexual Offence Examiner role, bringing a compassionate, patient-centred approach, commitment to forensic integrity, and dedication to supporting survivors through challenging experiences.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work history
Paramedic
North East Ambulance Service
Newcastle upon Tyne
2023.04 - Current
- Conducted detailed assessments of patients' conditions upon arrival at an incident scene, aiding in appropriate treatment decisions.
- Conducted calm, professional assessments during medical and safeguarding incidents
- kept very detailed paperwork for every patient and referred appropriately to safeguarding teams or other appropriate services if appropriate
- Operated and maintained ambulance equipment, guaranteeing readiness for immediate use.
- Administered immediate medical care to critically injured patients, ensuring their stability for transportation.
- Collaborated with emergency response teams for efficient patient management during high-stress situations.
- Maintained accurate patient records, contributing towards the provision of seamless healthcare services.
- Provided emotional support to patients' families during distressing events, fostering a supportive environment for recovery.
- Maintained cleanliness and sanitation within the ambulance; limiting risk of infection transmission.
- Worked with the Governance and Risk teams and developed administrative skills
- Upheld professional standards of practice in compliance with local health regulations and laws.
First responder
Frontline Medical & Training Ltd
Ashington, Northumberland
2021.10 - 2023.04
- Worked in a multitude of environments as an events first responder and performed dynamic risk assessments in unpredictable enviornments
- worked as part of a team and as an individual
- Handled emotionally charged situations with sensitivity and professionalism.
- maintained detailed and accurate records for every patient
- operated well in a multi-disciplinary team icluding police, ambulance service and the event organisers
- built trust with patients during vulnerable and stressful situations
- communicated effectively with distressed, traumatised or intoxicated individuals
Security supervisor
Showsec
Newcastle upon Tyne
2015.11 - 2022.02
- Worked as a door supervisor initially and was promoted to supervisor
- worked a multitude of large scale events at arenas, clubs, sporting events, festivals etc
- Used conflict resolution skills to diffuse tense situations.
- Handled customer queries in a professional and friendly manner to ensure satisfaction.
- Kept detailed incident reports following any issues or disruptions on site.
- Implemented access control measures to prevent unauthorised entry.
- Conducted thorough bag and body searches for enhanced security.
- Assisted in emergency evacuation drills, ensuring understanding amongst staff and visitors.
- Worked closely with management to implement new security measures, improving overall site security levels.
- Ensured the safety of all customers including vulnerable adults and children
- Improved safety by conducting regular patrols of premises.
- Conducted searches of buildings before events for anti terrorism measures
- Checked identification cards, ensuring only authorised persons gained entry.
- Maintained order with effective crowd control techniques.
- Detected fraudulent identification cards swiftly, preventing unauthorised access.
- Received training in fire safety procedures, enhancing preparedness in case of emergencies.
- Ensured the welfare of all staff under my supervision by implementing welfare checks, breaks, position rotation and providing appropriate back up if needed due to violent or volatile customers
- Applied crowd-control techniques to foster order and safety.
- set up security equiptment i.e. mag arches and communicated effectively with the customers on their uses and what they needed to do
Retail assistant
Nisa
Newcastle upon Tyne, North Tyneside
2014.11 - 2018.09
- Ensured visual merchandising standards with regular display updates.
- Handled cash register operations efficiently, minimising queue lengths at checkouts.
- Provided coverage during peak times to manage customer flow effectively.
- Guided customers towards appropriate products based on their preferences, boosting overall satisfaction.
- Handled transactions, maintaining accurate till records.
- Resolved customer complaints, ensuring satisfaction and repeat business.
Education
Bachelor of Science - Paramedic Science & Out of Hospital Care
University of Sunderland
Sunderland 2020.04 - 2023.04
A-Levels - English Literature
Churchill Community College Sixth Form
Newcastle upon TyneA-Levels - Psychology
Churchill Community College Sixth Form
Newcastle upon TyneBTEC Level 3 90- Credit Diploma - Health & Social Care
Churchill Community College Sixth Form
Newcastle upon TyneOCR Level 2 National First Certificate - ICT
Churchill Community College
Newcastle upon TyneGCSEs - History
Churchill Commuity College
Newcastle upon TyneGCSEs - Additional Science
Churchill Community College
Newcastle upon TyneGCSEs - Geography
Churchill Community College
Newcastle upon TyneBTEC Level 2 Diploma - Sport
Sport
Newcastle upon TyneBTEC Level 2 - Applied Science
Churchill Community College
Newcastle upon TyneGCSEs - English
Churchill Community College
Newcastle upon TyneGCSEs - Maths
Churchill Community College
Newcastle upon TyneGCSEs - Science
Churchill Community College
Newcastle upon TyneSkills
- Multitasking capability
- Focused decision making
- Resiliency under pressure
- IV insertion and maintenance
- Tolerance to uncertainty
- Triage procedures
- Composure under pressure
- Knowledge of safeguarding
- calm and compassionate approach
Timeline
Paramedic
North East Ambulance Service
2023.04 - Current
First responder
Frontline Medical & Training Ltd
2021.10 - 2023.04
Bachelor of Science - Paramedic Science & Out of Hospital Care
University of Sunderland
2020.04 - 2023.04
Security supervisor
Showsec
2015.11 - 2022.02
Retail assistant
Nisa
2014.11 - 2018.09
A-Levels - English Literature
Churchill Community College Sixth Form
A-Levels - Psychology
Churchill Community College Sixth Form
BTEC Level 3 90- Credit Diploma - Health & Social Care
Churchill Community College Sixth Form
OCR Level 2 National First Certificate - ICT
Churchill Community College
GCSEs - History
Churchill Commuity College
GCSEs - Additional Science
Churchill Community College
GCSEs - Geography
Churchill Community College
BTEC Level 2 Diploma - Sport
Sport
BTEC Level 2 - Applied Science
Churchill Community College
GCSEs - English
Churchill Community College
GCSEs - Maths
Churchill Community College
GCSEs - Science
Churchill Community College