CHARLOTTE BIRCHALL
Brighton & Hove
Summary
Motivated professional with varied experience across customer facing industries. Demonstrates strong organisational abilities and effective complaint management to resolve issues swiftly and enhance customer experiences. Brings exemplary communication skills and a commitment to building long lasting relationships.
Overview
8
8
years of professional experience
Work History
Bartender
Waggon & Horses
Brighton
03.2026 - Current
- Within a short period, I have cultivated strong customer relationships and developed lasting connections.
- Kept bar stocked and organised for easy access and quick service to customers.
- Took customer orders and prepared drinks following best practices for each type.
- Successfully managed high-volume shifts, serving up to 200 customers without compromising service quality.
- Removed empty kegs, tapped new kegs and attached supply lines.
Bartender
Macdonald Hotels & Resorts, Hospitallity agency
, Scotland
01.2019 - 01.2026
- Hospitality professional with many years of experience across Scotland, Guernsey and England.
- Directed day to day operations across food and beverage service areas to maintain flow.
- Managed food and beverage shift plans as hotel supervisor.
- Maintained confidentiality of guest information, adhering to data protection regulations and building trust.
- Prepared daily reports on occupancy, revenue, and any incidents, contributing to effective management meetings.
- Handled emergency situations with composure, following protocols to ensure guest and staff safety.
- Handled cash transactions and operated point of sale systems with accuracy.
- Trained new staff on bar operations, cocktail preparation, and customer service standards.
- Designed and implemented seasonal cocktail menus, boosting sales by 20% during peak seasons.
Aftersales Administrator
Mappin and Webb
St Peter's Port
02.2025 - 11.2025
- Delivered exceptional after sales service to luxury jewellery and watch clients, including VIP and high-profile customers
- Maintaining absolute discretion and brand standards.
- Provided after sales support to enhance customer satisfaction.
- Compliance with company procedures, ensuring seamless customer experiences.
- Supported the sales team during peak periods, assisting with luxury jewellery and watch sales while upholding premium service standards.
- Conducted detailed stock audits for jewellery and watches
- Verified product specifications, serial numbers, and barcodes to ensure integrity across inventory and sales platforms.
- Investigated and resolved stock discrepancies promptly
- Escalating issues where necessary to safeguard inventory control.
- Collaborated with sales teams, suppliers, and workshops to maintain accurate order tracking and stock management.
- Managed daily administrative tasks, including scheduling meetings and organising files, to support office efficiency.
- Delivered high-quality customer service by addressing client enquiries, resolving issues, and maintaining satisfaction levels.
- Supervised supply purchases, management and tracking in line with budgetary requirements.
Education
SVQ Level 5 - Engineering Systems
SVQ
Edinburgh, EDH01-2023
National 5 - Mathematics
SVQ
Edinburgh, EDH01-2018
National 5 - English
SVQ
Edinburgh, EDH01-2018
National 5 - Art and Design
SVQ
Edinburgh, EDH01-2018
National 5 - Modern Studies
SVQ
Edinburgh, EDH01-2018
Skills
- Customer Service & Client Relations
- Complaint Resolution & Conflict Management
- Customer Engagement & Communication
- Sales & Relationship Building
- Administration & Attention to Detail
- Stock & Inventory Management
- Event Planning & Coordination
- Product Presentation & Brand Standards
- Organisation & Time Management
- Working Under Pressure
- Digital & Social Media Skills
Hobbies and interests
- Outside of work, I enjoy travelling and exploring new places and cultures, keeping active through fitness and outdoor walks, and spending quality time with family and friends.
My Journey
I’ve always been someone who enjoys new experiences and embracing new opportunities. When my partner was offered his first career opportunity in Guernsey, we decided to take the leap together and moved there for a year. It was an exciting chapter that allowed me to experience a completely different way of life, meet new people and become more independent and adaptable.
We have since made another move, this time to Brighton, following a further career opportunity for my partner in Gatwick. I’ve really enjoyed the journey so far and everything that comes with starting somewhere new. Each move has pushed me outside of my comfort zone, helped me grow in confidence and taught me to embrace change with a positive attitude.
Now that we are settled in Brighton, I’m excited to focus on building my own career and finding an opportunity where I can continue to learn, develop my skills and achieve my full potential.
Timeline
Bartender
Waggon & Horses
03.2026 - Current
Aftersales Administrator
Mappin and Webb
02.2025 - 11.2025
Bartender
Macdonald Hotels & Resorts, Hospitallity agency
01.2019 - 01.2026
SVQ Level 5 - Engineering Systems
SVQ
National 5 - Mathematics
SVQ
National 5 - English
SVQ
National 5 - Art and Design
SVQ
National 5 - Modern Studies
SVQ