Charlotte Bennett

As part of the educational team at Buster, my job is to give children on school trips an experience of bringing the past to life through hands on activities.

My duties at Portsmouth College were only ever temporary but included answering phone and email queries for potential new students, receiving and maintaining student application progress on our database and with the student, safeguarding, interviewing students and confirming their place at the college.

My duties for my Husbands business include billing, expenses, paying and maintaining supplier accounts and end of year taxes.

Working directly for the Head of Customer Service as a manager, my duties varied from handling escalated and Ombudsman complaints, looking after a team at management level, training teams and providing feedback, handling sensitive information, compliance and regulations, customer complaint home visits, creating and delivering buzz sessions, holding meetings, attending annual AGM's, engagement for our site, being responsible for Health and Safety checks and carrying out additional duties given directly from our Head of Customer Service.

As a partner at Waitrose my duties included checkouts and cashing up, stacking shelves and working on the Customer Service desk assisting customers with their queries and complaints.