Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
Generic

Charlotte Baxter

Worthing,West Sussex

Summary

Dynamic, detail-oriented professional with robust expertise in problem solving, planning, and conflict resolution. Demonstrates exceptional communication skills and technical proficiency, enhanced by leadership experience and a positive demeanor. Skilled in analytical thinking, teamwork, and collaboration, showcasing proven adaptability and flexibility across diverse environments. Committed to employing time management strategies to achieve organizational objectives while cultivating a collaborative team atmosphere.

Overview

8
8
years of professional experience

Work history

Front Of House

the selsey arms
Coolham, West Sussex
04.2025 - Current
  • Collaborated closely with serving staff, ensuring communication between kitchen and front of house operations.
  • Ensured smooth operations by effectively coordinating all front of house services.
  • Executed food and drink orders accurately to improve customer satisfaction rates.
  • Handled cash transactions accurately, ensured balanced till at end of shift.
  • Optimised workflow in busy periods through successful coordination with the kitchen staff.
  • Enhanced guest satisfaction through attentive and prompt service.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Assisted in stock management for smooth bar operations.
  • Ensured cleanliness of bar area to maintain appealing environment.

Equine Sports Massage Therapist

self employed
Worthing, West Sussex
04.2024 - Current
  • Conducted thorough examinations of horses prior to treatments, collaborating with clients for optimal care.
  • Delivered comprehensive reports following each session, including tailored exercise and stretching recommendations.
  • Applied sports massage techniques to facilitate equine recovery after training sessions.
  • Administered sports massage therapy to alleviate muscle tension in horses.


Service Advisor

SB Motors
Hove, Brighton and Hove
09.2023 - 04.2025
  • Oversaw vehicle inspections, increasing safety measures.
  • Recommended additional services to customers according to their needs, boosting sales opportunities.
  • Utilised technical expertise to suggest appropriate solutions for vehicle issues.
  • Coordinated with technicians to ensure quality of service.
  • Delivered excellent customer service by understanding and meeting their requirements.
  • Built rapport with customers, enhancing long-term relationships.
  • Conducted follow-ups post servicing; ensuring complete client satisfaction after repair or maintenance work.
  • Managed challenging customer situations for resolution and customer retention.
  • Consulted with mechanics for necessary repairs and provided cost estimates to customers.
  • Educated customers regarding regular maintenance protocols to preserve conditions of vehicles.
  • Booked appointments and managed vehicle drop-off pick-up.
  • Offered assistance in minor car repairs, enhancing customer experience.

Event Groom

Spearhill stud
Ashington, West Sussex
04.2023 - 09.2023
  • Facilitated smooth operations during veterinary examinations and treatments.
  • Assisted with handling foals and youngstock safely and efficiently.
  • Prepared horses for ridden work and competitions, ensuring readiness.
  • Executed post-workout care for high-level sport horses to promote recovery.
  • Maintained yard schedule and cleanliness to uphold high standards.
  • Supported equine rehabilitation programmes through riding and water treadmill sessions.


Polo Groom

Hampshire polo school and Jessica Andrews
, hampshire
10.2022 - 05.2023
  • Executed daily duties with precision and efficiency.
  • Cared for over 20 horses, ensuring optimal welfare.
  • Monitored wellbeing of each horse during travel and post-play.
  • Demonstrated grooming and clipping skills for enhanced horse care.
  • Provided aftercare following intense activities to aid recovery.
  • Exercised multiple horses to maintain fitness levels.
  • Assisted with veterinary care and scheduled appointments.
  • Collaborated with owners and clients
  • Worked flexible hours, including night checks and weekends.

Yard Groom

Chris and Allison Ellis
, west sussex
06.2020 - 11.2020
  • 72 hours of work experience at a full livery and showjumping yard.
  • Tack cleaning, resulted in prolonged equipment life.
  • Mucked out stables and yards in line with schedule.
  • Maintained field quality through regular checks and necessary actions.
  • Assisted in veterinary procedures to provide optimal care for horses.
  • Assisted farrier during routine shoeing appointments.

Volunteer worker

ferring country centre
Ferring, West Sussex
02.2017 - 09.2018
  • Carried out day-to-day duties accurately and efficiently.
  • Provided safety checks to ensure public safety.
  • Assisted individuals with disabilities of raging severity.
  • Maintained clean and organised stable environment to ensure the safety and well-being of horses.


Education

GCSEs - High school

Davison CE High School for Girls
Worthing, West Sussex
/2016 - /2021

Level 3 Advanced Technical Diploma - Equine Management

Sparsholt College Hampshire
Sparsholt, Hampshire
09.2021 - 06.2023

Equine Sports Massage Therapist - ESMT

Equissage Europe
kent
04.2024 -

Skills

  • Problem solving and planning
  • Attention to detail
  • Conflict resolution
  • Team collaboration
  • Positive demeanour
  • Communication skills
  • Technical proficiency
  • Analytical thinking
  • Teamwork and collaboration
  • Leadership experience
  • Time management strategies
  • Adaptability and flexibility

Affiliations

  • Equestrian – I have been passionate about horses since a young child and currently care for my own horse, which I look after twice a day, every day. I ride daily and manage all aspects of care, from feeding and grooming to exercise and health checks. This long-term commitment has taught me discipline, responsibility, and excellent time management.
  • Reading – I enjoy both fiction and non-fiction reading. I particularly like contemporary fiction, historical novels, and thrillers, as well as books on personal development. Reading helps me stay informed, expand my thinking, and unwind.
  • Car Enthusiast – I have a strong interest in cars, from classic models to modern engineering. I regularly attend car shows and enjoy learning about vehicle design, performance, and new technologies in the motoring world.

References

References available upon request.

Timeline

Front Of House

the selsey arms
04.2025 - Current

Equine Sports Massage Therapist

self employed
04.2024 - Current

Equine Sports Massage Therapist - ESMT

Equissage Europe
04.2024 -

Service Advisor

SB Motors
09.2023 - 04.2025

Event Groom

Spearhill stud
04.2023 - 09.2023

Polo Groom

Hampshire polo school and Jessica Andrews
10.2022 - 05.2023

Level 3 Advanced Technical Diploma - Equine Management

Sparsholt College Hampshire
09.2021 - 06.2023

Yard Groom

Chris and Allison Ellis
06.2020 - 11.2020

Volunteer worker

ferring country centre
02.2017 - 09.2018

GCSEs - High school

Davison CE High School for Girls
/2016 - /2021

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Charlotte Baxter