Charlotte Batters
Maidstone,Kent
Summary
HR-focused professional with over 6 years’ experience supporting people strategies, employee relations, and organisational compliance within fast-paced environments. Strong background in HR operations, policy development, talent acquisition, and employee engagement, with proven ability to advise managers confidently and sensitively across the employee lifecycle. Currently studying towards CIPD Level 5 in People Management, demonstrating a strong commitment to best practice, employment law, and continuous professional development.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work history
People, Policy & Compliance Lead
Pearson Whiffin Recruitment Ltd
Maidstone, Kent
10.2024 - Current
- Lead development, implementation, and review of HR policies, procedures, and company handbook, ensuring alignment with employment legislation and best practice.
- Act as subject-matter expert on compliance requirements, including REC and APSCo codes, IR35, GDPR, and Right to Work checks.
- Conduct internal audits and develop compliance checklists to mitigate risk across all business divisions.
- Provide trusted HR advice and support to employees and managers on employee relations matters, including disciplinaries, grievances, absence management, and performance concerns.
- Support organisational change initiatives in partnership with Directors, advising on people impact and implementation.
- Maintain accurate HR records including contracts, sickness, and annual leave, ensuring GDPR compliance.
- Manage payroll processes in collaboration with the finance team.
- Lead internal talent acquisition, overseeing recruitment, interviewing, and onboarding of internal staff.
- Champion wellbeing, inclusion, and a positive workplace culture, promoting open communication and psychological safety.
- Led the implementation of the HRIS system PeopleHR, including system set-up, data migration, process mapping, user access, and training managers and staff to ensure effective adoption across the business.
Operations Executive (HR & People Focus)
Intec Select Ltd
Maidstone, Kent
07.2021 - 09.2024
- Delivered end-to-end HR operational support across employee lifecycle in a growing recruitment business.
- Supported managers with employee relations matters, including grievances, disciplinaries, performance management, and informal resolution.
- Created, reviewed, and updated HR policies and procedures in line with employment law and agency regulations.
- Maintained HR systems and employee records, including contracts, absence tracking, and holiday management.
- Managed internal recruitment campaigns, including job advertising, screening, interviewing, and onboarding.
- Supported payroll administration in conjunction with finance, ensuring accuracy and compliance.
- Contributed to employer branding and employee engagement initiatives, including internal communications and social events.
- Provided PA-level support to Directors, including diary management and meeting coordination.
- Owned and managed company social media channels and employer brand, creating content and campaigns to strengthen brand presence and engagement.
- Successfully led award submissions and case study applications, resulting in Intec Select being shortlisted as one of Facebook’s Top 3 Suppliers of the Year.
- Secured shortlisting for the Recruiter Awards – Best IT Agency, following detailed application and case study submissions.
Office Administrator
Intec Select Ltd
Maidstone, Kent
09.2019 - 07.2021
- Provided comprehensive administrative and operational support within the recruitment environment.
- Managed payroll for 100+ contractors using Sage 50, ensuring timely and accurate payments.
- Issued and renewed contracts for contractors and clients, ensuring documentation met compliance standards.
- Conducted regular audits to ensure contractor and client compliance remained valid.
- Raised client invoices and reconciled payments received.
Recruitment Resourcer
Intec Select Ltd
Maidstone, Kent
04.2019 - 09.2019
- Sourced candidates using job boards, social media, and internal CRM systems.
- Prepared and formatted CVs to client standards, highlighting key skills and experience.
- Supported recruiters with candidate shortlisting and submission processes.
Operations Assistant
Covea Insurance
Kings Hill, Kent
11.2018 - 04.2019
- Handled over 80 inbound calls daily and recorded detailed claim information while delivering high-quality customer service.
- Worked collaboratively with internal teams to ensure processes were followed accurately and efficiently.
Service Specialist
House of Fraser
Maidstone, Kent
08.2015 - 11.2018
- Delivered high-quality customer service and resolved customer issues professionally.
- Conducted 1-to-1 personal shopping experiences and provided tailored product recommendations.
- Trained and onboarded new starters as a 'Train the Trainer' qualified colleague.
- First Aider qualified.
Education
Level 5 in People Management & Practice
CIPD
05.2025 - 05.2026
Level 3 Foundation Certificate - Professional Marketing
Chartered Institute of Marketing
07.2023 - 07.2024
Digital Marketing Internship Programme
Girls in Marketing
06.2021 - 06.2021
Digital Marketing & Social Media Programme
In Professional Development
04.2022 - 04.2022
GCSEs -
Maidstone Grammar School for Girls
/2010 - /2015
Skills
- Employee Relations & Case Management
- HR Policy & Procedure Development
- Employment Law & Compliance
- Performance & Absence Management
- Talent Acquisition & Onboarding
- HR Administration & Record Keeping
- Stakeholder Management
- Confidentiality & Professional Judgement
- Empathetic, people-centred approach
- Strong communication and influencing skills
Affiliations
- I run a small nail technician business in my spare time (@houseofcbnails), which allows me to channel creativity alongside strong client relationship management. I also enjoy regular gym sessions and spending time with family and friends.
Timeline
Level 5 in People Management & Practice
CIPD
05.2025 - 05.2026
People, Policy & Compliance Lead
Pearson Whiffin Recruitment Ltd
10.2024 - Current
Level 3 Foundation Certificate - Professional Marketing
Chartered Institute of Marketing
07.2023 - 07.2024
Digital Marketing & Social Media Programme
In Professional Development
04.2022 - 04.2022
Operations Executive (HR & People Focus)
Intec Select Ltd
07.2021 - 09.2024
Digital Marketing Internship Programme
Girls in Marketing
06.2021 - 06.2021
Office Administrator
Intec Select Ltd
09.2019 - 07.2021
Recruitment Resourcer
Intec Select Ltd
04.2019 - 09.2019
Operations Assistant
Covea Insurance
11.2018 - 04.2019
Service Specialist
House of Fraser
08.2015 - 11.2018
GCSEs -
Maidstone Grammar School for Girls
/2010 - /2015