Charlotte Bates
Sheffied,South Yorkshire
Summary
HR professional with over 12 years of experience in employee relations, conflict management, and daily HR operations. Proven ability to manage multiple projects with precision while aligning with business objectives. Expertise in employment law and policy design, committed to delivering effective human resource support. Strong interpersonal skills foster trust and collaboration across all organisational levels.
Overview
13
13
years of professional experience
Work history
Self Employed HR Manager
Various
2024.11 - Current
- Facilitated grievance resolution with professional mediation techniques.
- Maintained legal compliance to avoid penalties and sanctions.
- Streamlined HR procedures, resulted in more organised operations.
- Oversaw redundancy procedures to ensure fairness and legality adherence.
- Optimised human resource management systems for improved organisational efficiency.
- Aligned HR strategies with business goals to drive overall company performance.
- Communicated HR updates to staff, keeping employees operating under consistent framework across organisation.
- Ensured all company policies aligned with current employment legislation.
- Managed complex employee relations casework including dispute resolutions and disciplinaries.
- Advised senior management on employee corrective actions.
HR Advisor (Project Lead)
Alliance Automotive Group (FPS Distribution)
Sheffield, South Yorkshire
2024.03 - 2024.12
- Managing and effectively resolving a large number of employee relation cases in compliance with company policies and procedures and employment law regulations.
- Responsibility for managing a client group of c1500 employees across the UK.
- Oversee and manage a high volume of employee relations cases from start to finish while maintaining compliance with internal policies and applicable laws.
- Provide advice and guidance to managers and employees on employee relation cases including disciplinary actions, performance management and conflict resolution.
- Create, implement and carry out improvement plans or other corrective measures as needed.
- Develop and deliver training sessions and workshops to educate managers on process, procedures and other management strategies.
- Draft, review and maintain accurate and confidential employee relations documentation.
- Manage and oversee restructuring and change management operations, advising on redundancies and reorganisation strategy. Preparing documentation and managing KPI's on expected completion whilst working to applicable laws.
- Review internal performance and reward processes supporting management to create desirable and robust plans more aligned with company targets and employee expectations.
- Support on recruitment, selection and retention whilst implementing improvement measures.
- Manage and develop HR administration assistant.
Human Resource- Consultant
Self-Employed
Rotherham, South Yorkshire
2023.05 - 2024.03
- Advised on contract and salary obligations to meet business and employee requirements.
- Maintained up-to-date knowledge of HR legislation for continued regulatory compliance.
- Coordinated staff performance and productivity assessments.
- Provided one-to-one coaching sessions to identify relevant training opportunities.
- Established personnel policy and processes to meet key business objectives.
- Negotiated terms of employment for staff and contractor agreements.
- Developed robust recruitment processes for high-performing operational teams.
- Reduced staff turnover through improved training and incentive schemes.
- Investigated and documented workplace grievances to eliminate future incidents.
- Supported the Health & Safety department with training and development.
- Created a process for recruitment and onboarding through communication across departments to ensure a seamless recruitment process, carrying out all induction requirements e.g. health and safety inductions to obtaining all relevant paperwork.
Sales Manager/Training Manager/HR
HS Direct Ltd
Sheffield, South Yorkshire
2019.01 - 2023.05
- Developed new ideas and thought creatively to grow business and enhance profitability and revenue.
- Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends.
- Monitored sales team performance, providing effective training to help reach revenue and profit targets.
- Hired and trained dedicated and high-achieving sales teams.
- Generated company growth through market expansion and sales.
- Retained existing customers and substantially grew customer base, product line and sales volume.
- Delivered instruction across various topics, integrating audio-visual presentations and training materials.
- Analysed training needs to determine learning styles and skills shortages.
- Prepared training materials and supplemental aids to support employee comprehension.
- Formulated training and development programmes to capture measurable improvements.
- Implemented improved staff development initiatives for maximised employee retention.
- Assessed employee capabilities and development areas to maximise individual potential.
- Coordinated staff performance and productivity assessments.
- Negotiated terms of employment for staff and contractor agreements.
HR Business Partner
Xeros Limited
2017.12 - 2018.10
- I work closely with the executive management of each of the six business units to provide a first-class HR service
- Managing all aspects of HR for the UK covering and tailor the service based on Group HR strategy and local needs based on business requirements and legislative guidelines
- Succession planning and facilitating movement throughout the business to retain, promote and develop our people
- Providing support for the collation, coordination and reporting on Performance Development Reviews (PDR's) working with human resources in the US to align this process
- Coaching and advising managers on employee relations matters to ensure that management approaches are legally sound, minimizing risk to the Company and in accordance with up to date legal advice
- Ensuring managers are coached appropriately and are aware of their roles when dealing with sensitive issues
- Main responsibilities and achievements:
- Work closely with the organisation's senior managers to develop an HR agenda that closely supports the overall aims of the organisation
- Be responsible for reviewing all HR processes, forms and practices
- Feedback to the team on the improvements needed, timelines required to implement the change
- Acts as a main point of the contact
- Liaison with the financial controller, for external payroll processing, of all new starters, leavers and internal changes
- Provide support for the collation, coordination and reporting on Performance Development Review (PDR's) working with human resources in the US to align this process
- Advise managers on employee relations matters to ensure that management approaches are legally sound, minimizing risk to the Company and in accordance with up to date legal advice
- Ensure managers are coached appropriately and are aware of their roles when dealing with sensitive issues
- Support the business in managing annual salary review process for the areas specifically under your responsibility
- Work with HR colleagues throughout the business including the US to manage succession planning and facilitate movement throughout the business to retain, promote and develop our people
- Ensure timely and quality performance reviews are carried out by managers and support them with the process
- Work with the different business areas on identifying training needs and develop variety of approaches to address them.
HR Advisor
Xeros Limited
2016.10 - 2017.12
- I manage all day to day operational HR for up to 70 employees in the UK for an innovative technology platform company
- I work closely with line managers and business unit MD's to provide a first-class HR service
- I work with the Global HR Director on all aspects of HR, tailoring the service provision to the Group HR strategy and local needs, based on business requirements and legislative guidelines
- I support business leaders and line managers to build capabilities, plan and manage talent, and develop approaches that achieve shared organisational objectives
- I offer guidance and support to executive management on how to deal with sensitive employee issues
- I update, maintain, and implement HR policies and procedures where appropriate
- I facilitate and coordinate HR disciplinary's and grievances
- I manage the recruitment process from first stage interaction, competency interviews throughout to the induction process
- Main responsibilities and achievements:
- Pro-activeness to continually seek ways to improve HR processes
- Talent management
- Coaching
- Communicate on all levels
- Project management
- Assist with payroll
- Provide high quality advice
- Identify development needs
- Manage recruitment and induction
- Attention to detail
- Customer focus
- Interpersonal Savvy
- Problem solving skills
- Support the HR Director
- Manage HR database
- HR audits
- HR admin
- Support PDR process
- Time management
- Integrity and trust
- Maintain a professional and positive image.
Employment Law Consultant Trainee/ HR
EL Direct
2013.02 - 2016.10
- I provided employment law and management services to organisations throughout the UK
- I support the head of HR looking after the day to day processes for our internal employees
- I updated documentation manually and electronically using HR systems and processing changes
- I prioritised tasks and ensure they were completed for internal and external customers
- I worked closely with the directors advising of any issues and proposing new process ideas and business changes for the HR Function
- I assisted clients with legal advice regarding employment law issues with the ability to build relationships and communicate on all levels
- I also have experience with general health & safety and accreditations as this was a service the sister company provided
- Main responsibilities and achievements:
- Review and make process improvements within HR Admin functions for clients
- Advise clients on HR/employment law issues
- Creating development plans
- Conduct in house recruitment/induction
- KPI Management and processes
- Identifying development needs
- Manage HR Documents manually and electronically
- Draft relevant HR Documentation
- Updated HR admin
- Health & Safety
- Interview new potential employee's
- Carry out DBS Checks
- Create employment contracts
- Conduct grievance investigation's
- December 2013- I was awarded with new comer of the year award which is the director's choice award
- December 2014- I was awarded with employee of the year 2014
- Responsible for managing the company benefit's
- Offer policy and employment law guidance to line managers and staff
- Policy writing
- Attention to detail
- Leadership and management development human resources master-class on the 26th March 2014.
Education
CIPD Level 5 Human Resource Management - Human Resources
Distance Based
Sheffield 2001.04 - /2018
CIPD Level 3 Foundation Certificate in Human Resource Practice ISO 9001 BSI Certified Auditor Learning and development coaching. Business Apprenticeship Pass -
Distance Based
Full UK driving licence -
Licence
5S Health & Safety - undefined
2017
Leadership and management course - undefined
2015
Skills
- Compliance standards
- Decision-Making
- UK employment law and regulations
- Recruitment and talent management
- Engaging leadership style
- Performance optimisation strategies
- Coaching and leadership management
- Health & Safety
- Training and development
Interests
I volunteer at the North Anston animal sanctuary supporting with the care, walking, and re-homing of the dogs.
Timeline
Self Employed HR Manager
Various
2024.11 - Current
HR Advisor (Project Lead)
Alliance Automotive Group (FPS Distribution)
2024.03 - 2024.12
Human Resource- Consultant
Self-Employed
2023.05 - 2024.03
Sales Manager/Training Manager/HR
HS Direct Ltd
2019.01 - 2023.05
HR Business Partner
Xeros Limited
2017.12 - 2018.10
HR Advisor
Xeros Limited
2016.10 - 2017.12
Employment Law Consultant Trainee/ HR
EL Direct
2013.02 - 2016.10
CIPD Level 5 Human Resource Management - Human Resources
Distance Based
2001.04 - /2018
5S Health & Safety - undefined
Leadership and management course - undefined
CIPD Level 3 Foundation Certificate in Human Resource Practice ISO 9001 BSI Certified Auditor Learning and development coaching. Business Apprenticeship Pass -
Distance Based
Full UK driving licence -
Licence