Charlotte Barney
Leicester
Summary
Ambitious and results driven retail leader with 15 years' experience at Tesco, currently operating as a Team Manager. Proven track record of leading, developing and motivating teams of up to 45 colleagues across multiple departments within a fast-paced high-pressure environment. Demonstrates strong commercial awareness with a consistent focus on achieving and exceeding performance targets. Recognised for an inclusive and empathetic leadership style, fostering a positive team culture where colleagues feel valued, supported and empowered to perform at their best. Now seeking a new challenge to further develop leadership capability and drive business success.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
Work history
Team Manager
Tesco Superstore
South Wigston, Leicestershire
2015.08 - Current
- Lead a team in a fast-paced retail environment, overseeing multiple departments, consistently delivering high standards of customer service and an excellent shopping experience
- Build an inclusive. welcoming, and motivating workplace culture that supports colleague engagements and performance
- Identify and implement improved ways of working to enhance efficiency and outcomes for both customers and colleagues
- Inspire and motivate team members to develop strong product and service knowledge, driving collective team success
- Develop talent through regular feedback, coaching, and support, while continuously building personal leadership skills
- Drive sales performance through effective merchandising, impactful store presentation, and commercial awareness
- Ensure full compliance with health and safety, legal, and operational standards at all times
- Manage daily operations within area of responsibility, including routines, processes, staffing and change implementation
- Collaborate with wider leadership team to deliver consistent standards and achieve shared store objectives
- Promote a strong safety-first culture by leading from the front and setting clear expectations
- Encourage open, two-way communication to build trust and improve team effectiveness
- Plan and prioritise tasks to focus on activities that deliver the greatest impact on business performance and customer satisfaction
Team Leader
Tesco Superstore
Rugby, Warwickshire
2013.07 - 2015.08
- Led and motivated a diverse team within the store and e-commerce departments to meet daily operational targets, providing coaching, feedback, and on‑the‑job training to maintain high performance and morale
- Oversaw online order picking, packing, and dispatch processes, ensuring accuracy, speed, and adherence to fulfilment KPIs
- Coordinated daily shop floor activities including merchandising, stock rotation, gap checks, and maintaining planogram standards
- Acted as a first point of escalation for customer issues, resolving queries quickly and maintaining a positive shopping experience
- Managed shift planning, task allocation, and break scheduling to ensure adequate coverage across departments
- Tracked team productivity, order accuracy, and service levels, using data to identify improvements and implement corrective actions
- Ensured all team members followed Tesco safety policies, completing checks and reporting hazards to maintain a safe working environment
- Supported inventory accuracy through stock counts, waste reduction processes, and coordination with delivery teams
- Worked closely with warehouse, checkout, and management teams to maintain smooth store operations and meet business priorities
Customer Service Colleague
Tesco Superstore
Coventry
2010.11 - 2013.06
- Supported customers on the shop floor and at service points, providing clear information, product guidance, and a friendly, approachable presence
- Handled queries, complaints, and escalations professionally, resolving problems quickly to maintain high customer satisfaction
- Operated tills, processed payments, managed refunds/exchanges, and ensured accuracy while maintaining a positive customer experience
- Maintained clean, organised, and safe service areas, ensuring compliance with Tesco presentation and hygiene standards
- Monitored customer flow, opened additional tills when needed, and supported colleagues to reduce waiting times
- Followed all health, safety, and age‑restricted sales procedures, ensuring legal compliance and responsible service
- Helped customers with Clubcard, Scan‑as‑You‑Shop, and online order queries, supporting Tesco's digital customer journey
Education
Bachelor of Science - Psychology
University of Warwick
Coventry 2010.10 - 2013.07
A-Levels - English Literature, Religious Education, Psychology, Performing Arts
Lutterworth Grammar School
Leicester 2008.09 - 2010.07
GCSEs - 13 Qualifications including Maths and English
Lutterworth Grammar School
Leicester 2006.08 - 2008.07
Skills
- Resilient
- Thrives under pressure
- Collaborative
- Innovative
- Empathetic
- Proactive and positive approach
- Adaptable
- Reactive
Timeline
Team Manager
Tesco Superstore
2015.08 - Current
Team Leader
Tesco Superstore
2013.07 - 2015.08
Customer Service Colleague
Tesco Superstore
2010.11 - 2013.06
Bachelor of Science - Psychology
University of Warwick
2010.10 - 2013.07
A-Levels - English Literature, Religious Education, Psychology, Performing Arts
Lutterworth Grammar School
2008.09 - 2010.07
GCSEs - 13 Qualifications including Maths and English
Lutterworth Grammar School
2006.08 - 2008.07