Charlotte Balliet
London,City of London
Summary
Psychology student at the University of Westminster with a strong interest in mental health support. Eager to apply research and practical skills in volunteering and applied psychology roles.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Bar Staff
Hap Solution
07.2024 - 07.2025
- Delivered customer service in a high-volume bar serving 50–70 customers per shift, delivering a positive customer experience.
- Coordinated with a team of 20 colleagues to ensure smooth service and clear communication with all customers.
- Resolved on-the-spot customer and service issues quickly while upholding professionalism during busy evening shifts, which lasted around 3-4 hours.
Work Placement
Pear Chemist
01.2023 - 07.2023
- Co-ordinated staff with daily operations and patient/customer interactions.
- Developed communication, interpersonal, and teamwork skills while interacting with 20–35 customers daily and collaborating with a team of 5 staff members.
- Managed 100+ confidential patient records, Ensuring strict compliance with privacy regulations.
- Prioritised and completed daily tasks under time pressure, managing multiple prescription orders and customer queries.
Team Member
Smoothie Medic
09.2021 - 04.2022
- Collaborated with a team of 4–5 staff to deliver 50+ smoothies per day, ensuring smooth operations and high customer satisfaction.
- Coordinated daily prep and service tasks, supporting colleagues to meet strict lunchtime rush targets.
- Maintained 100% compliance with hygiene and quality standards by following SOPs during daily operations.
Education
BSc - Psychology
University of Westminster
London 09.2024 - 01.2026
BTEC Applied Science - Science
Croydon College
London 09.2022 - 07.2024
Skills
- Research & Analysis: Literature reviews, quantitative and qualitative data collection, Jamovi, and report writing
- Communication: Presenting ideas clearly, teamwork, interpersonal skills, active listening, and empathy
- Organisation: Time management, prioritising tasks, multitasking, and meeting deadlines
- Professional & Ethical Practice: Confidentiality, ethical handling of sensitive information, professional conduct
- IT Skills: Microsoft Office (Word, Excel, PowerPoint, Outlook), online research, data management
Certification
- Mental Health Awareness — Healthcare Academy London (CPD Accredited)
- Effective Communication — Healthcare Academy London (CPD Accredited)
- Information Handling — Healthcare Academy London (CPD Accredited)
- Completed 3 CPD-accredited courses (Mental Health Awareness, Effective Communication, Information Handling) alongside undergraduate studies, enhancing professional knowledge and understanding of ethical mental health practices. Applied learning from CPD training to university research projects.
Activities & Interests
Sports/hobbies: swimming, gym., Member of the University Psychology Society, attending 5+ workshops and guest lectures per semester to expand knowledge of psychological research and practice., Participated in mental health awareness campaigns on campus, engaging peers in discussions and promoting wellbeing.
Academic projects/ Coursework
Conducted literature reviews, data collection, and analysis for coursework projects, Implemented Jamovi for quantitative data analysis., Presented findings in reports and oral presentations, demonstrating strong research and interpersonal effectiveness., Collected and analysed quantitative and qualitative data for research projects.
Affiliations
Student member of the British psychological society (BPS)
Timeline
BSc - Psychology
University of Westminster
09.2024 - 01.2026
Bar Staff
Hap Solution
07.2024 - 07.2025
Work Placement
Pear Chemist
01.2023 - 07.2023
BTEC Applied Science - Science
Croydon College
09.2022 - 07.2024
Team Member
Smoothie Medic
09.2021 - 04.2022