Charlotte Back
South Shields,South Tyneside
Summary
Dedicated team member with hands-on experience in retail, demonstrating flexibility and strong communication skills. Contributed to team cohesion and increased sales through a friendly and helpful approach. Committed to continuous learning and providing exceptional service while supporting colleagues in achieving shared goals.
Overview
8
8
years of professional experience
19
19
years of post-secondary education
Work history
Team member
Greggs
South Shields
12.2018 - Current
- Enhanced customer satisfaction through prompt, courteous service, leading to positive feedback.
- Resolved conflicts with difficult customers, improving overall customer relations.
- Managed work within limited timeframes to meet customer needs effectively.
- Adapted schedule to cover shifts and provide additional support during busy periods.
- Ensured compliance with standard for food safety preparation.
- Ensures compliance with all health and safety regulations.
- Conducted thorough inventory counts to maintain accurate stock levels.
- Demonstrated expertise in cash management.
- Handled data management tasks to ensure accuracy and accessibility of information.
- Provides excellent customer services resulting in positive feedback from both colleagues and customers
Work Experience
Community Centre
South Shields
09.2019 - 03.2020
- Ensured patient comfort and well-being.
- Assisted elderly individuals with daily activities to enhance quality of life at local community centre.
- Engaged with team members and clients with respect and a helpful attitude
Work Experience
Teaching assistant in primary school
South Shields, South Tyneside
06.2019 - 06.2019
- Supervised children during activities and play, ensuring safety and addressing behavioural issues proactively.
- Fostered serene and safe atmosphere through daily interactions with children.
- Assisted teachers in overseeing children's play during break times.
Fun Fair
Family Business
South Shields
07.2018 - 09.2018
- Delivered prompt and friendly customer service independently
- Organised work area daily to maintain efficiency.
- Managed problems independently to support team objectives.
Education
A-Levels - Health and Social care
St Wilfrids RC collage
South Shields, South Tyneside 09.2018 - 06.2020
A-Levels - Double Health and Social Care
St Wilfrids RC Collage
South Shields, South Tyneside 09.2018 - 06.2020
A-Levels - English Language
St Wilfrids RC Collage
South Shields, South Tyneside 09.2018 - 06.2020
GCSEs - Math
St Wilfrids RC Collage
South Shields, South Tyneside 09.2016 - 08.2018
GCSEs - Double English
St Wilfrids RC Collage
South Shields, South Tyneside 09.2016 - 08.2018
GCSEs - Double Science
St Wilfrids RC Collage
South Shields, South Tyneside 09.2016 - 08.2018
GCSEs - Religious Education
St Wilfrids RC Collage
South Shields, South Tyneside 09.2016 - 08.2018
GCSEs - Health and Social Care
St Wilfrids RC Collage
South Shields, South Tyneside 09.2016 - 08.2018
GCSEs - Art
St Wilfrids RC Collage
South Shields, South Tyneside 09.2016 - 08.2018
GCSEs - Information Technology
St Wilfrids RC Collage
South Shields, South Tyneside 09.2016 - 08.2018
Skills
Team Work: Proven ability to collaborate alongside diverse teams, offering open communication and positive input
Conflict Resolutions: Skilled in managing different viewpoints, and finding a win-win solution to ensure all team members feel valued and heard
Interpersonal Communication: Confident in building strong, meaningful relationships with colleagues and clients through open, transparent communication
Handling Feedback And Adjusting: Adaptable in applying new techniques or suggestions from colleagues and managers to optimise personal performances, and enhancing team success
Dependable Team Member: A reliable team player, recognised for consistent contributions to achieving team goals, providing support when needed, and always being willing to lend a helping hand
Task flexibility
Proactive and Self-Motivated: Self-motivated with a strong desire to achieve personal goals alongside team goals, always looking for ways to improve performances and contributions towards the company
Problem Solving: Demonstrated a problem-solving mindset, being able to identify root causes, and implement practical solutions
Leading by example: Set a high standard of performance, dedication, and strong work ethic, inspiring teammates to follow suit
Accomplishments
Successfully completed the National Citizen Service (NCS) programme while studying at Sixth Form, gaining valuable experience in teamwork, communication, and community engagement.
Timeline
Work Experience
Community Centre
09.2019 - 03.2020
Work Experience
Teaching assistant in primary school
06.2019 - 06.2019
Team member
Greggs
12.2018 - Current
A-Levels - Health and Social care
St Wilfrids RC collage
09.2018 - 06.2020
A-Levels - Double Health and Social Care
St Wilfrids RC Collage
09.2018 - 06.2020
A-Levels - English Language
St Wilfrids RC Collage
09.2018 - 06.2020
Fun Fair
Family Business
07.2018 - 09.2018
GCSEs - Math
St Wilfrids RC Collage
09.2016 - 08.2018
GCSEs - Double English
St Wilfrids RC Collage
09.2016 - 08.2018
GCSEs - Double Science
St Wilfrids RC Collage
09.2016 - 08.2018
GCSEs - Religious Education
St Wilfrids RC Collage
09.2016 - 08.2018
GCSEs - Health and Social Care
St Wilfrids RC Collage
09.2016 - 08.2018
GCSEs - Art
St Wilfrids RC Collage
09.2016 - 08.2018
GCSEs - Information Technology
St Wilfrids RC Collage
09.2016 - 08.2018