Charlotte Anstee
Luton,Bedfordshire
Summary
A dedicated professional with expertise in employee engagement, organising charitable events, and adherence to high customer service standards. Demonstrates proficiency in document management, personnel training and development, email correspondence, and cash handling. Known for an engaging leadership style and excellent time management skills. Proficient in Microsoft Outlook, Word, and Excel. Committed to fostering a positive work environment and achieving organisational goals.
Overview
4
4
years of professional experience
36
36
years of post-secondary education
Work History
Customer Service Administrator Account Admin
Johnsons Workwear
Letchworh, Hertfordshire
06.2023 - Current
- Maintained customer database, ensuring accuracy and confidentiality.
- Liaised between customers and internal departments to address and resolve customer service concerns.
- Trained new employees on company policies and procedures, bolstering performance standards.
- Improved customer satisfaction by promptly responding to enquiries.
- Dealt efficiently with customer complaints, promoting positive brand image.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Guided customers through available options – resulting in informed decision-making.
- Coordinated with other departments for seamless service delivery.
Fast food worker
Sea Star Fish & Chips
Luton, Bedfordshire
08.2021 - 06.2023
- Collaborated with kitchen staff to expedite food preparation process.
- Managed a cash register, took cash and card payment at checkout, providing correct change and receipts when requested.
- Followed health and safety regulations strictly, enhanced workplace environment.
- Prepared food orders accurately to ensure customer satisfaction.
- Handled high-pressure situations calmly, resulted in minimal complaints.
- Delivered excellent customer service by addressing customer queries promptly.
- Enhanced customer loyalty with friendly and quick service.
- Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
Education
GCSEs - Combined Science
Putteridge High School
Luton 09.2016 - 05.2021
GCSEs - Mathematics
Putteridge High School
Luton 09.2016 - 05.2021
GCSEs - Art & Design
Putteridge High School
Luton 09.2016 - 05.2021
GCSEs - Food Preparation and Nutrition
Putteridge High School
Luton 09.2016 - 05.2021
GCSEs - English Language
Putteridge High School
Luton 09.2016 - 05.2021
GCSEs - Geography
Putteridge High School
Luton 09.2016 - 05.2021
GCSEs - English Literature
Putteridge High School
Luton 09.2016 - 05.2021
A-Levels - Health and Social Care Level 3 Extended Diploma
Luton Sixth Form College
Luton 09.2021 - 05.2023
A-Levels - Psychology
Luton Sixth Form College
Luton 09.2021 - 05.2023
Skills
- Employee Engagement
- Organising Charitable Events
- Adherence to high customer service standards
- Document management
- Personnel training and development
- Email correspondence
- Cash handling
- Engaging leadership style
- Microsoft Outlook, Word and Excel
- Excellent time management skills
References
References available upon request.
Timeline
Customer Service Administrator Account Admin
Johnsons Workwear
06.2023 - Current
A-Levels - Health and Social Care Level 3 Extended Diploma
Luton Sixth Form College
09.2021 - 05.2023
A-Levels - Psychology
Luton Sixth Form College
09.2021 - 05.2023
Fast food worker
Sea Star Fish & Chips
08.2021 - 06.2023
GCSEs - Combined Science
Putteridge High School
09.2016 - 05.2021
GCSEs - Mathematics
Putteridge High School
09.2016 - 05.2021
GCSEs - Art & Design
Putteridge High School
09.2016 - 05.2021
GCSEs - Food Preparation and Nutrition
Putteridge High School
09.2016 - 05.2021
GCSEs - English Language
Putteridge High School
09.2016 - 05.2021
GCSEs - Geography
Putteridge High School
09.2016 - 05.2021
GCSEs - English Literature
Putteridge High School
09.2016 - 05.2021
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