Charlotte Ann Goodenough
St Austell
Summary
I am Charlotte, though I am commonly known as Charlie. I am punctual, reliable, and a dedicated individual eager to learn new skills. I embrace challenges and thrive both in team environments and when working independently. I perform well under pressure and take great pride in my work, efficiently overcoming any obstacles that arise. Currently I’m employed full time at M.A. Grigg, working in a warehouse under high pressure conditions to efficiently get products to customers.
Overview
20
20
years of professional experience
Work History
M.A. Grigg
2017.01 - Current
- Provided exceptional customer service to boost client satisfaction levels.
- Maintained accurate inventory levels through diligent delivery check-ins.
- Replenished stock regularly to ensure optimal product availability.
- Picked and packed online orders to guarantee timely shipping.
Hewas Inn
Sticker
2009.07 - 2018.10
- Executed food preparation for evening service, facilitating efficient meal production.
- Prepared and cooked dishes to order in role as Sous chef, adhering to recipes.
- Conducted thorough cleaning of kitchen equipment after service to maintain cleanliness.
- Managed bar operations, crafting beverages to enhance guest satisfaction.
- Provided waitressing services, ensuring prompt and friendly interactions with customers.
Sales Assistant
Sports Direct
2015.12 - 2017.01
- Ensured optimal inventory levels via prompt stock replenishment.
- Assisted in till operations to streamline customer checkout processes.
Self employed cleaner
2014.05 - 2017.01
- Maintained cleanliness of holiday homes through detailed cleaning protocols.
- Administered invoicing operations to streamline financial management.
- Executed washing and ironing of bedding to provide fresh linens for guests.
Kitchen Assistant
RAF St Mawgan
2014.11 - 2014.12
- Supported food preparation for armed forces, ensuring timely meal delivery.
- Assisted head army chef in daily kitchen operations to maintain efficiency.
- Managed service setup, serving hot and cold beverages, and clearing tables post-service.
Cleaner/supervisor
PJ Cleaning
Camelford
2009.07 - 2014.05
- Executed cleaning protocols for holiday homes, achieving optimal guest satisfaction.
- Successfully managed laundry operations during high-demand periods to ensure timely service.
Second Chef
The Mote
Port Isaac
2008.04 - 2009.06
- Directed all cold food preparation for lunch service, focusing on sandwiches and salads.
- Prepared vegetables to maintain high standards for meal presentation.
- Handled starter creation for peak evening periods to enhance service efficiency.
Waitress/Chamber Maid
The Wootons Hotel
Tintagel
2006.06 - 2008.04
- Served customers to enhance dining experience.
- Prepared desserts with attention to presentation and taste.
- Cleaned bedrooms and bathrooms, ensuring optimal cleanliness and hygiene.
- Changed bed linens to maintain guest comfort.
Waitress
The Wheatsheaf Hotel
Yarmouth
2005.06 - 2006.02
- Delivered exceptional customer service to enhance overall dining experience.
- Served food efficiently to maintain timely meal delivery.
- Provided emergency coverage for kitchen porter duties, ensuring operational continuity.
Education
GCSE’s - English, Maths, Science, Art
Carisbrooke High School
Isle of WightNVQ Level 2 - Catering
St Austell College
CornwallSkills
- Customer service and support
- Order processing and management
- Problem solving and analysis
- Kitchen operations and food prep
- Sales techniques and strategies
- Calm under pressure
- Teamwork and collaboration
- Organization and time management
- Attention to detail
Hobbies and Interests
- Secretary of Probus Young Farmers
- Competing in local cooking competitions such as Truro Prime stock
- Socializing with friends and family
References
Sharon Eustace, M A Grigg
Timeline
M.A. Grigg
2017.01 - Current
Sales Assistant
Sports Direct
2015.12 - 2017.01
Kitchen Assistant
RAF St Mawgan
2014.11 - 2014.12
Self employed cleaner
2014.05 - 2017.01
Hewas Inn
2009.07 - 2018.10
Cleaner/supervisor
PJ Cleaning
2009.07 - 2014.05
Second Chef
The Mote
2008.04 - 2009.06
Waitress/Chamber Maid
The Wootons Hotel
2006.06 - 2008.04
Waitress
The Wheatsheaf Hotel
2005.06 - 2006.02
GCSE’s - English, Maths, Science, Art
Carisbrooke High School
NVQ Level 2 - Catering
St Austell College