Charlotte-Anne Joyce
LONDON
Summary
A highly motivated, detail-oriented and accomplished creative professional with expertise in quality assurance and experience in project management. I have a strong foundation in management principles and analytical thinking, which has allowed me to confidently assist and lead teams. I am positive that I will be able to assist in the successful delivery of projects and provide a fresh perspective at VML.
Overview
9
9
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work history
Quality Control Lead/ Quality Administrator
Zone Creations
London
01.2023 - 03.2025
- Implemented unique corrective actions to address repeated product issues, leading to the company's first 100% project success rate which resulted in £600,000 ROI
- Strengthened supplier relationships resulting in better negotiation deals.
- Tracking and reporting quality metrics and KPIs to senior management, ensuring continuous improvement to project processes and cutting down time on product creation from 9 hours for one product to 6 hours
- Managed quality assurance documentation, improving organisational transparency.
- Assisted quality manager with various marketing-related tasks to showcase product quality and designs which lead to a steady increase in followers across multiple platforms
- Conducted research into new materials that could be used in product creation to be more sustainably friendly while remaining within budgets, contributing to winning the Butterfly Award for sustainability.
- Presented new ideas in boardroom meetings to find solutions to negative client feedback, which were resolved after product investigation and led to a profit increase of £10,000 after the completion of a project
Team Leader and Project Assistant
01.2021 - 01.2023
- Assisted project managers in planning, organising and executing projects from start to finish
- Monitored budget closely to prevent overspending or misallocation of funds across multiple projects
- Created training documents, which resulted in reduced onboarding from 3 weeks to 1 week
- Provided administrative support, including meeting coordination, note-taking, and project documentation management, which led to increased team communication
- Identified and mitigated project risks, which resulted in reduced labour costs
Event Staff
At Your Service
London
12.2016 - 10.2021
- Worked under pressure whilst maintaining high levels of service during peak event times.
- Supported event planners by taking on varied tasks as needed for successful programme delivery.
- Checked in over 300 members of staff and ensured appropriate cover for absent employees
Consultant/Makeup Artist
Beauty Consultants Bureau
London
08.2016 - 11.2016
- Upsold products and assisted in marketing promotional materials
- Provided customer service and client consultation for luxury beauty brands
- Conducted product demonstrations to showcase features and benefits, enhancing customer engagement and resulting in 10% increased sales per day
Retail Assistant
Paperchase
London
01.2016 - 05.2016
- Performed inventory audits to ensure stock levels were maintained
- Increased sales by 20% through upselling
- Communicated with customers to help them with any queries
- Completed purchases with cash, credit and debit payment methods
Education
Bachelor of Design - Special Effects Makeup for Film and Television
University of Greater Manchester
09.2017 - 07.2020
MSc - Management
Birkbeck
10.2024 - 06.2026
BTEC Level 3 - Production Arts
West Thames College
09.2016 - 07.2017
VTCT Level 3 - Theatrical Media Makeup and Hair
West Thames College
09.2015 - 06.2016
6 GCSE's - Maths and English, 1 BTEC
Wren Academy
09.2010 - 06.2015
Skills
- MS Office (Inc Excel)
-Data analysis, project planning cost estimation and budgeting in Microsoft Excel
-Created process and research reports on Microsoft Word
-Presentations on quality processes and project progress In Microsoft powerpoint
- Photoshop
-Photo retouching and graphic design
- Quality Control and Risk Assesment
- Controlling quality of products through the use of multiple tools and methods
- Project Coordination and Administration
- Used GANTT charts and strategic planning to reach team goals and deadlines
- Organisation
-Keeping work areas tidy and organised to maximise efficiency
- Supply Chain Management
-Inspecting raw materials to ensure the quality standards are met and reporting defective materials back to the supplier
- Marketing
-Assisted with the creation of the company newsletter and managing social media accounts
Certification
Udemy - Excel: Beginner to Intermediate Course
Languages
Korean
Elementary
Timeline
MSc - Management
Birkbeck
10.2024 - 06.2026
Quality Control Lead/ Quality Administrator
Zone Creations
01.2023 - 03.2025
Team Leader and Project Assistant
01.2021 - 01.2023
Bachelor of Design - Special Effects Makeup for Film and Television
University of Greater Manchester
09.2017 - 07.2020
Event Staff
At Your Service
12.2016 - 10.2021
BTEC Level 3 - Production Arts
West Thames College
09.2016 - 07.2017
Consultant/Makeup Artist
Beauty Consultants Bureau
08.2016 - 11.2016
Retail Assistant
Paperchase
01.2016 - 05.2016
VTCT Level 3 - Theatrical Media Makeup and Hair
West Thames College
09.2015 - 06.2016
6 GCSE's - Maths and English, 1 BTEC
Wren Academy
09.2010 - 06.2015
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