Freight Coordinator
Charlotte Amis
DFDS
Portsmouth,Hampshire
8
years of professional experience
11
years of post-secondary education
1
Certification
Results-driven professional with expertise in sales improvement through effective leadership, communication, and operational execution. Demonstrated calm performance under pressure. Experienced with operational systems including Phoenix and Opera.
Work history
Freight Coordinator
1 Year 2 Months- Coordinated check-in of trailers and vehicles for shipment, ensuring compliance with schedules.
- Verify hazardous materials using Hazcheck, confirming compliance and proper documentation.
- Maintained accuracy of dangerous goods manifests and stowage plans prior to readiness.
- Collaborated with staff to ensure accuracy of loading documentation and processes.
- Delivered friendly, efficient customer service, effectively resolving challenging situations.
- Utilised computer skills to efficiently manage tasks and data.
- Processed Worldpay payments, verifying transaction details and completing required steps.
Duty manager
3 Years 7 Months- Managed front-of-house operations to maintain high level of service.
- Oversaw staff and delegated tasks to ensure smooth daily operations, enhancing overall team efficiency.
- Resolved guest complaints to ensure satisfaction and uphold service quality, protecting brand reputation.
- Delivered excellent customer service through effective communication skills.
- Sustained operational excellence with adherence to company policies and procedures.
- Maintained cleanliness standards that contributed to positive customer feedback and enhanced guest experience.
- Handled cash transactions accurately for financial integrity.
Night Team Leader
2 Years 9 Months- Led shifts and motivated team to drive sales.
- Delegated tasks to make best use of individuals' skills.
- Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Ensured cleanliness of premises at all times for a pleasant environment.
Skills
Cargo documentation
Logistics software
Opera software knowledge
Sales enhancement
Effective leadership
Effective communication
Calm under pressure
Education
Diploma of Higher Education - Hospitality Management
GCSEs - English
GCSEs - Maths
Certification
- Fire Marshal
Affiliations
- Writing
- Reading
- Travelling
Timeline
Freight Coordinator
DFDS
2025.07 - CurrentRead More
Lifetime Training
Diploma of Higher Education from Hospitality Management
2024.01 - 2025.07Read More
Duty manager
Premier Inn
2021.12 - 2025.07Read More
Night Team Leader
Travelodge
2019.03 - 2021.12Read More
King Richard's School
GCSEs from English
1998.09 - 2003.06Read More
King Richard's School
GCSEs from Maths
1998.09 - 2003.06Read More