Charlotte Adams

Liaise between external clients and internal departments, managing inquiries and complaints while encouraging lease renewals for our office spaces. Manage and retain a portfolio of high-value clients, achieving a 90% lease renewal rate in my first quarter.

Build and maintain strong client relationships by understanding evolving needs and consistently providing exceptional service. As renewal periods approach, proactively engage with clients to assess satisfaction and offer tailored solutions to address concerns and future requirements. By positioning our services as essential to their business continuity and growth, I consistently secure renewals, boosting client retention, my commission earnings, and the company's long-term occupancy rates.

Interpersonal skills and customer service were pivotal within the role, as well as teamwork and punctuality.

- Coordinated a team of waitstaff in delivering exceptional service in a fast paced, high-end environment

- Assisted in organising and executing private events

- Handled guest complaints and feedback professionally, ensuring issues are resolved

Production assistant on film set at Pinewood Studios London. Anticipated and catered to needs of Assistant Director to help execute shoots to schedule. Liaised with different departments for smooth execution of production.

- Collaborated with assistant directors to tackle multiple tasks simultaneously.

- Contributed to on-set productivity by responding to requests quickly.

Silver service for celebrity weddings and corporate events.