Charlotte Adams
Guildford, Surrey,United Kingdom
Summary
Motivated, adaptable, and results-driven professional with extensive experience in customer service, hospitality, and sales. Adept at building strong relationships through exceptional interpersonal and communication skills, with a proven track record of exceeding client expectations. Seeking to transition into a creative and fast-paced industry where I can utilise my skills in relationship-building, problem-solving, and attention to detail to make a meaningful impact. I’m eager to contribute new perspectives and insights to a dynamic team.
Frequently commended on my ability to adapt seamlessly to different personalities and communication styles, a skill that allows me to build rapport quickly and work effectively with a diverse range of people. Known for my resilience and positive attitude in high-pressure environments, I thrive in collaborative and innovative work cultures. In my current role, I actively contribute to improving monthly targets and have consistently exceeded performance goals, showing commitment to delivering great results. My ability to understand and respond to customer needs, coupled with a proactive approach, has earned a reputation for reliability and client satisfaction.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work history
Client Service Executive
Halkin - Luxury Serviced Offices
London, UK
2023.12 - 2025.04
Liaise between external clients and internal departments, managing inquiries and complaints while encouraging lease renewals for our office spaces. Manage and retain a portfolio of high-value clients, achieving a 90% lease renewal rate in my first quarter.
Build and maintain strong client relationships by understanding evolving needs and consistently providing exceptional service. As renewal periods approach, proactively engage with clients to assess satisfaction and offer tailored solutions to address concerns and future requirements. By positioning our services as essential to their business continuity and growth, I consistently secure renewals, boosting client retention, my commission earnings, and the company's long-term occupancy rates.
Head Waitress
The Ivy Collection
Guildford, UK
2020.08 - 2023.09
Interpersonal skills and customer service were pivotal within the role, as well as teamwork and punctuality.
- Coordinated a team of waitstaff in delivering exceptional service in a fast paced, high-end environment
- Assisted in organising and executing private events
- Handled guest complaints and feedback professionally, ensuring issues are resolved
Film Production Assistant
Gower Avenue Films Ltd
Pinewood Studios, UK
2023.06 - 2023.06
Production assistant on film set at Pinewood Studios London. Anticipated and catered to needs of Assistant Director to help execute shoots to schedule. Liaised with different departments for smooth execution of production.
- Collaborated with assistant directors to tackle multiple tasks simultaneously.
- Contributed to on-set productivity by responding to requests quickly.
Event Cater
Caper and Berry Catering Company
London, UK
2019.06 - 2020.03
Silver service for celebrity weddings and corporate events.
Sales Assistant
Links of London
Guildford, UK
2017.01 - 2019.12
Model
PRM Agency
London
2018.02 - 2019.03
Intern
Grimshaw Architects
London, UK
2016.06 - 2016.06
Education
Fashion Marketing and Branding -
Nottingham Trent University
2021.09 - 2022.09
Guildford County School Sixth Form
Guildford, Surrey 2016.09 - 2018.06
Guildford County School
Guildford, Surrey 2015.06 - 2016.06
Skills
- Creative thinking
- Confident communicator
- Strong Interpersonal skills
- Self Motivated
- Accurate and detailed
Volunteering
- Fundraising volunteer, African Adventures, 10/01/17, Poverty Alleviation, Travelled to Nakuru in Kenya on a Volunteer trip, involved in fundraising prior to the trip.
- Conservation Volunteer, Gapforce, 10/01/19 - 12/31/19, Environment, Volunteered in Australia for 3 months, completed land care work with Green Space.
Timeline
Client Service Executive
Halkin - Luxury Serviced Offices
2023.12 - 2025.04
Film Production Assistant
Gower Avenue Films Ltd
2023.06 - 2023.06
Fashion Marketing and Branding -
Nottingham Trent University
2021.09 - 2022.09
Head Waitress
The Ivy Collection
2020.08 - 2023.09
Event Cater
Caper and Berry Catering Company
2019.06 - 2020.03
Model
PRM Agency
2018.02 - 2019.03
Sales Assistant
Links of London
2017.01 - 2019.12
Guildford County School Sixth Form
2016.09 - 2018.06
Intern
Grimshaw Architects
2016.06 - 2016.06
Guildford County School
2015.06 - 2016.06