Charlotta Trimby
Summary
Accomplished Continuous Improvement Project Manager with 18 years of experience driving strategic enhancements across diverse sectors. Certified Six Sigma Black Belt skilled in Lean and Kaizen methodologies. Managed cross-functional projects that improved process efficiency and quality, delivering significant cost savings. Committed to implementing innovative solutions that address industry challenges and enhance organisational value.
Overview
20
20
years of professional experience
Work History
Senior Business Improvement Consultant
St James's Place
08.2025 - Current
- Analysed complex data sets to identify trends and anomalies, providing actionable insights for targeted change and improvement initiatives.
- Facilitated stakeholder engagement sessions to gather requirements and align business improvement strategies with organisational goals, enhancing collaboration and clarity.
- Project managed key improvement initiatives as part of a Tactical Improvement Programme.
- Delivered insightful operational reports through successful dataset manipulation.
- Provided feedback to management on customer needs and potential areas for improvement.
- Used exceptional interpersonal and presentation skills to engage key stakeholders.
- Promoted continuous learning and self-improvement among colleagues by introducing lunch & learns, fostering a culture of knowledge sharing.
Process Solutions Programme Manager
Expedia Group
London
07.2022 - 05.2025
- Spearheaded strategic business improvement initiatives and optimisation projects, saving the business $3m in year (2024).
- Employed Lean and Six Sigma methodologies to propel cross-functional projects forward.
- Collaborated with cross-functional teams to identify and address root causes, driving change in technical products like Salesforce.
- Partnered with product and technical teams to identify opportunities within Salesforce and Zoom phone, developing user stories for cost/benefit analysis.
- Mentored other teams in the creation of in house Six Sigma Training.
- Coordinated public events for business inclusion groups, including international Women's Day and an early careers panel event with 50 attendees.
Lean Excellence Program Manager
Amazon
Remote
05.2021 - 07.2022
- Delivered in-person training sessions for Lean, Six Sigma, and Kaizen events, facilitating process cost reductions.
- Engaged with stakeholders to identify training needs, providing training to over 200 participants.
- Oversaw programs and projects from inception to completion, achieving time savings in logistics resulting in $1m savings 'on the road'.
- Collaborated across various countries including those in the EU, Japan, and North America.
Continuous Improvement Manager
Tarmac
South UK
04.2018 - 05.2021
- Utilised advanced Six Sigma Black Belt tools to drive performance and identified through Gemba how 30 minutes could be saved during asphalt delivery on sites, leading to financial savings.
- Directed strategic business improvement and performance quality initiatives.
- Developed strategy for Highways England Lean Maturity Assessment to enhance organisational effectiveness.
- Facilitated identification and enhancement of operating model and KPIs for continuous improvement and lean initiatives.
- Oversaw performance data analytics to inform and direct improvement initiatives.
- Conducted audits of current processes to diagnose and determine best practices.
- Provided coaching for staff in relation to Lean, six sigma and continuous improvement.
Operational Excellence Leader
Skanska
Remote/London
06.2016 - 04.2018
- Employed methodologies such as Six Sigma and Value Analysis to streamline operational processes.
- Working with finance, procurement and operational teams, which led to operational changes being put in place in relation to asphalt tonnage tolerances, reducing rework by 70%.
- Led an end-to-end project with Cambridgeshire Highways to identify process changes that reduced rework in financial processes.
- Oversaw the Lean Maturity Assessment for the client, ensuring readiness for Lean transformations and in line with the Highways Agency new tendering requirements.
- Facilitated coaching sessions for management at all levels to instigate culture change, interviewing 20 staff and identifying 30 opportunities in the tendering process.
Continuous Improvement Manager
Skanska
Ipswich/London
06.2014 - 06.2016
- Reported on efficiencies and led continuous improvement activities.
- Aggregated efficiencies and innovations within highways contract, enhancing project outcomes.
- Used key analysis tools such as control charts to identify opportunities within the Category 1 defect processes. Leading to improvements made so that targets could be consistently met. This work is being used as an example to build a continuous improvement culture.
- Conducted analysis that facilitated introduction of first 'Dragon' Pot Hole patcher from Sweden to Skanska.
- Created and managed quarterly newsletter to share best practices, fostering knowledge sharing.
Quality Manager
Atkins
Ipswich/Epsom
08.2006 - 04.2014
- Ensured continuous improvement was achieved across all standards and projects to obtain ISO standard certification.
- Steered continuous improvement initiatives aligned with ISO:9001 requirements.
- Conducted internal audits to ensure compliance with ISO:9001 standards, enhancing quality management processes.
- Executed monthly audits to identify and implement improvements ahead of external audits.
- Identified audit trends and reviewed corrective and preventative actions to ensure compliance and drive quality enhancement.
- Acted as the primary contact for external quality audits, facilitating seamless communication.
Education
Six Sigma Black Belt -
Catalyst Training
London09-2015
Bachelor of Arts - Media with Drama
St Mary's University
Twickenham, UK06-2004
Skills
- Project Management
- Six Sigma
- Lean
- Agile
- Data Analysis
- Risk Management
- Change Management
- Stakeholder Management
- Communication
- Collaboration
- Leadership
- Coaching
- Commercial Awareness
- Interpersonal Skills
- Salesforce
- Jira
- Confluence
- Minitab
- Design Thinking
- Systems Thinking
Languages
English
First Language
Swedish
Proficient
C2
Project Achievements
- Expedia: $3m in year saving with the identification of future opportunities.
- Amazon: $1m across the value stream in year and developed over 200 staff in the methodology and principles of Lean/Six Sigma
- Tarmac: Saved 30 minutes per asphalt delivery leading to the reduction of fines (lorries being on site too long) of up to 60%
- Skanska: Reduced rejected invoices due to asphalt tonnage variance by 70%, leading to time saved in the finance, commercial and procurement teams
- Saved $155'000 in year using Lean principles to identify tactical improvements as part of an operational project. Leading to KPI's being consistently met.
Timeline
Senior Business Improvement Consultant
St James's Place
08.2025 - Current
Process Solutions Programme Manager
Expedia Group
07.2022 - 05.2025
Lean Excellence Program Manager
Amazon
05.2021 - 07.2022
Continuous Improvement Manager
Tarmac
04.2018 - 05.2021
Operational Excellence Leader
Skanska
06.2016 - 04.2018
Continuous Improvement Manager
Skanska
06.2014 - 06.2016
Quality Manager
Atkins
08.2006 - 04.2014
Six Sigma Black Belt -
Catalyst Training
Bachelor of Arts - Media with Drama
St Mary's University