Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
References
Timeline
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Charlotta Trimby

Peasenhall,Suffolk

Summary

Dynamic professional with expertise in relationship-building, customer engagement, and stakeholder management. Demonstrates strong leadership in diverse environments, leveraging strategic thinking and analytical skills to drive project success and process improvement. Proficient in project management, risk management, and strategic planning, with a proven ability to mentor teams and deliver impactful results. Adept at public speaking, interpersonal communication, and data analysis to support commercial awareness and informed decision-making. Committed to fostering collaboration and achieving organisational goals through effective project coordination and innovative solutions.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Process Solutions Programe Manager

Expedia Group
London/Remote
07.2022 - Current

Managed Projects from start to finish to identify the right opportunities

- Working with teams at all levels to identify and create problem statements with calculated business impact

- Aligned with cross functional teams to analyse the true root cause

- Collaborated with product and technical teams to identify and drive forward opportunities

- Created effective and efficient processes where required


Full Stakeholder management and engagement

- Used data and communication tools to ensure all stakeholders are engaged with throughout a project lifecycle

- Used Lean and Six Sigma tools and methods to drive a project forward


Change Management

- Managed the implementation of change on a global level across multiple teams

- Made sure measures are in place to report on benefits achieved


Volunteered for the Business Inclusion Group Expedia Women Learning & Leading

- Managed and coordinated public Events

- Arranged and spoken at Panel Events

- Run Activations as part of the wider inclusion groups, including driving collaborative working

Lean Excellence Program Manager

Amazon
Remote
05.2021 - 07.2022

Managed programs and projects from start to finish
- Aligned with cross functional teams to create new innovative solutions
- Identified the best possible solution including technical as well as process driven through root cause and value analysis.

Provided in person training for Lean, Six Sigma and Kaizen Events
- Created and designed training content for various teams and stakeholders to drive engagement and the culture of Lean.
- Engaged with various stakeholders to define the training need and worked with previous feedback to align the requirements.

Managed cross functional and Global events as part of process improvement
- Used data to provide cost/benefit analysis
- Used data to identify and quantify an opportunity
- Deep dived into data and process observation to provide insight

Full Stakeholder management, engagement and collaboration

- Managing and the organisation of Kaizen Events and Workshops
- Building relationships and working collaboratively to obtain buy in
- Worked and managed programs that require collaborating with various different countries across EU, Japan and North America.

Designed and managed Lean deployment activities across multiple teams
- Management of the deployment of Lean across a multi-business framework contract.
- Collaborated with external teams to coordinate Lean projects and the delivery of training.
- Using training and development as a tool to drive the Lean culture and buy in.

Continuous improvement manager

Tarmac
Remote/South UK
04.2018 - 05.2021

Managed strategic business improvement and Performance Quality initiatives, including but not limited to improvement projects.
- Using advanced Six Sigma Black belt tools and a Systems Thinking approach.
- Working collaboratively with a project team and liaising with a lead Sponsor.
- Using Performance KPIs to monitor and make improvements.
- Audited current process to determine good practice as well as need for improvement.

Managed performance data and other process data for improvement purposes.
- Creation of data collection processes and management of these processes.
- Using advanced data analysis techniques to determine true performance.

Operational Excellence Leader

Skanska
Remote/London
06.2016 - 04.2018

Managed and coached Continuous Improvement and a systems thinking approach.
- Coach all levels of management in the culture change and development of systems thinking and Lean.
- Using tools such as Six Sigma, Value Analysis and PDSA to support a transformation to a Lean culture and in the delivery of Improvement Initiatives across all key processes.

Maintained and driven the Lean Improvement initiatives within the business.
- Identified improvements and managed Lean projects.
- Continually developed and captured any benefits realised, carried out cost value analysis.
- Driven best practise and developed the internal strategy for improvement across the contract.
- Managed the client’s Lean Maturity Assessment on the local contract.

Coordinated training and development of Lean Practitioners. And developed a Lean Forum and Continual Improvement Working Group (CIWG).
- Managed all communication with those training.
- Managed the Lean Forum and CIWG.

Continuous improvement manager

Skanska
Remote/London
06.2014 - 06.2016

Managed the collation of efficiencies, Innovation, and value analysis within a Highways contract.
- Collation and reporting of efficiencies.
- Value Analysis of Business improvement opportunities.

Managed and coordinated Continuous Improvement activities including any communications.
- Managed the development of an Annual Review.
- Managed, Edited and designed a quarterly Newsletter. Requiring coordination of articles from the client, Supply Chain and Skanska.

Various activities related to CI and the Management of Lean and Six Sigma across various functions. Working with a broad variety of stakeholders and teams.

Quality manager

Atkins
Remote/London
08.2006 - 04.2014

Lead and Managed internal Audits

- ISO:9001 Quality audits

- Environmental and Safety audits also carried out in the key offices and on site


Lead and Managed External Quality Audits

- Acted as key contact and manager of all audit material


Managed Continuous Improvements activities as part of ISO:9001.

Education

Bachelor of Arts - Media with Drama

St Mary's University, Twickenham
Twickenham
09/2001 - 06/2004

A-Levels - Performing Arts, English Language, Social Biology

Thomas Mills High School
Suffolk
09/1997 - 06/1999

Six Sigma Black Belt -

Catalyst
London
04/2015 - 09/2015

Skills

  • Relationship-building
  • Customer engagement
  • Leadership in diverse environments
  • Project Management
  • Risk Management
  • Mentoring and coaching
  • Strategic thinking
  • Analytical-thinking
  • Interpersonal communication
  • Public speaking
  • Data analysis
  • Strategic planning
  • Process Improvement
  • Project coordination
  • Commercial Awareness
  • Stakeholder engagement

Affiliations

  • Martial Arts

Certification

Certified Six Sigma Black Belt

Lead Auditor certified

PRINCE2 Foundation

Languages

English
Native
Swedish
Fluent

References

References available upon request.

Timeline

Process Solutions Programe Manager

Expedia Group
07.2022 - Current

Lean Excellence Program Manager

Amazon
05.2021 - 07.2022

Continuous improvement manager

Tarmac
04.2018 - 05.2021

Operational Excellence Leader

Skanska
06.2016 - 04.2018

Continuous improvement manager

Skanska
06.2014 - 06.2016

Quality manager

Atkins
08.2006 - 04.2014

Certified Six Sigma Black Belt

Lead Auditor certified

PRINCE2 Foundation

Bachelor of Arts - Media with Drama

St Mary's University, Twickenham
09/2001 - 06/2004

A-Levels - Performing Arts, English Language, Social Biology

Thomas Mills High School
09/1997 - 06/1999

Six Sigma Black Belt -

Catalyst
04/2015 - 09/2015
Charlotta Trimby