Charlie Wood
Southampton,Hampshire
Summary
A highly adaptable and results-driven professional with a diverse background spanning across hospitality, customer service and finance. I have gained hands-on experience in various roles throughout my career, which has allowed me to build strong foundations in delivering exceptional customer service, handling a wide range of responsibilities and collaborating with diverse teams. Whether managing guest interactions, supporting event operations or overseeing financial tasks, I am driven by a commitment to success and continuously strive to deliver excellence. With a proven ability to quickly adapt to new environments, I am passionate about leveraging my broad skill set to make a meaningful contribution in future roles.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Finance Assistant
A.T. Services Ltd
Leicester , Leicestershire
10.2023 - 03.2025
- Streamlined financial processes by constantly updating database systems, identifying optimal accounting techniques for different clients and suggesting improvements, enhancing overall company productivity when performing administrative tasks.
- Processed invoices at different stages within our accounting system, before completing and invoicing out over 30 jobs a day to customers. This was carried out following rigorous internal procedures, both whilst accounting and whilst reviewing and filing payroll documents, resulting in an accurate and meticulous record-keeping network.
- Ensured timely payments were made to suppliers and customers by invoicing as quickly as possible, synchronising with other individuals and departments when necessary. This ensured all financial records were up to date, which benefited the completion of monthly and yearly closing procedures, meaning firm deadlines were met.
- Oversaw and trained 3 new financial assistants in handling financial information, ensuring they were comfortable, happy and doing the correct things within their parameters.
- Got on with challenging and complex tasks independently, whilst continuing to flourish and deliver effective results aiding all concerned stakeholders.
Guest Relations (Porter / Valet)
The Nici
Bournemouth, Dorset
07.2022 - 12.2022
- Responded promptly to guest requests, swiftly dealing with any additional services or special requirements needed from various departments, whilst providing excellent customer service, which encouraged return visits and built and maintained strong relationships with regular customers.
- Upheld the high brand standards, proudly, while continuing to promote a welcoming and positive atmosphere in a professional manner.
- Stayed resolute when managing multiple tasks at once, during peak arrival and departure times and continued to deliver successful results within desired timeframes.
- Facilitated smooth parking operations by providing an efficient and safe valet service, whilst sustaining the utmost respect for guest property and patrolling the car park to monitor vehicles, identifying any issues and to prevent any damage or theft, all the time keeping track of vehicle locations to ensure customer convenience by having quick retrievals available on request.
- Managed large scale events which had hundreds of attendees, requiring precise vehicle coordination, where a proficient vehicle flow was upheld by managing the parking area of over 50 vehicles. This was aided by giving out clear instructions to colleagues and customers regarding it.
- Parked a wide range of vehicles in a safe and proper manner effectively, often under adverse conditions and under pressure.
Hospitality Assistant
FORTE
Bournemouth, Dorset
03.2022 - 07.2022
- Coordinated well with colleagues from all different backgrounds and walks of life to ensure smooth and successful operations, whilst adapting to new situations and roles.
- Served a high volume of customers in fast-paced and demanding environments, while maintaining excellent customer service, continually being as friendly and courteous as possible.
Kitchen Assistant
Local Hero (Greene King)
Leicester, Leicestershire
02.2019 - 11.2019
- Assisted in the inventory management and stock rotation of equipment and products used during service. This enabled products freshness dates to be extended significantly, to reduce wastage and spoilage of items and to utilise storage effectively to keep equipment, food and supplies safely and clearly organised.
- Followed strict safety procedures and adhered to health and safety regulations at all times to ensure the careful handling of food and kitchen equipment and to prevent accidents whilst on duty.
Education
BA (Hons) Business & Management (Economics)
Bournemouth University
Bournemouth 09/2020 - 08/2022
A-Levels -
Countesthorpe Leysland Community College
Leicester 09/2018 - 06/2020
GCSEs -
Countesthorpe Leysland Community College
Leicester 09/2016 - 06/2018
Skills
- Punctual
- Effective communicator
- Adaptable
- Disciplined
- Leadership
- Numerically proficient
- Analytical
- Critical thinker
- Personable
- Confident
- Multi-tasker
- Detail-orientated
- Organised
- Culturally aware
- Resilient
- Proficient in Microsoft Office and other similar technologies
Affiliations
- I have loved all aspects of sport from a young age and throughout my life, both as a player and as a fan. I love the competitive nature and camaraderie it brings out of people, as well as the sense of belonging and community it provides.
- I am exceptionally fond of animals, having been surrounded by them my whole life. I love their authentic nature and believe animals can and do teach humans a lot about the world and themselves.
- I am an avid film and series lover, who enjoys the opportunity to explore a range of different universes & scenarios. I value the conversation, fan fare and vast opinions generated by the content on screen.
Certification
- A full clean Driving License
- CIPFA Management Games Award
- Trained in Fire Safety
- Trained in Food Hygiene Awareness
- Trained in Health and Safety
References
- Emily Blankley - Finance Director at A.T. Services - eblankley@atservices.uk.com
- Chamane Epps - Guest Relations Manager at The Nici - chamane.epps@thenici.com
Timeline
Finance Assistant
A.T. Services Ltd
10.2023 - 03.2025
Guest Relations (Porter / Valet)
The Nici
07.2022 - 12.2022
Hospitality Assistant
FORTE
03.2022 - 07.2022
Kitchen Assistant
Local Hero (Greene King)
02.2019 - 11.2019
BA (Hons) Business & Management (Economics)
Bournemouth University
09/2020 - 08/2022
A-Levels -
Countesthorpe Leysland Community College
09/2018 - 06/2020
GCSEs -
Countesthorpe Leysland Community College
09/2016 - 06/2018
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