Summary
Overview
Work History
Education
Skills
Volunteering
Timeline
Generic

Charlie Winkless-Hewerdine

Leicester,Leicestershire

Summary

Compassionate professional skilled in building rapport with clients facing numerous difficult situations. Empowers individuals by implementing tailored support plans that address immediate and long-term challenges. Fosters collaboration with multi-disciplinary teams to ensure holistic care and effective resource allocation.

Overview

13
13
years of professional experience

Work History

Homelessness Prevention Officer

Leicester City Council
Leicester , Leicestershire
03.2021 - Current

Triage, assess, and support clients experiencing or at risk of homelessness, facilitating access to eligible social housing in Leicester.

Supported clients in securing permanent and temporary accommodation tailored to individual needs and circumstances.

Assisted clients transitioning from prison, hospitals, and domestic abuse situations into stable living arrangements, ensuring continuity of care and support.

Acute Mental Health Recovery Worker

Leicester Partnership Trust
Leicester , Leicestershire
02.2020 - 03.2021

Supported acutely unwell mental health patients in community settings to promote recovery and enhance wellbeing.

  • Delivered one-to-one support, tailoring approaches to meet the unique needs of each client effectively.
  • Helped patients live independent and fulfilling lives by teaching life skills, offering emotional support and encouraging individuals to use their abilities.
  • Kept medical, personal and treatment documentation safely stored on care management systems for confidential, accurate records.

Discharge Facilitator

Leicester Partnership Trust
Leicester , Leicestershire
01.2019 - 02.2020

Reduced the number of days patients medically fit for discharge remained on DTOC beds, alleviating financial pressure on the NHS.

Supported patients medically fit for discharge from Bradgate Mental Health Unit by addressing barriers such as immigration status, homelessness, and recourse to public funds.

  • Integrated team-building exercises into sessions to strengthen group cohesion and collaboration.
  • Employed a variety of assessment tools to evaluate participant progress and understanding.
  • Employed a variety of assessment tools to evaluate participant progress and understanding.
  • Integrated team-building exercises into sessions to strengthen group cohesion and collaboration.
  • Employed a variety of assessment tools to evaluate participant progress and understanding.
  • Employed a variety of assessment tools to evaluate participant progress and understanding.

Health Care Assistant

Leicester Partnership Trust
Leicester , Leicestershire
01.2018 - 01.2019

Assisted patients with daily personal care tasks, including bathing, dressing, and toileting, promoting dignity and comfort.

Provided quality personal care, such as dressing and bathing, while maintaining respect and sensitivity.

  • Provided therapeutic interventions and emotional support, assisting with daily routines and structures to enhance patient well-being.
  • Supported acutely mentally unwell patients, promoting recovery and encouraging coping mechanisms within community settings.
  • Documented care provided, ensuring accurate and up-to-date records were kept.

Recovery Worker, Leicester Crisis House

Turning Point
Leicester , Leicestershire
05.2016 - 12.2018

Offered crisis intervention services, providing immediate support during emergency situations.

  • Provided intervention for acutely mentally unwell patients in short-term respite setting, fostering recovery and stability.
  • Developed trusting relationships with service users and advocated on their behalf.
  • Supported service users in developing independence skills within community programmes.

Activities Co-ordinator

YMCA
Leicester , Leicestershire
01.2014 - 02.2016

Organised arts and crafts, sports and physical education activities to promote healthy lifestyle, increase confidence and have fun.

  • Planned, coordinated and executed activities in line with specific client needs.
  • Supported young people in youth hostel post-homelessness, providing tailored guidance that fostered independence, empowerment, and essential life skills.
  • Evaluated the impact of activities on participant happiness and social connectedness, demonstrating commitment to enhancing quality of life.

Education

NVQ Level 3 - Foundation Access Course- Counselling and Psychotherapy

Staffordshire University
Staffordshire
01-2024

SVQ Level 1 - Swim Teaching

Swim England
Leicester
01-2023

NVQ Level 2 - Level 2 in Counseling Skills

NWSLC
Leicester
01-2022

Bachelor of Science - Counselling and Psychotherapy

Staffordshire University
Staffordshire
01-2008

Certificate of Higher Education - Photography

Leicester College
Leicester
01-2008

Skills

  • Professional rule adherence
  • Continuous professional development
  • Ethical compliance
  • Cultural competency
  • Teamwork and initiative
  • Conflict resolution
  • Listening skills
  • Compassion
  • Empathy
  • Non-judgemental approach
  • Patient
  • Committed
  • Hard working
  • Respectful
  • Trustworthy

Volunteering

  • I am currently a parent governor at my daughters school and have been since May 2026. This is a 4 year contract and I assist with giving a voice to the parents and students.
  • I am also the wellbeing champion for my current team, I promote wellbeing and self care.
  • I was also a volunteer at Arnold Lodge Mental Health Hospital in the past as a part of the befriending scheme. This aimed to bring normality to patients lives via face to face visits and letter writing.

Timeline

Homelessness Prevention Officer

Leicester City Council
03.2021 - Current

Acute Mental Health Recovery Worker

Leicester Partnership Trust
02.2020 - 03.2021

Discharge Facilitator

Leicester Partnership Trust
01.2019 - 02.2020

Health Care Assistant

Leicester Partnership Trust
01.2018 - 01.2019

Recovery Worker, Leicester Crisis House

Turning Point
05.2016 - 12.2018

Activities Co-ordinator

YMCA
01.2014 - 02.2016

NVQ Level 3 - Foundation Access Course- Counselling and Psychotherapy

Staffordshire University

SVQ Level 1 - Swim Teaching

Swim England

NVQ Level 2 - Level 2 in Counseling Skills

NWSLC

Bachelor of Science - Counselling and Psychotherapy

Staffordshire University

Certificate of Higher Education - Photography

Leicester College
Charlie Winkless-Hewerdine