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Charlie Windle
Tavagueira, Guia,Albufeira
Summary
Service leader with extensive business knowledge and management experience driving team performance. Proficient in hospitality industry best practices and operational efficiency. Committed to identifying and implementing continuous improvement opportunities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
My Yorkshire Pubs Limited
ROTHERHAM, SOUTH YORKSHIRE
10.2021 - 02.2026
- From the age of 16, I began working in the family's pub business as a waiter. Serving customers at their table, taking orders, and ensuring that they were enjoying their visit. To progress to a management position, it was important to the company that I experienced work in all departments. After six months, I moved into the kitchen. Initially on wash-up and desserts, before progressing to the cook line. I spent nine months working alongside the chefs. After my time in the kitchen, I went back to working front of house. Then, on my eighteenth birthday, I began work at the bar. As I started my work at the bar, I began an NVQ Level 4 Hospitality Management Apprenticeship, gaining a pass in this in May 2025. During the time I was completing the NVQ course, I was promoted to Trainee Manager. Within six months, I was again promoted to Assistant Manager. This role came with added responsibilities.
- Oversaw daily operations, including opening and closing procedures.
- Trained new employees on company policies, customer service excellence, and sales techniques.
- Kept bar stocked and organised for easy access and quick service to customers.
- Took customer orders and prepared drinks following best practices for each type.
- Handled cash transactions and operated point-of-sale systems with accuracy and integrity.
- Cleaned bar of discarded items and wiped up spills without delay to maintain professional appearance.
- Successfully managed high-volume shifts, serving up to 200 customers without compromising service quality.
- Verified customer age using official government identifications prior to serving alcohol.
- Removed empty kegs, tapped new kegs and attached supply lines.
- Processed cash, credit card and voucher payments using POS terminals.
- Organised staff training sessions on new product ranges, enhancing team knowledge and sales skills.
- Developed and maintained safety protocols to ensure a safe working environment for all employees.
- Collaborated with the marketing department to support in-store and online promotions.
Education
GCSEs - All Areas
Winterhill Acadamy
Rotherham UK2022
Skills
- Customer service
- Team building
- Sales techniques
- Staff training
- Cash handling
- Conflict resolution
- Excellent communication
- Outstanding customer service
- Supervisory expertise
Certification
- Level NVQ Level 4 - Hospitality Management
Interests
Accomplishments
- Quickly advanced from waiter to assistant manager through hard work and on-the-job training.Hard Work and on the job training
Timeline
Assistant Manager
My Yorkshire Pubs Limited
10.2021 - 02.2026
GCSEs - All Areas
Winterhill Acadamy