Charlie White
Swindon,Wiltshire
Summary
Empathetic and proactive professional with knack for problem-solving and strong communication skills, eager to leverage customer service background and keen attention to detail. Demonstrates exceptional capability in building rapport with clients and resolving issues swiftly. Aims to enhance customer satisfaction and drive positive outcomes in any role.
Overview
6
6
years of post-secondary education
9
9
years of professional experience
Work history
Customer Experience Specialist
Upcycle Swindon/ kennets furniture Refurbiz Swindon
Swindon
02.2025 - 08.2026
- Working as a Customer Experience Specialist my role includes:
- Providing excellent customer service by assisting customers in person, over the phone and through social media, ensuring enquires are dealt with professionally and efficiently.
- Supervising, supporting and training volunteers, delegating day-to-day tasks and helping to create a welcome and productive working environment.
- Building positive relationships with customers, volunteers and colleagues while maintaining excellent communication and organisational skills
- Processing sales, operating the POS system, handling cash and card payments, managing Gift Aid and completing end-of-the-day cashing up and reconciliation.
- Complete and refresh statutory compliance training to ensure a secure work environment which consistently follows safety procedures and risk assessments.
- Working closely with the warehouse team and delivery drivers to organise stock, maintain high presentation, communication and ensuring GDPR is followed when handling customer information.
Cleaning Operative
Worthy Down Barracks, Sodexo
Winchester, Hampshire
01.2024 - 11.2024
- Working as a Cleaner at Worthy Down Barracks my role includes:
- Complete all cleaning tasks within the time frame given to a high standard and with great attention to detail. My designated cleaning area was the Brigadier’s, Captains and Majors offices.
- Maintaining great communication and a friendly professional relationship with the customer, making sure they are satisfied with the work provided.
- Report any near miss occurrences, accidents or faulty equipment to management following important guidelines such as COSHH (control of substance hazardous to health regulations).
- Working independently or as part of a team to provide an excellent cleaning service to our customers.
- Keeping work storage areas clean and organised.
- Handling, storing, and disposing of hazardous cleaning chemicals, in line with COSHH (control of substance hazardous to health regulations.
Care Assistant
Barchester Health Care Limited
Chandler's Ford, Hampshire
09.2020 - 04.2023
- Working as a Care Assistant with vulnerable residents my role included:
- Establishing professional working relationships with the residents, and their family/friends, by providing a safe and reassuring environment as well as being courteous and transparent when communicating.
- Collaborating with the clinical team to promote a healthy, professional, and friendly atmosphere for all residents.
- Encouraging colleagues to work together as a team using strong, effective, and supportive leadership skills.
- Delivering high quality personal care using personal Protective equipment (PPE), whilst following a care plan and individual residents wishes, to ensure the comfort and dignity of each resident.
- Offer support to residents/families to maintain, clean and sanitise the resident’s rooms and making sure their clothing and property are in order.
- Adhering to the local Safeguarding Policy, following the Duty of Candour requirements, and understanding the importance of privacy, dignity, choice, and consent, and always upholding these basic rights.
- Completing all regulatory and statutory training requirements and comply with all company policies and procedures whilst at work.
- Helping residents understand the ageing process, and how it affects their health and lifestyle, whilst supporting them to maximise their independence, create an environment that supports their physical and mental well-being, and ensure that all residents are treated with dignity.
Project Assistant/Manager
Groundwork South
Eastleigh, Hampshire
08.2018 - 09.2020
- Working as a Project Assistant/Manager with young people aged 10- 19 across several different youth settings/venues my role included:
- Delivering Council commissioned youth services and maintain the cleanliness and organisation of the designated community areas.
- Collaborating with other colleagues in the organisation to ensure consistent high standards in Youth Work delivery across all locations.
- Providing effective support for young people with a range of needs including providing advice and guidance on employment skills, drugs and alcohol awareness and sexual health.
- Leading activities designed to encourage the personal and social development of the young people involved, and to deliver environmental improvements.
- Keeping accurate written records of work with young people and supporting the Project Officer (Youth) in writing reports and case studies on the work conducted (with the guidance of the Project Officer/ Manager).
- Complying with all systems and procedures - these included keeping timesheets, project forms, minutes of meetings and up-to date files for all projects, development, and partnership work.
- Ensuring that risk assessments are carried out on all projects and attention is given by project managers to relevant health & safety procedures.
- Providing support, direction, and training to volunteers.
Youth Support Worker
Solent Youth Action
Eastleigh, Hampshire
04.2017 - 09.2020
- Working with vulnerable young people with mental health issues, those at risk of exploitation, and those with learning disabilities aged 10-25, my role included but was not limited to:
- Working as part of a team by actively sharing and exchanging information across the organisation and to empower and support other staff members to function successfully in a youth work environment.
- Complying and contributing to the development of SYA policies including health and safety, safeguarding, GDPR, web-based technologies, and codes of conduct.
- Supervising youth club sessions encouraging positive participation in a variety of activities including cooking, team games, conversations, and sport.
- As a key holder I was leading, planning sessions, completing paperwork, and evaluations, as well as overseeing other members of staff and volunteers.
- Creating a warm, safe, welcoming environment for young people engaging, supporting, and empowering them to get involved.
- Creating opportunities for young people to explore issues that are important to them and enable them to make more informed choices about their actions and their lives.
Education
Edexcel BTEC Level 1 - Introduction to The Hospitality Industry (QCF), IT Users (ITQ) (QCF), Vocational Studies (QCF), Work-skills (Entry 3) (QCF) Functional Skills Entry Level 3, English, Information Computer Technology, Mathematics
Eastleigh College
Eastleigh 09.2011 - 06.2012
5 GCSE's - English
Toynbee School
Eastleigh 09.2006 - 07.2011
Skills
- Disability awareness
- Motivational techniques
- Person-Centred Approach
- Personal care
- Cash handling
- Telephone etiquette
- Merchandise restocking
- Customer engagement
- Empathy and compassion
- Merchandise display creation
- Resilience under pressure
Affiliations
- Swimming
- Long walks
- Animals
- Family
Timeline
Customer Experience Specialist
Upcycle Swindon/ kennets furniture Refurbiz Swindon
02.2025 - 08.2026
Cleaning Operative
Worthy Down Barracks, Sodexo
01.2024 - 11.2024
Care Assistant
Barchester Health Care Limited
09.2020 - 04.2023
Project Assistant/Manager
Groundwork South
08.2018 - 09.2020
Youth Support Worker
Solent Youth Action
04.2017 - 09.2020
Edexcel BTEC Level 1 - Introduction to The Hospitality Industry (QCF), IT Users (ITQ) (QCF), Vocational Studies (QCF), Work-skills (Entry 3) (QCF) Functional Skills Entry Level 3, English, Information Computer Technology, Mathematics
Eastleigh College
09.2011 - 06.2012
5 GCSE's - English
Toynbee School
09.2006 - 07.2011