Charlie Sullivan
Bedford,CBF
Summary
Dynamic Customer Service Advisor with proven expertise at Wilko, excelling in conflict resolution and cash handling. Enhanced customer satisfaction through proactive relationship building and effective problem-solving. Proficient in inventory management and sales forecasting, consistently driving sales growth and operational efficiency. Committed to delivering exceptional service and fostering positive customer experiences.
Great problem-solver with strong background as qualified professional. Knowledgeable about different automotive systems, parts and typical problems. Brings proven abilities in locating sources of faults and completing quality repairs.
Overview
2024
2024
years of professional experience
8
8
years of post-secondary education
Work History
Realty Sign Installer
AJS Property Boards
Bedford, Bedfordshire
04.2023 - 08.2023
- Installed various types of signage according to client specifications and safety standards.
- Operated power tools and equipment for cutting, drilling, and mounting signs.
- Collaborated with team members to ensure timely project completion and quality control.
- Maintained tools and equipment to ensure safety and operational efficiency on job sites.
- Followed company policies for safety, ensuring compliance during all installation activities.
- Operated a variety of tools including saws, drills, grinders, routers, sanders, ladders and lifts.
- Measured precise locations for sign installation using tape measures or laser levels.
- Collaborated with team members on complex sign installations requiring multiple people.
- Cut materials according to measurements for fabrication purposes using various hand tools.
Customer Service Advisor
Wilko
Bedford, Bedfordshire
04.2022 - 04.2023
- Assisted customers with product inquiries and store navigation.
- Managed cash register operations and processed customer transactions.
- Resolved customer complaints and provided effective solutions.
- Collaborated with team members to ensure smooth store operations.
- Handled inventory management tasks, including stock replenishment.
- Provided customer service by responding to inquiries and resolving problems in a timely manner.
- Answered customer calls, emails, and live chat inquiries promptly and courteously.
- Developed relationships with customers through proactive follow-up on orders.
- Provided feedback from customers to management team for further review.
- Performed administrative tasks such as data entry into internal systems.
- Educated customers on product features and benefits to support sales efforts.
- Boosted sales by implementing promotional plans and following up with interested parties.
Realty Sign Installer
AJS Property Boards
Bedford, Bedfordshire
- Installed various types of signage according to client specifications and safety standards.
- Maintained tools and equipment to ensure safety and operational efficiency on job sites.
- Collaborated with team members on complex sign installations requiring multiple people.
- Removed existing signage from surfaces while preserving the integrity of the surface.
- Inspected existing signs for damage or wear in order to determine repair needs.
- Assisted other installers with loading and unloading trucks prior to job site arrival.
- Cleaned up work sites after installation was complete by disposing of trash properly.
- Utilized appropriate safety equipment such as hard hats and gloves during installations.
Education
IMI Level 3 Diaploma In Light Vehicle Manintenance And Repair Principles (VRQ) - Light Vehicle Mechanics
Bedford College
Bedford, Bedfordshire 08.2022 - 07.2025
IMI Level 2 Award In Electric/Hybrid Vehicle Awareness - Light Vehicle Mechanics
Bedford College
Bedford, Bedfordshire 08.2024 - 07.2025
IMI Level 2 Diploma In Light Vehicle Maintenance And Repair Principles (VRQ) - Light Vehicle Mechanics
Bedford College
Bedford, Bedfordshire 08.2022 - 07.2024
Ascentis Level 1 Award In Preventing Plastic Pollution - Light Vehicle Mechanics
Bedford College
Bedford, Bedfordshire 02.2024 - 02.2024
IMI Level 1 Diploma In Automotive Maintenance - Light Vehicle Mechanics
Bedford College
Bedford, Bedfordshire 08.2022 - 07.2023
IMI Level 1 Certificate In Vehicle Accident Repair - Light Vehicle Mechanics
Bedford College
Bedford, Bedfordshire 08.2022 - 07.2023
IMI Level 1 Award In Electric/Hybrid Vehicle Awareness - Light Vehicle Mechanics
Bedford College
Bedford, Bedfordshire 08.2022 - 07.2023
Skills
- Point of sale systems
- Inventory management
- Customer relationship management
- Sales forecasting
- Cash handling
- Conflict resolution
- Data entry accuracy
- Product knowledge
- Sales proficiency
- Email management
- Dispute resolution
- Proficient in [Python]
- Proficient in [Excel]
- Proficient in [Word]
- Proficient in [Teams]
- Customer service
- Vehicle inspection
- Data entry
- Problem resolution
- Time management
- Technical troubleshooting
- Servicing vehicles
- Safety procedures
- Equipment adjustment
- Part identification
- Wheel alignment
- Road-worthiness evaluations
- Preventative maintenance
- Repairs
References
References available upon request.
Timeline
IMI Level 2 Award In Electric/Hybrid Vehicle Awareness - Light Vehicle Mechanics
Bedford College
08.2024 - 07.2025
Ascentis Level 1 Award In Preventing Plastic Pollution - Light Vehicle Mechanics
Bedford College
02.2024 - 02.2024
Realty Sign Installer
AJS Property Boards
04.2023 - 08.2023
IMI Level 3 Diaploma In Light Vehicle Manintenance And Repair Principles (VRQ) - Light Vehicle Mechanics
Bedford College
08.2022 - 07.2025
IMI Level 2 Diploma In Light Vehicle Maintenance And Repair Principles (VRQ) - Light Vehicle Mechanics
Bedford College
08.2022 - 07.2024
IMI Level 1 Diploma In Automotive Maintenance - Light Vehicle Mechanics
Bedford College
08.2022 - 07.2023
IMI Level 1 Certificate In Vehicle Accident Repair - Light Vehicle Mechanics
Bedford College
08.2022 - 07.2023
IMI Level 1 Award In Electric/Hybrid Vehicle Awareness - Light Vehicle Mechanics
Bedford College
08.2022 - 07.2023
Customer Service Advisor
Wilko
04.2022 - 04.2023
Realty Sign Installer
AJS Property Boards