Tia Baker

• Maintained a safe, hygienic environment for 80 residents by carrying out daily cleaning of bedrooms, bathrooms, communal areas, and kitchen facilities.
• Ensured correct use of cleaning equipment and chemicals in line with health & safety and infection control standards.
• Reduced infection risk by sanitising high-touch surfaces multiple times daily, supporting the home’s compliance with CQC regulations.
• Contributed to resident wellbeing by creating a clean, comfortable living space that promoted dignity and quality of life.

- Assisted in the preparation and serving of nutritious meals for residents, following dietary requirements and care plans.

- Maintained a clean and hygienic kitchen environment in compliance with food safety and hygiene standards.

- Washed and stored dishes, utensils, and equipment efficiently.

supported senior kitchen staff in meal planning, portioning, and inventory management.

- Ensured timely delivery of meals to residents, contributing to a smooth dining experience.

- Secured the kitchen and locked up at the end of the day, demonstrating reliability and responsibility.

During my time as a receptionist at the care home, I was responsible for a variety of administrative and front-of-house duties. My daily tasks included answering incoming phone calls, responding to emails, and greeting visitors to ensure they felt welcomed and informed. I also prepared hot drinks for staff and visitors, supporting a hospitable environment.

In addition to these tasks, I regularly attend daily meetings, where the team discusses the general progress of the day, addresses any ongoing issues, and coordinates care plans. This role allowed me to develop strong communication, multitasking, and organisational skills while contributing to a smooth-running and welcoming care home environment.

Delivered efficient, friendly customer service by assisting with purchases and enquiries.

Operated till, processing cash and card transactions accurately, including refunds and exchanges.

Maintained cleanliness and organisation of sales floor to enhance shopping experience.

• Stocked shelves and organised displays to promote product visibility.
• Assisted customers in locating products and provided information on promotions.
• Resolved customer inquiries promptly to uphold high service standards.

Cultivated teamwork, time management, and problem-solving skills in fast-paced environment.

Acquired first-hand experience by observing court proceedings and comprehending legal processes.

Shadowed solicitors during client meetings to learn effective case management techniques.

Assisted in drafting legal documents and correspondence to enhance case management efficiency.

Reviewed and summarised legal materials to bolster case preparation and strategy development.

• Organised case files and maintained documentation to optimise workflow efficiency.
• Contributed to administrative tasks by reviewing case files and relevant documents.
• Developed knowledge of criminal and mental health law practices through direct engagement.