Charlie Satchell

Hybrid working role, assisting internal sales team in an evolving company, selling utility bill packages via telephone sales, focusing on gas and electricity, water services, broadband, and TV licensing.
Sourced leads from various partners, including Goodlord, Canopy, and The Lettings Hub.

Supported team efforts in achieving sales targets through proactive engagement with potential customers and building connections with said customers via phone calls and email communication. Through this role I expanded my call volumes, utilised CRM software such as HubSpot and G-Suite, as well as AI tools like NotebookLM and Notion.

• Hybrid sales & customer service role, for a rapidly growing startup specialising in allotment plots for sites across the UK. The role involved converting warm leads into sales over the phone & email, provided from the marketing team. Targets & structure included making up to 70/80 calls a day, completing 5-7 sign ups a day and within the team, being allocated different databases of leads sorted by location to call and convert.

• Customer facing sales role within the telecommunications industry. Specifically selling phone contracts, broadband, TV packages, gaming consoles and other tech accessories. Job also includes customer service enquiries in store including phoning customer service lines on behalf of customers, taking inbound queries on the store phone, and using many different systems to conclude and close sales as well, no selling responsibilities including stock control, end of day tasks such as banking and logging sales, and occasionally locking and opening up the store.

• Selling partner role within the Norwich branch of John Lewis, firstly the ground floor covering a manner of different home ware products, to then moving up into the technology department on the second floor, selling products ranging from TV’s, audio items and Apple Products. The position was a highly customer focused role, helping to drive different promotions + events happening in the branch and interacting with a large range of customers day to day, providing an efficient service for customers needs with the products they require. Job role also includes till work and maintaining the stores tidiness.

• Sales Assistant position started over the Christmas period in 2020 - June 2023. Job role involved: selling clothing items, shoes and skateboard equipment + accessories behind the till to a vast variety of customers, taking queries over the phone, and also restocking the shop and keeping the store tidy at all times. This role enabled me to gain lot of experience working and communicating with customers from all walks of life and a manner of different ages, and learnt to use a POS system and get used to working under pressure in a very busy area in the centre of Bristol's shopping quarter.