Charlie Salter
Bristol,United Kingdom
Summary
I am enthusiastic and enjoy working as part of a team. In the roles I have had so far I have been very committed, and my colleagues have been pleased with my work ethic. From my work experience I have learnt that organisation and teamwork are key, and my current job has given me experience in a high pressure environment. I am an approachable and conversational person who likes to interact with customers and colleagues. I have a desire to learn and progress and i feel that i can bring this passion to the work place. Studying at University has taught me valuable lessons in working calmly under intense pressure as well as being able to operate effectively as a group to meet deadlines. I believe I can bring these elements to any workplace to maintain a high level of work at all times. Throughout my career i have developed excellent administration skills. I have a strong proficiancy with IT and output in terms of high quality work.
Overview
6
6
years of professional experience
Work history
UAM and Security Systems Administrator
Lloyds Banking Group
Bristol
03.2025 - Current
- Application access requests and access management
- Completion of AMAs, UAR/ACLs, SOX checks
- Delivery of risk and control activities
- Process improvement
- Procedure guides
- Query management through SNOW and Outlook
- Use of JIRA, Confluence and SNOW
- Colleague and stakeholder collaboration
- Experience with financial applications such as SAP, Fusion 1 and 2, Autorek, Agile Reporter, Vision
Finance Administrator
Lloyds Banking Group
Bristol, United Kingdom
11.2022 - 03.2025
- Assisted with day-to-day administrative duties, from basic office admin to personalised management support
- Handled stakeholder meeting coordination through room bookings
- Communicating key information to stakeholders via detailed presentations.
- Assisted with the execution of project-related tasks.
- Managing initial inquiries from multiple sources and resolving problems promptly.
- Liaising with internal and external stakeholders
- Overseeing mailboxes ensuring timely query responses and escalation where required
- Experienced with Microsoft Office
- Used Power BI to create monthly reports for senior leadership
- Reconciliation and payments experience with use of Autorek, SAP and Oracle.
- Process improvement and development
Assistant Manager
The Carpenters Arms
Stanton Wick, United Kingdom
06.2021 - 11.2022
- Provided excellent customer service
- Facilitated communication between staff and senior management, acting as a point of contact.
- Resolved escalated customer complaints by offering practical solutions and maintaining professionalism.
- Oversaw daily operations, including opening and closing procedures, to maintain standards.
- Managed team rosters to guarantee optimal staffing levels during peak and off-peak hours.
- Monitored inventory levels, placing orders for stock replenishment to prevent shortages.
- Monitored staff performance and developed improvement plans.
Customer Support
Fingerprint Medical
Bristol, United Kingdom
03.2021 - 06.2021
- Delivered exceptional customer support by actively listening to queries and providing tailored solutions.
- Navigated customer support channels to resolve diverse customer queries within target timeframes.
- Experience of using ticketing system to prioritise and manage customer support requests more effectively.
- Developed and updated FAQs and other customer support materials, simplifying self-service options for customers.
Baker
Tesco
Bristol
03.2020 - 03.2021
- Placed dough in pans, moulds and sheets, monitoring products during baking and adjusting temperatures as needed.
- Served bakery customers daily with professional and effective customer service.
- Maintained food safety levels by checking product temperatures and freshness.
- Conducted quality control checks on all bakery products, identifying and rectifying any issues promptly.
Ski Instructor
Revelstoke Ski School
Revelstoke, Canada
10.2019 - 03.2020
- Conducting lessons on basic skiing techniques, including parallel turns, carving turns and stopping.
- Supervised youth ski groups, overseeing that safety procedures are followed.
- Assessed participants' skiing abilities accurately to group them appropriately and set realistic improvement goals.
- Provided tailored, constructive feedback to students and parents to guide progress and improve abilities.
Education
Film Studies -
University of Gloucestershire
Chew Valley 6th Form - Media, Environmental Science
Chew Valley 6th Form
Chew Valley School - Chemistry, Physics, Biology, English, Maths
Chew Valley School
Skills
- Administration
- Problem Solving
- Organisation
- Quick Learning
- Microsoft Office
- Customer Service
- Data Reporting
- Time management
- Balance sheet reconciliation
- Data administration
- Project coordination
- Power BI
- Access management
Timeline
UAM and Security Systems Administrator
Lloyds Banking Group
03.2025 - Current
Finance Administrator
Lloyds Banking Group
11.2022 - 03.2025
Assistant Manager
The Carpenters Arms
06.2021 - 11.2022
Customer Support
Fingerprint Medical
03.2021 - 06.2021
Baker
Tesco
03.2020 - 03.2021
Ski Instructor
Revelstoke Ski School
10.2019 - 03.2020
Film Studies -
University of Gloucestershire
Chew Valley 6th Form - Media, Environmental Science
Chew Valley 6th Form
Chew Valley School - Chemistry, Physics, Biology, English, Maths
Chew Valley School
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