Charlie Ruffles-Jones

I worked as part of the back office administration team responsible for assisting both clients (Gym's & Leisure Centre's) and contractors (Electricians, Plumbers, Paint & Decorators etc.) across the South East of England.

• Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
• Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
• Effectively managed incoming and outgoing mail to maximise office efficiency.
• Oversaw database to maintain updated records and accuracy.
• Collaborated with different departments to maintain positive rapport and smooth workflow.
• Liaised with customers to resolve enquiries, appointment requests and billing questions.
• Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.

I was a sales consultant for a multi-purpose organisation that specialises in Energy, Insurance and Telecommunications for commercial customers.

• I would speak to customers in order to provide them with the best solutions for their company’s needs.
• Listened to customer problems, objections and concerns, offering tailored solutions.
• Negotiated and closed sales to secure profitable deals and contracts.
• Demonstrated product usage and features to customers.
• Understood store goals and used upselling and cross-selling techniques to achieve targets.
• Built rapport with new and existing customers to boost client retention.
• Established customer purchasing needs, offering personalised guidance with product and accessory selection.
• Kept product knowledge up-to-date by attending regular training to deliver reliable information with confidence.
• Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.

• I was a Senior Consultant working within the IT industry looking to fill highly demanding software development and architecture positions with leading companies across the UK.

• I was working within the IT industry filling permanent positions throughout companies across Europe, with a particular focus on Swiss, German and Dutch markets
• I attended RDLC management training courses in order to learn the tools and techniques for strategic team coaching and I have also completed an IOR course for recruitment.

• My duties included: Customer Service, Standardisation, Opening/Cashing up tills, Replenishing, Opening Store Cards.

• My duties included: Customer Service, Standardisation, Opening/Cashing up tills, Replenishing, Opening Store Cards.

• I carried out my School work experience here and my duties included: Preparing invoices, emails and faxes, Taking phone calls, Banking, Dealing with outgoing post to clients and customers, General Administration.