Charlie Mallin
Barnslet
Summary
Empathetic Case Manager specialising in supporting individuals through complex cases. Skilled at coordinating resources, leading to significantly improved client outcomes and streamlined processes. Known for fostering collaborative environments that enhance client satisfaction and team efficiency.
Overview
9
9
years of professional experience
12088
12088
years of post-secondary education
Work History
Mortgage Case Manager
Mojo Mortgages
London
05.2024 - Current
- Communicated case updates with solicitors, barristers and judicial teams.
- Built positive, productive client relationships for enhanced social support.p
- Facilitated group sessions to promote skill-building and community integration for clients.ip
- Supervised small groups of adults with additional mental health needs in assigned therapy groups.
- Monitored daily inbound sales pipeline using CRM systems.
Mortgage Case Manager
Strike FS
London
05.2023 - 05.2024
- Monitored pipeline capacities, ensuring optimal utilisation.
- Managed mortgage application process for 50 new applications monthly.
- Handled complex mortgage lending situations; provided reliable assessment services.
- Developed personalised care plans by assessing clients' needs and resources.
- Prepared monthly progress reports and cost reports for senior management review.
Mortgage Case Manager
MAB
Barnsley
10.2019 - 05.2023
- Maintained strict confidentiality regarding patient information according to legal guidelines.
- Organised regular follow-ups for continuous assessment of client progress.
- Processed mortgage applications, expedited approvals.
- Supported mortgage lending operations by providing accurate appraisals.
- Expedited mortgage approval times for increased customer satisfaction.
- Processed loan applications for approval of mortgage loans.
Administrator
Fleet Support
Barnsley
11.2015 - 05.2019
- Drove company mission and values, representing organisation at meetings and industry events.
- Organised financial and operational data to help with yearly budgeting and planning.
- Assumed responsibility of receptionist duties whilst necessary staff were on holiday.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
Education
GCSEs - English Literature
Penistone Grammar School
GCSEs - Maths
Penistone Grammar School
GCSEs - Geography
Penistone Grammar School
GCSEs - English Language
Penistone Grammar School
Science
Penistone Grammar School
NVQ Level 2 - Business Admin
Think Barnsley
Skills
- Self-awareness
- Effective communication
- Data analysis
- Computer literacy
- Database management
- Critical-thinking
- Microsoft office suite proficiency
Timeline
Mortgage Case Manager
Mojo Mortgages
05.2024 - Current
Mortgage Case Manager
Strike FS
05.2023 - 05.2024
Mortgage Case Manager
MAB
10.2019 - 05.2023
Administrator
Fleet Support
11.2015 - 05.2019
GCSEs - English Literature
Penistone Grammar School
GCSEs - Maths
Penistone Grammar School
GCSEs - Geography
Penistone Grammar School
GCSEs - English Language
Penistone Grammar School
Science
Penistone Grammar School
NVQ Level 2 - Business Admin
Think Barnsley
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