CHARLIE MAGGS
Billericay,Essex
Summary
Motivated student pursuing a Level 3 Diploma in Digital and IT Skills, seeking an entry-level apprenticeship to enhance practical skills in the IT sector. Experienced in basic video editing and content creation, with strong capabilities in Microsoft 365 for effective communication and collaboration.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hospitality Team Member
Crondon Park Golf Club
07.2023 - Current
- Assisted attendees and served food and drinks across multiple areas, including wedding reception suite, Pizza on the Green, and Masters function suite, enhancing guest experiences at Crondon Park.
- Delivered quality customer service in fast-paced hospitality environment, contributing to positive customer satisfaction and repeat business.
- Collaborated with team members to ensure smooth operations, supporting a cohesive and efficient hospitality service.
- Deal with complaints or problems with a positive attitude.
Food/Merchandise Shop Assistant
Billericay Town Football Club
04.2023 - Current
- Served customers in food/merchandise shop, enhancing customer experience.
- Maintained product availability through regular stock replenishment, supporting sales continuity.
- Executed additional tasks as required, contributing to overall shop efficiency.
IT Support Technician
Fos.net
Harold wood , Essex
12.2023 - 04.2024
Interned in IT technical support, gaining hands-on experience in technical operations, troubleshooting, and customer support. Acquired knowledge of IT systems and effective communication in a professional workplace.
- Provided technical support to users, diagnosing software and hardware issues to minimise work disruptions.
- Helped customers set up new systems, applications and software.
- Updated software for new functionality and improved security.
Education
Gateway diploma - Digital & it skills level 3
Chelmsford college
06-2026
Gateway diploma - Digital & it skills level 2
Chelmsford college
06-2024
gcse’s - English Language (Grade 4), English Literature (Grade 4), Maths (Grade 3), Science (Grade 4)
mayflower high school
Billericay06-2023
Skills
- Customer service
- Teamwork
- Punctual
- Reliable
- Flexible
- Hardworking
- Patience under pressure
Accomplishments
- Balanced part-time work alongside completing my coursework at Chelmsford College
- Built confidence in hospitality fast-paced environments
- Demonstrated good punctuality, and successfully completing my level 3 qualification
- Explored basic programming, video editing and content creation
Activities
- Regularly participate in fitness activities including gym training, swimming, and karate
- Support and work for my local football club
- Interest in technology, gaming, and digital media
Certification
Spring pod — AWS Career Tour: Cloud Computing
Completed March 2026
Spring pod - Digital communication
Completed March 2026
Spring pod- Digital skills (Research)
Completed March 2026
Spring pod- Digital Skills: AI and AI Literacy
Completed March 2026
Spring pod- Digital Skills: Cyber Security
Completed March 2026
Timeline
IT Support Technician
Fos.net
12.2023 - 04.2024
Hospitality Team Member
Crondon Park Golf Club
07.2023 - Current
Food/Merchandise Shop Assistant
Billericay Town Football Club
04.2023 - Current
Gateway diploma - Digital & it skills level 3
Chelmsford college
Gateway diploma - Digital & it skills level 2
Chelmsford college
gcse’s - English Language (Grade 4), English Literature (Grade 4), Maths (Grade 3), Science (Grade 4)
mayflower high school