Charlie Kay
Crewe,Cheshire
Summary
Results-driven professional with expertise in account analysis, strategic planning, and brand development. Skilled in customer retention and , social media management, and meeting sales targets through a deep understanding of product knowledge and customer engagement. Adept at crafting effective brand strategies and optimising sales performance while fostering collaboration with co-workers. Demonstrates exceptional time management and a commitment to achieving organisational goals.
Knowledgeable account management professional with experience in developing client communications, sales strategy and contract negotiation. Cultivates long-term relationships and delivers high levels of customer service to achieve revenue targets.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work history
Account manager
Radius Payment Solutions
Crewe, Cheshire
08.2025 - 12.2025
- Prepared detailed reports to provide insight into account performance.
- Devised marketing plans, resulting in increased brand awareness.
- Assured timely delivery of products and services to meet customer expectations.
- Conducted market research to stay abreast of industry trends.
- Developed new strategies with a focus on customer retention.
- Established strong rapport with clients through regular communication.
- Collaborated with sales team for achieving shared objectives.
- Achieved client satisfaction by managing key accounts effectively.
- Monitored competitor activity, staying ahead in the market competition.
- Worked closely with product development teams for customising offerings according to client needs.
- Implemented customer service policies, enhancing client experience.
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
Sales assistant
JD Sports
Crewe, Cheshire
09.2023 - 07.2025
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Monitored trends in consumer behaviour with keen attention to detail.
- Collaborated effectively with team members to meet sales targets.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Demonstrated products effectively leading to increased sales conversions.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Improved customer service by efficiently handling queries and complaints.
- Managed till operations smoothly, reducing waiting time for customers.
- Trained new staff members, fostering a supportive working environment.
Education
Level 3 T-Level - digital design and production
South Cheshire college
Cheshire West and Chester, Cheshire 09.2023 - 05.2025
Skills
- Account analysis
- Strategic planning
- Brand development
- Customer retention
- Time management
- Working alongside co-workers
- Social media management via work experience
- Meeting sales targets
- Product knowledgeability
- Customer engagement
- Brand strategy
- Sales optimization
- Account management
Affiliations
- Rugby player
- Web development
References
References available upon request.
Timeline
Account manager
Radius Payment Solutions
08.2025 - 12.2025
Sales assistant
JD Sports
09.2023 - 07.2025
Level 3 T-Level - digital design and production
South Cheshire college
09.2023 - 05.2025