Charlie Jackson
Takeley,Essex
Summary
Highly motivated task-driven IT professional with 9+ years of experience. Highly analytical, effective and process oriented. Approachable and friendly with a history of delivering exceptional customer service and business critical projects. Effectively setting priorities of key tasks and communicating with team members and other stakeholders. Demonstrates strong attention to detail and fast-paced learning.
Overview
10
10
years of professional experience
Work history
Technology Partner
Autovisum
Bishop's Stortford, Essex
2024.02 - Current
- Managing and mentoring first-line engineer acting as point of escalation for complex issues and escalating to CTO when required whilst maintaining 99% SLA target.
- Strategic technology partner to senior business stakeholders, aligning technology delivery with organisational goals.
- Key driver in initiative to provide £100K OpEx saving through contract negotiations and automations.
- Owning and delivering technology roadmaps, driving innovations and transformation.
- Providing input to senior and executive teams on infrastructure, security and digital strategy decisions.
- Lead for Cyber Essentials and Cyber Essentials+ renewal.
- Managing competing priorities across multiple business areas ensuring value driven outcomes.
Infrastructure Engineer
Gu Indulgent Foods
Bishop's Stortford, Essex
2023.04 - 2024.02
- Handled all end-user tickets, escalating to Head of IT when required ensuring 99% SLA target.
- Conducted regular testing to ensure optimal system performance, identifying areas for improvement when necessary.
- Minimised technical issues by providing ongoing maintenance and updates of server systems.
- Installed structured network cabling resulting in improved connectivity.
- Managed hardware procurement, set-up, and configuration to meet project requirements.
- Coordinated with multiple teams for successful project execution whilst adhering to deadlines.
- Key engineer for obtaining Cyber Essentials and Cyber Essentials+ accreditation.
- Implemented multiple automations to drive innovation and improve OEE across factory.
SysOps Team Leader
Dotmatics
Bishop's Stortford, Essex
2022.04 - 2023.04
- Handled 2nd and 3rd line support ticket escalations
- Worked closely with the IT Support Team Leader to ensure all tickets are triaged effectively
- Worked on several large projects to assist in the alignment and migration of 9 subsidiary companies as part of an MNA
- Led the POC process for a new EPP solution
- Oversaw execution of IT projects from inception to execution.
- Worked with third party vendors to deliver large projects
- Ensured compliance and governance in line with ISO27001
- Led the rollout of MDM solutions for Windows and Mac devices
- Assisted in the implementation of JIRA to aid in efficiency among the IT teams
- Led the implementation of Perimeter81 ZTNA
- Worked closely with the IT Project Manager to ensure that all projects are staying on track and the Senior Leadership team are updated on progress
IT Infrastructure Engineer
Dotmatics
Bishop's Stortford, Essex
2019.12 - 2022.04
- Handlining 2nd and 3rd Line support tickets over the phone, email and on the helpdesk (SolarWinds)
- Administering Windows Servers (2012, 2016, 2019)
- Supporting users on both Windows 10 and OSX
- Active Directory administration
- Mimecast administration and hardening
- O365 admin suite including Azure AD, Enterprise Apps SSO, Exchange, Teams, Endpoint Manager
- Consistently met SLA targets
- Configured Site-to-Site VPN Tunnels (Juniper SRX / AWS)
- Monitored network performance monitoring tool (PRTG) to identify problems and target solutions in advance of major incidents.
- Designed and implemented Ubiquiti Network infrastructure for new offices as they open
- Controlled access to computer network, setting up accounts and access levels.
- Designed and performed weekly infrastructure checklist which included checking backups, ensuring critical systems were healthy and patching
- Maintained high availability of infrastructure through enterprise-wide planning, testing, implementation, and support.
- Optimised system security and performance with proactive changes.
IT Support Engineer
Dotmatics
Bishop's Stortford, Essex
2018.08 - 2019.12
- Managed Trend Micro antivirus to ensure security and integrity of network data was held to the highest standard.
- Handled support tickets on SolarWinds Service Desk
- Diagnosed and quickly resolved a wide range of Windows applications and networking problems, such as hardware errors and networking issues
- Administered, maintained and supported network systems to provide consistent security, availability and performance.
- Built AWS EC2 Instances as per requirements
- Guided and assisted users with technical issues, improving network performance and usability.
- Documented processes and procedures to assist other engineers
IT Support Engineer
Saffron Walden County High School
Saffron Walden, Essex
2016.06 - 2018.08
- Answer Support calls and e-mails in order to provide first line technical support over the phone as well as second-line support by going to rooms to fix issues.
- Prioritise jobs in order to maintain as effective of a workplace as possible
- Maintain the School Website
- Deploy Windows and Applications
- Maintain the Schools MacBooks and iPads
- Ensure anti-virus software is up to date
- New hardware and software installation
Education
A-Levels - Computer Science
Saffron Walden County High School
Saffron Walden, EssexA-Levels - BTEC Double ICT
Saffron Walden County High School
Saffron Walden, EssexSkills
- Team Leadership
- Stakeholder Management
- Vendor & Supplier Management
- Budget Ownership & Cost optimisation
- Security, Compliance & Risk Management
- IT Service Management
- Technology Modernisation
- Automation & Operational Efficiency
- Change Management
- Continuous Improvement
- Automation & Scripting
Timeline
Technology Partner
Autovisum
2024.02 - Current
Infrastructure Engineer
Gu Indulgent Foods
2023.04 - 2024.02
SysOps Team Leader
Dotmatics
2022.04 - 2023.04
IT Infrastructure Engineer
Dotmatics
2019.12 - 2022.04
IT Support Engineer
Dotmatics
2018.08 - 2019.12
IT Support Engineer
Saffron Walden County High School
2016.06 - 2018.08
A-Levels - BTEC Double ICT
Saffron Walden County High School
A-Levels - Computer Science
Saffron Walden County High School