CHARLIE HOARE
Addlestone,Surrey
Summary
Dependable and safety-focused professional with strong customer service and leadership experience. Thrives in fast-paced environments, ensuring high standards of safety and service. Supports teams in working effectively and confidently, while delivering exceptional guest experiences and maintaining a well-organised workplace.
Overview
3
3
years of professional experience
Work History
Senior Ride Operator & Trainer
Thorpe Park
Chertsey
01.2026 - 10.2026
- Lead and manage the team on the ride, ensuring every member feels confident, supported and happy in their role.
- Trained new starters on ride safety, procedures, and customer service standards to enhance guest experiences.
- Delivered detailed ride walkthroughs, covering operational procedures, safety protocols, and key information to new starters for effective onboarding.
- Carry out structured assessments - observing and evaluating each new starter, host or operators practical ability to confidently and correctly operate or host the ride independently, alongside verbal questioning to check their understanding of all ride-specific knowledge.
- Operate rides safely and in full compliance with all health and safety procedures.
- Created and organised daily break rotas for entire team, ensuring timely breaks and smooth operations.
- Assisted colleagues individually by offering support and guidance on operational tasks.
- Resolve guest concerns calmly and maintain a positive, professional environment.
- Lead by example, keeping morale high and workflows consistent during busy shifts.
Customer Service Assistant
Tesco
Addlestone
11.2025 - 01.2026
- Assisted customers in finding products and resolving queries, enhancing customer satisfaction through patience and professionalism.
- Delivered friendly, efficient service to customers, contributing to positive shopping experiences during the busy winter period.
- Processed transactions accurately while collaborating effectively with team members in a fast-paced environment.
- Ensured shelves were well-stocked to enhance customer shopping experience and store areas tidy.
Ride Operator
Thorpe Park
Chertsey
05.2025 - 12.2025
- Operated rides safely, performing all pre-use safety checks to ensure guest safety.
- Delivered friendly, helpful service to all guests, ensuring a safe and enjoyable visit.
- Communicated clearly with the team to keep operations running smoothly at all times.
- Supported the team, helping colleagues feel confident in their roles and offering assistance whenever needed.
- Coordinated daily break plans, ensuring timely breaks for team members and adherence to rota.
- Fostered positive working relationships, enhancing team support and collaboration.
Customer Service Assistant
Marks & Spencer
Brooklands, Weybridge
11.2023 - 01.2024
- Provided exceptional customer service, addressing shopper inquiries and ensuring satisfaction.
- Maintained cleanliness and presentation standards across store, contributing to a welcoming shopping environment.
- Operated tills accurately and helped with stock replenishment.
- Completed temporary contract during Christmas season in food hall, supporting operations and enhancing customer experience.
Education
Level 2 Diploma - Carpentry & Joinery
Brooklands College
Weybridge06-2025
Level 1 Diploma - Carpentry & Joinery
Brooklands College
Weybridge06-2024
GCSE -
Fullbrook Secondary School
New Haw, Surrey01-2023
Skills
- Safety & Compliance – strict awareness of health and safety procedures
- Staff training
- Rota management
- Team leadership
- Customer Service – friendly, professional and guest-focused
- Problem Solving – stay calm, resolve issues and keep operations running
- Communication – clear, approachable and a good listener
REFERENCES
Available on request.
INTERESTS
I enjoy going to the gym and swimming, keeping fit and active. I also like spending time with friends and gaming, which helps me develop strong teamwork skills. I am always keen to try new activities and learn new things.
Timeline
Senior Ride Operator & Trainer
Thorpe Park
01.2026 - 10.2026
Customer Service Assistant
Tesco
11.2025 - 01.2026
Ride Operator
Thorpe Park
05.2025 - 12.2025
Customer Service Assistant
Marks & Spencer
11.2023 - 01.2024
Level 2 Diploma - Carpentry & Joinery
Brooklands College
Level 1 Diploma - Carpentry & Joinery
Brooklands College
GCSE -
Fullbrook Secondary School