Charlie Harding
Ingatestone,Essex
Summary
Reliable and adaptable with a background in IT and strong communication, problem solving, and organisational skills. A quick learner with a professional approach, able to work effectively both independently and as part of a team. Eager to develop new skills and contribute positvely in a dynamic working environment.
Overview
4
4
years of professional experience
Work history
Sales Assistant (Café)
Marks & Spencer
West Thurrock, Thurrock
2023.09 - Current
- Delivered excellent customer service in a retail environment, supporting sales and daily store operations.
- Supported daily operations, including food preparation, cleanliness and stock handling in line with company standards.
- Communicated clearly with customers and colleagues to resolve queries and ensure service standards are met.
- Demonstrated reliability and punctuality through consistent attendance over 2+ years.
- Worked collaboratively within a team to support smooth day to day Café operations.
Crew Member
McDonalds
Romford , Essex
2022.10 - 2023.09
- Delivered high quality customer service in a fast paced environment.
- Worked collaboratively as part of a team to meet operational and service targets.
- Demonstrated reliability, time management, and attention to detail while following health and safety standards.
- Supported high volume service periods, serving tens to hundreds of customers per shift.
Education
BTEC Level 3 Extended Diploma - Information Technology
Havering Sixth Form College
Hornchurch, Havering 9 2022 - 6 2024
GCSE -
Sanders Draper School
Hornchurch, Havering 9 2017 - 6 2022
Skills
- Understanding of IT systems and Service Delivery
- Basic Hardware and Software troubleshooting
- Project management principles
- Customer focused support and clear communication
- Strong problem solving and logical thinking
- Time Management and task prioritisation in fast paced environments
- Working effectively as part of a team
- Reliability and strong work ethic
- Adaptability and willingness to learn new things
Timeline
Sales Assistant (Café)
Marks & Spencer
2023.09 - Current
Crew Member
McDonalds
2022.10 - 2023.09
BTEC Level 3 Extended Diploma - Information Technology
Havering Sixth Form College
9 2022 - 6 2024
GCSE -
Sanders Draper School
9 2017 - 6 2022