Charlie Green
Telford,Shropshire
Summary
Sales professional with a strong focus on client relationship management and sales performance. Demonstrates effective communication, time-management, and negotiation skills with a calm, professional, and polite demeanour. Experienced in order management and processing, consistently achieving sales targets while maintaining high levels of customer satisfaction.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work history
Account manager
CI Distribution
Telford, Shropshire
2017.06 - Current
- Oversaw account portfolio to deliver top-quality account services.
- Oversaw daily management of major spending accounts with expertise
- Monitored competitor activity, staying ahead in the market competition.
- Handled customer concerns and complaints to resolve issues and build loyalty.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
- Managed business relationships to ensure loyalty and long-term commitment.
- Expanded account portfolio, driving annual turnover from £100k to over £20m
- Monthly T/O 500k-1M.
Sales executive
Entatech UK Ltd
Telford, Shropshire
2014.04 - 2017.06
- Handled high-volume telesales enquiries within call-time targets.
- Communicated with potential and existing customers in-person, over telephone and via webchat.
- Provided customers with price information and handled financial transactions.
- Used management software and data analysis to forecast product demand.
Retail sales advisor
Digiland Ltd
Telford, Shropshire
2009.09 - 2014.04
- Promoted customer loyalty scheme at checkout.
- Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Operated till accurately, maintaining financial integrity of the shop floor.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
Education
Edexcel Level 3 BTEC National Certificate - Public Services (uniformed)
Telford college of arts and technology
Telford, Telford and Wrekin 2006.09 - 2008.05
Skills
- Effective communication
- Time-management
- Negotiation skills and composure
- Order management and processing
- Client Relationship Management
- Calm, professional and polite
- Sales performance driven
Affiliations
- Spending time with my wife & kids.
- Physical fitness & the gym.
References
References available upon request.
Timeline
Account manager
CI Distribution
2017.06 - Current
Sales executive
Entatech UK Ltd
2014.04 - 2017.06
Retail sales advisor
Digiland Ltd
2009.09 - 2014.04
Edexcel Level 3 BTEC National Certificate - Public Services (uniformed)
Telford college of arts and technology
2006.09 - 2008.05