Charlie Glanville
Launceston,Cornwall
Summary
Personable and driven with experience in leadership , seeking to contribute a welcoming service and inspiring attitude. Demonstrating strong problem solving skills and communication even while in high pressure situations. Aiming to enhance guest experience and operational efficiency through dedication and proactive service.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Front of house assistant
Strawberry Fields
Lifton, Devon
2022.09 - Current
- Communicated effectively with customers addressing their needs promptly.
- Handled customer complaints to achieve resolution and maintain satisfaction , Including refunds and discounts.
- Maintained inventory of restaurant supplies for uninterrupted operations and smooth opening or closing shifts.
- Conducted table checks to ensure customer satisfaction during meals.
- Administered first aid when necessary, maintaining customer and colleagues safety.
- Oversaw fire safety and evacuation procedures.
- Experience in leadership rolls handling staff to ensure work efficiency was maintained
- Oversaw line cleaning and cellar management.
Kitchen porter
Walkhampton Inn
Yelverton, Devon
2019.09 - 2020.09
- Completed deep cleaning tasks as instructed by supervising chef or manager.
- Consistently adhered to food hygiene regulations whilst dealing with food waste.
- Streamlined workflow to reduce waiting times for serving staff.
Education
A-Levels - Psychology
Tavistock College
2019.09 - 2021.09
Btec Level 3 - Sport and Fitness
Tavistock college
2019.09 - 2021.09
A-Levels - Biology
Tavistock college
2019.09 - 2021.12
Skills
- Leadership experience over varied rolls within a restaurant, bar and café environments
- Stock management and organisation
- Handling customers to achieve satisfaction
- Adaptability in peak times
- Decision-Making competence
- Crisis management techniques
- Tailored upselling techniques
- Basic first aid certified
Certification
FAA Level 3 Award (QCF)
Timeline
Front of house assistant
Strawberry Fields
2022.09 - Current
Kitchen porter
Walkhampton Inn
2019.09 - 2020.09
A-Levels - Psychology
Tavistock College
2019.09 - 2021.09
Btec Level 3 - Sport and Fitness
Tavistock college
2019.09 - 2021.09
A-Levels - Biology
Tavistock college
2019.09 - 2021.12