Charlie Erskine
Coventry,Warwichshire
Summary
Dedicated and adaptable professional with experience in customer-facing retail roles, developing strong communication, organisation and interpersonal skills in fast-paced environments. Confident in building positive relationships, understanding individual needs and providing a high standard of service. Passionate about music and eager to develop a career within the music industry, with a particular interest in artist relations. Motivated to learn, contribute to a creative team and bring a strong work ethic, attention to detail and people-focused approach to a role in the music industry. I am looking looking for new work.
Overview
5
5
years of professional experience
Work History
Retail Assistant
Sainsburys
Coventry
07.2026 - Current
- Handled customer inquiries and complaints with professionalism, offering solutions to meet their needs.
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Handled customer returns, refunds and exchanges at customer service desk.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Processed sales transactions accurately, handling cash and card payments efficiently.
- Kept shelves neat, clean and organised through visual merchandising.
- Maintained, clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans.
- Maintained a tidy and safe shopping environment, following health and safety guidelines.
- Rotated stock on shelves, reducing stock waste and minimising store losses.
Retail assistant
Aldi
Lutterworth, east midlands
08.2021 - 04.2023
- Delivered excellent customer service by answering queries and providing product information.
- Guided customers towards appropriate products based on their preferences, boosting overall satisfaction.
- Boosted sales through suggestive selling techniques.
- Managed customer flow during peak times to enhance shopping experience.
- Collaborated with store manager to identify fast-selling products and restock accordingly.
- Set up store displays for special events and promotions to attract customer interest.
- Assisted in stock replenishment to maintain store appearance.
- Participated in seasonal sale preparations by arranging promotional displays strategically.
- Maintained cleanliness of shop floor to promote a welcoming atmosphere for customers.
Education
Bachelors degree - Criminology
Leeds Beckett University
Leeds01-2026
A-Levels - Law
WQE-Wyggeston and Queen Elizabeth I College
Leicester08-2023
A-Levels - Sociology
WQE-Wyggeston and Queen Elizabeth I College
Leicester08-2023
A-Levels - Media
WQE Wyggeston and Queen Elizabeth I College
Leicester08-2023
Skills
- Customer service handling
- Upselling and recommending products
- Cross-selling techniques
- Sales techniques
- Understanding product features and benefits
- Product knowledge
- Store cleanliness maintenance
- Floor layout planning
- Signage creation
- Assisting in achieving sales targets
- Effective verbal communication
- Active listening
- Team collaboration
- Customer satisfaction enhancement
Custom
Bachelor's degree ,A-level,A-level,Merit
Timeline
Retail Assistant
Sainsburys
07.2026 - Current
Retail assistant
Aldi
08.2021 - 04.2023
Bachelors degree - Criminology
Leeds Beckett University
A-Levels - Law
WQE-Wyggeston and Queen Elizabeth I College
A-Levels - Sociology
WQE-Wyggeston and Queen Elizabeth I College
A-Levels - Media
WQE Wyggeston and Queen Elizabeth I College