Charlie Eastwick
Bedford, Shortstown,Bedfordshire
Summary
Dynamic and results-driven professional with extensive expertise in IT literacy, software proficiency, and creative problem-solving. Demonstrates exceptional skills in technical diagnostics, relationship building, and leadership in diverse environments. Proven track record in sales and marketing, customer service excellence, and project management. Adept at social media content curation, video editing, and brand promotion. Committed to leveraging technical writing and interviewing skills to drive innovation and success.
After working in engineering the past several years, it feels right to move towards something more creative to pursue as a career.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Senior Service Engineer
Bandai Namco Amusements Europe
London, City of London
01.2019 - 08.2025
- Effective time management with significant workload and extensive travel between
- Oversaw and lead complex installations of machinery at client sites, guaranteeing smooth operation.
- Provided technical support to team members, enhancing overall productivity.
- Utilised specialised software programs to track service requests and work orders efficiently.
- Adapted swiftly in high-pressure situations, managing multiple tasks concurrently.
- Client-facing role, exhibiting strong customer service capabilities
- Led training sessions for junior engineers, fostering professional development.
- Enhanced system reliability with routine diagnostics and preventive maintenance.
- Maintained safe working environments through strict adherence to health and safety regulations.
Field service engineer
Gamestec UK
London, City of London
12.2017 - 01.2019
- Undertook comprehensive failure analysis to prevent future breakdowns.
- Collaborated closely with sales teams for successful product demonstrations and installations.
- Installed new machinery for increased production efficiency.
- Maintained accurate records, improved traceability and accountability.
- Developed proficiency in software solutions, diagnostics, and coding practices.
- Monitored preventative planned maintenance across all machines.
- Ensured customer satisfaction with timely resolution of service requests.
- Fostered strong relationships with clients, enhanced business reputation and loyalty.
- Handling 16+ sites in one patch, making sure every site had dedicated attention
Manager/Engineer/Sales/CSA
MFA Bowl
Luton, Central Bedfordshire
06.2014 - 12.2018
- Committed to diverse roles over several years, tailoring skills to various job titles
- Leading teams during peak shifts and holiday periods, ensuring high levels of team morale and performance.
- Acquired comprehensive understanding of bowling lane systems, resulting in qualification as lane engineer.
- Shifted role to promotional/sales department, designing promotional posters circulated throughout UK, targeted email promotions, and website visuals for MFA Bowl.
- Cultivated strong relationships with clients to secure repeat business.
- Managed team dynamics by implementing conflict resolution strategies.
- Facilitated staff training, resulting in better customer service.
- Supervised project timelines for timely completion.
- Orchestrated various promotional events, such as charitable activities, business functions, and festive celebrations.
- Oversaw facility maintenance and allocated needed resources to meet standards.
Education
A-Levels - Film Studies, Product Design, English Language
Kingsmead School
London 09.2008 - 07.2010
GCSEs - Media, Drama, Music, BCS, English, Math, Science, Religious Studies
Kingsmead School
LondonSkills
- IT literacy and software proficiency
Microsoft Office applications
Video and music editing
Website development
Back-office software expertise - Technical diagnostics
- Relationship building expertise
- Technical team leadership
- Sales and marketing (face-to-face and phone)
- Inventory control expertise
- Video editing expertise
- Social media content curation
- Project Management
- Design processes
- Technical writing
- Staff recruiting
Affiliations
- Content Creator and Musician
Certification
Whilst working as an engineer, I had to pass all Health and safety tests, including heavy-lifting, work-place safety, hazardous material/chemicals and ladder training.
I am also looking to get my Food & Hygiene certificates as I am looking to run a catering van part-time
Languages
English
Native
References
References available upon request.
Unemployment Period
My recent unemployment was due to unforeseen medical issues with my Dad. I quit work to care for him full-time, but unfortunately, he ended up passing from multiple cancers. I had a couple of months to process it all, and now I am ready to get back to work.
Timeline
Senior Service Engineer
Bandai Namco Amusements Europe
01.2019 - 08.2025
Field service engineer
Gamestec UK
12.2017 - 01.2019
Manager/Engineer/Sales/CSA
MFA Bowl
06.2014 - 12.2018
A-Levels - Film Studies, Product Design, English Language
Kingsmead School
09.2008 - 07.2010
GCSEs - Media, Drama, Music, BCS, English, Math, Science, Religious Studies
Kingsmead School