Charlie Brown

Bushmills,Causeway Coast and Glens

Summary

Dynamic and adaptable retail professional with extensive expertise in customer service, cash handling, and stock management. Demonstrates proficiency in retail software usage and point of sale operation, ensuring efficient money transactions and shop floor maintenance. Known for excellent communication skills, positivity, and enthusiasm, fostering a welcoming shopping environment. Committed to understanding retail laws and safety procedures while maintaining flexibility under pressure. Aspires to leverage personal selling techniques to enhance customer satisfaction and drive sales growth. Reliable with good communication skills with the public.

Overview

years of professional experience

Work history

Car washer

Angela McKay

Ballymoney, Causeway Coast and Glens

03.2024 - Current

Adhered strictly to safety protocols whilst handling equipment, promoting safer workplace culture.
Made use of eco-friendly products for car cleaning duties, supporting environmental sustainability initiatives.
Assisted in minor repair works, adding value through additional services.
Applied tyre dressings to improve vehicle's overall look.
Kept all tools organised for quicker task completion and improved efficiency.
Polished glass surfaces for better visibility during driving conditions.
Vacuumed interiors, enhancing customer experience with clean environment.
Used power washer and brushes appropriately to remove stubborn dirt and grime.
Ensured timely completion of tasks for smoother workflow.
Handled cash transactions efficiently to ensure smooth operations.
Enhanced vehicle appearance by thorough exterior washing and drying.
Used vacuum cleaners and shampooers on car upholstery and carpets.
Polished windows, mirrors and door handles, consistently meeting service and quality standards.
Communicated with customers using excellent English language skills.

Shop assistant

Musgrave

Dervock, Causeway Coast and Glens

11.2023 - 07.2024

Handled queries regarding products, providing detailed information as necessary.
Upheld company policies whilst dealing with returns and exchanges.
Facilitated smooth checkouts with efficient bagging and wrapping practices.
Managed stock levels on shop floor for continuous product availability.
Improved product visibility with strategic shelf arrangements.
Conducted price checks at request of customers for clear communication on cost.
Handled cash register efficiently, ensuring accurate transactions.
Promoted sales and special promotions to increase store revenue.
Coordinated closely with management on shop floor layouts and visual merchandising.
Maintained clean, appealing shop environment for comfortable shopping experience.
Ensured customer satisfaction by providing attentive service and handling complaints professionally.
Built rapport with frequent shoppers to foster loyal customer base.
Communicated effectively with suppliers on delivery schedules, ensuring timely replenishments.
Greeted every customer warmly, promoting friendly atmosphere.
Collaborated effectively with team members during busy periods.
Organised stock and checkout area proactively between serving customers to maintain orderly shop floor.
Operated cash registers with accuracy and processed cash and card transactions.
Covered extra shifts and maintained flexible schedule to achieve store goals.
Completed opening and closing duties in line with established schedule.
Maintained impeccably high standards store presentation and hygiene through cleaning.
Delivered personalised customer service with a smile to promote return custom.
Updated product labelling and pricing to reflect discounts and offers.
Fostered positive relationships with customers to enhance loyalty and retention.
Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
Accepted card, cash and cheque payments in POS register system.
Requested and checked customer IDs at checkout for age-restricted products.

Education

BTEC level 3 - Sports Coaching and Development

NRC Coleraine

Coleraine

09/2023 - 06/2024