Summary
Overview
Work history
Education
Skills
Websites
Personal Information
Timeline
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Charlie Beddall

Solihull,United Kingdom

Summary

Experienced Architecture Support Engineer with a strong foundation in providing exceptional technical support and troubleshooting to end-users. Proficient in diagnosing and resolving complex IT issues and maintaining a high level of customer satisfaction. Adept at managing support requests, maintaining documentation, and collaborating effectively with cross-functional teams.

Now seeking to leverage my technical background and problem-solving skills to embark on an exciting journey into the world of Power App development and Power Automate to create innovative solutions that streamline business processes, enhance operational efficiency, and drive organizational success.

Overview

6
6
years of professional experience
1
1
year of post-secondary education

Work history

Power Apps Consultant

OneMSP
Wythall, Worcestershire
05.2023 - 02.2024
  • Led design and delivery of low-code Power Platform solutions for clients, streamlining business processes with Power Apps, Power Automate, and Power BI.
  • Automated onboarding/offboarding processes using Power Automate, reducing manual input and improving accuracy.
  • Integrated Microsoft services (SharePoint, Teams, Dynamics 365) via cloud flows to build scalable, cross-platform solutions.
  • Developed custom adaptive cards and approval workflows, enhancing user interaction within Teams.
  • Built Power BI dashboards to visualize business insights and performance metrics.
  • Acted as main technical contact for client engagements, aligning automation solutions with operational objectives.

Architecture Support Engineer

PWC
Birmingham, West Midlands
02.2024 - Current
  • Spearheading migration from Jira-based ticketing to a custom-built Power Apps system with embedded Power Automate flows and Power BI reporting.
  • Delivered support for IT infrastructure, including VMware VDI upgrades, SFTP site management, and system documentation.
  • Collaborated with cross-functional teams to implement cloud-first solutions that reduced overhead and boosted scalability.
  • Provided architectural support across projects, balancing system performance, reliability, and security.

2nd line technical support engineer

Unity Trust Bank
birmingham, West Midlands
08.2019 - 05.2023
  • Acted as on-site lead for Microsoft Teams rollout, Teams Voice Calling, and Exchange Online migration.
  • Delivered second-line support across the bank’s infrastructure, managing incident response, escalations, and system health.
  • Project lead during Windows 10 migration and COVID-19 WFH transition, ensuring seamless remote access and security compliance.
  • Hands-on configuration of Azure Conditional Access, Intune MDM, MFA, and O365 suite (E3/E5 licenses).
  • Awarded internal recognition for collaboration and outstanding contribution.

Education

Foundation Degree in Arts - Graphic Design and Digital Art

Halesowen College
Halesowen
09.2012 - 09.2013

Skills

  • Power Apps (Canvas & Model-Driven)
  • Power Automate & Cloud Flows
  • Microsoft 365, Azure AD, Intune
  • Dynamics 365 & Dataverse
  • SharePoint, SQL Connectors
  • Power BI Dashboards
  • Automation & Workflow Design
  • Jira, Teams, Exchange Online
  • IT Support (Level 2/3)
  • Project Delivery & Stakeholder Engagement

Websites

Personal Information

  • Place of birth: Birmingham
  • Title: POWER PLATFORM CONSULTANT
  • Date of birth: 02/22/95
  • Nationality: British

Timeline

Architecture Support Engineer

PWC
02.2024 - Current

Power Apps Consultant

OneMSP
05.2023 - 02.2024

2nd line technical support engineer

Unity Trust Bank
08.2019 - 05.2023

Foundation Degree in Arts - Graphic Design and Digital Art

Halesowen College
09.2012 - 09.2013

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Charlie Beddall