Summary
Overview
Work history
Education
Skills
Affiliations
Certification
References
Interests
Timeline
Generic

Charli Mckay

Falkirk

Summary

A dedicated professional with strong customer service skills honed through diverse roles in retail and childcare. Demonstrates excellent communication abilities, confidently engaging with individuals from various backgrounds. Proven teamwork experience in stock management, complemented by reliable timekeeping and good IT skills, including proficiency in Microsoft Office applications. Approachable and committed to my job. I have great communication skills and very keen to work, i am reliable and help others around me with passion. I am confident in work and once been shown what i am required i am happy to get on with work. I will always go the extra mile to help staff and the company out if needed. I am friendly and get on with everyone and have a very bubbly personality.

Overview

10
10
years of professional experience
9
9
years of post-secondary education
1
1
Certification

Work history

Care support worker

Safe at home
Falkirk
01.2026 - Current
  • Assisted in meal preparation to ensure proper nutrition.
  • Assisted with personal care tasks such as bathing, dressing and toileting-maintained dignity and respect at all times.
  • Coordinated with healthcare professionals, ensured comprehensive patient care.
  • Supported patients with mobility issues, promoted independence.
  • Provided emotional support to patients, improved mental well-being.

Student

New College Lanarkshire
Coatbridge, North Lanarkshire
08.2025 - Current

I am currently studying my NC Level 6 childhood practice in college and go on placement to the nursery two times a week which i absolutely love. I have worked with children from when i was in school as my work placement through school was at two different nurseries. I am very passionate about this job and I have already passed my first semester. I finish my course in June which I am excited about as studying a Level 6 this is a good opportunity for me to gain this qualification.

My responsibility within this is

  • Writing observations within the nursery.
  • Help staff members supervise children
  • Working in a small group with children,
  • Safeguarding,
  • Creating activities for the children which is something i highly enjoy as i am very creative.

Support worker (Older adults in care)

Forth valley homecare
Falkirk
10.2024 - 04.2025
  • Personal Care Duties for individuals aged 50-90
  • Working outside in the community.
  • Light house work duties
  • Preparing meals and medication
  • Doing social supports with children/adults going shopping or days out.

Support worker

Balmoral health care
Falkirk
07.2023 - 11.2023
  • Personal Care Duties for individuals aged 50-90
  • Working outside in the community.
  • Light house work duties
  • Preparing meals and medication
  • Doing social supports with children/adults going shopping or days out.
  • Helped achieve patient independence through guided tasks and activities.

Front desk reception

Mariner centre
11.2021 - 03.2022
  • Answering calls
  • Word documents
  • Taking payments
  • Creating new memberships
  • Doing spreadsheets
  • Communication skills
  • Ensured timely scheduling of appointments with detailed coordination.
  • Offered knowledgeable, friendly support to in-office guests.
  • Updated [Spreadsheet] with important office metrics and logged daily activities.

Care worker

Ailsa Care
04.2020 - 11.2021
  • Encouraged physical activity amongst sedentary patients; contributed to better overall health condition over time.
  • Assisted in meal preparation to ensure proper nutrition.
  • Provided emotional support to patients, improved mental well-being.
  • Assisted with personal care tasks such as bathing, dressing and toileting-maintained dignity and respect at all times.
  • Assisted patients with daily living activities for increased independence.
  • Managed household chores, created a clean environment.

Support Worker

ION Care Broxburn
01.2019 - 12.2020
  • Carry out personal care duties for individual age 50 – 90
  • Work in the community, travelling to service users homes
  • Issue medication
  • Carry out light housing work duties
  • Work with service users who are bed bound – move and handle
  • Deal with cash – honest and trustworthy
  • Liaise with other professionals
  • Adhere to client confidentiality
  • Treat everyone with respect, build good relations

Practice placement worker

Falkirk Council Employment & Training Unit
Falkirk
07.2017 - 03.2018
  • I have gained the Falkirk Employability Award Studying at Level 4.
  • Took part on work placements to help me gain more information and helping me find work.
  • Had responsibilities to look for my own work and pay slips making sure i had them in on time and taking time to work towards the award.
  • Completing tasks- I had to work with the members of staff to create a work placement book and reach all the targets that were set out.

Childcare Assistant

Carousel Nursery
Falkirk
12.2015 - 05.2016
  • Supervising children at all time working alongside Childcare Practitioners in the nursery
  • Help organise lunches for all the children
  • General cleaning duties to ensure no health and safety issues in the nursery
  • Play work and activities with the children

Childcare Assistant

St Francis Nursery
Falkirk
02.2016 - 03.2016
  • Supervising children at all times working alongside other staff members
  • General cleaning duties to ensure no health and safety issues

Waiting staff

Scarlett’s Cafe
01.2016 - 02.2016
  • Serving customers, delivering food to correct tables
  • Clearing tables and general cleaning duties
  • Restocking

placement

Rucci Hair
Falkirk
01.2016 - 01.2016
  • Shadowing stylists and juniors in salon
  • Greeting clients for their appointment
  • Making refreshments
  • General salon cleaning duties
  • Included in training activities

Counter Assistant

The Union Chip Shop
12.2015 - 01.2016
  • Serving customers, operating the till and cash handling
  • Cooking food to order for customers
  • Cleaning the shop at the end of the shift to ensure no health and safety issues

Education

National 5 - Maths

Forth Valley College
Falkirk
08.2016 - 06.2017

National 4 - Art and Design, Media, English, Home Economics

St Mungo's High School
08.2012 - 05.2016

National 3 - Maths

St Mungo's High School
08.2012 - 05.2016

National 5 - Maths

Forth Valley College
Falkirk
09.2016 - 02.2017

Skills

  • Good Customer Service Skills - I have gained valuable experience working with the public through various jobs in retail and childcare I am a very patient individual
  • Communication skills - I am friendly, approachable, and I get on well with others I am confident speaking to people from all backgrounds
  • Teamwork – I have worked as part of a team in a stock room to organise the stock we needed to fill the shelves
  • Good IT skills - developed through Administration in school I have experience using Microsoft Word, Excel, Power Point and Email
  • Reliable time keeping- I have good time keeping skills and am always there on time for work I have things handed in on time and never running behind
  • Approchable

Affiliations

  • I love roller-skating.
  • Walking
  • Adventures
  • Going for drives
  • Spending time with family and friends

Certification

I have my SQA certificate for my first semester of college in 2025, waiting for my full qualification in June

References

Excellent references are available upon request.

Interests

Some of my interests are listening to music, I enjoy going to the gym and keeping fit. I enjoy helping friends and family, and help with looking after my little sister and I help my Gran with her shopping and things about the house

Timeline

Care support worker

Safe at home
01.2026 - Current

Student

New College Lanarkshire
08.2025 - Current

Support worker (Older adults in care)

Forth valley homecare
10.2024 - 04.2025

Support worker

Balmoral health care
07.2023 - 11.2023

Front desk reception

Mariner centre
11.2021 - 03.2022

Care worker

Ailsa Care
04.2020 - 11.2021

Support Worker

ION Care Broxburn
01.2019 - 12.2020

Practice placement worker

Falkirk Council Employment & Training Unit
07.2017 - 03.2018

National 5 - Maths

Forth Valley College
09.2016 - 02.2017

National 5 - Maths

Forth Valley College
08.2016 - 06.2017

Childcare Assistant

St Francis Nursery
02.2016 - 03.2016

Waiting staff

Scarlett’s Cafe
01.2016 - 02.2016

placement

Rucci Hair
01.2016 - 01.2016

Childcare Assistant

Carousel Nursery
12.2015 - 05.2016

Counter Assistant

The Union Chip Shop
12.2015 - 01.2016

National 4 - Art and Design, Media, English, Home Economics

St Mungo's High School
08.2012 - 05.2016

National 3 - Maths

St Mungo's High School
08.2012 - 05.2016
Charli Mckay