Charli Hext-Stephens
Basingstoke,Hampshire
Summary
Analytical thinking and problem solving are at the core of my professional work, I thrive in environments where I am challenged with investigating queries and providing an effective and simple solution.
I take pride in my work; striving for the best results, continually evaluating for areas to improve, and encouraging team members to do the same. I have a strong desire to learn which leads me to seek training opportunities and allows me to appreciate different points of view from my own team and across functions.
People are the heart of every workplace, and I endeavour to go the extra mile where I can, to assist with the development of strong relationships with clients and stakeholders.
Overview
7
7
years of professional experience
Work history
Pass Office Specialist
Mitie Security
Aldermaston, West Berkshire
2026.02 - Current
- Maintained up to date knowledge of current events to facilitate a strong understanding of the current threat level to the UK.
- Worked closely with Security teams to combine knowledge in complex access-related queries.
- Maintained continuous improvement by regularly enquiring about and partaking in training opportunities.
- Consistently demonstrated a security-first mindset by understanding key security protocols and the reasoning behind them.
- Built strong working relationships with key teams to foster a multi-agency approach, enabling more effective problem-solving.
- Prioritised work according to strict deadlines, timescales and business needs.
- Proactively sought ways to streamline key processes to ensure efficiency and simplicity.
- Built upon pre-existing written and verbal communication skills to both learn from and share expertise with others.
- Adapted to a fast paced, secure environment to keep up with a constant workflow.
Senior Administrative Assistant
Hampshire Equipment Services
Hampshire
2025.01 - 2025.08
- Organised physical and virtual filing cabinets for ease of access.
- Maintained up-to-date knowledge of important policies and procedures.
- Handled difficult client interactions via telephone and email to signpost to appropriate resources.
- Ensured safe storage of personal client data in compliance with key legislation
- Created and maintained complex budget and finance spreadsheets using excel.
- Experience using NHS databases to retrieve and update client records.
- Organised technician diaries and liaised with clients and healthcare professionals for more complex jobs.
- Maintained detailed knowledge of products and services to recommend appropriate courses of action to clients and technicians.
- Maintained knowledge of safeguarding to protect clients.
- Complied with strict GDPR and confidentiality agreements.
- Hampshire County Council
Therapeutic Practitioner
Amegreen Children's Services
2023.12 - 2024.08
- Provided therapeutic care and support to children with Social Emotional and Mental Health problems in a care home environment.
- Provided ongoing support to children aged 8-16 in day-to-day life using a therapeutic parenting model and PACE techniques.
- Undertook relevant training in behavioural management techniques including physical intervention.
- Partook in health and safety, fire safety and first aid training.
- Undertook relevant food safety training.
- Upskilled in areas relevant to the children, such as ADHD, Autism, Self-Harm, Foetal Alcohol Spectrum Disorder, and Safeguarding.
- Completed daily, weekly and monthly paperwork detailing children's progress and areas of development.
- Created overview documents detailing areas of improvement and development for children.
- Engaged in a multi-agency approach by communicating with schools and other service providers to learn the most about the children in our care.
- Handled difficult face to face meetings with families of children in our care.
- Hampshire
Student Mentor
University of Reading
Reading, Hampshire
2021.12 - 2023.08
- Held sessions both 1-to-1 and group mentoring up to 30 students in Psychology.
- Organised and participated in extracurricular activities created to increase student enjoyment and knowledge in various core subjects.
- Maintained long-lasting and trusting relationships with students by going the extra mile to assist needs and provide ongoing support.
- Worked with patience and flexibility, adapting to individual student needs to maximise mentoring potential.
- Used exceptional behaviour management techniques to minimise disruptive behaviour and maximise engagement.
- Delivered high-quality online and in-person tuition, aiding academic growth in line with student targets.
- Built and nurtured positive relationships with students, developing trust to enhance academic mentoring success.
- Assisted in making student transitions into higher education easier through counselling and implementing harder topics into lesson plans.
- Listened attentively to student concerns, collaboratively devising mentoring programmes to aid educational and emotional development.
- Demonstrated outstanding subject knowledge, adapting teachings to specific key stages for age-appropriate tuition.
- Reading, Hampshire
Keyholder
Swarovski
Basingstoke, Hampshire
2019.11 - 2022.07
- Maintained an extensive knowledge of products such as availability, promotions, placement, and specifications to answer customer questions efficiently.
- Assigned tasks to cashiers based on priorities, manager requests and urgencies.
- Efficiently and effectively solved complex customer complaints, such as product faults, service issues, providing smart solutions to maintain customer satisfaction.
- Assisted in training till staff in emergency procedures, company best practices and cashier legal aspects.
- Conducted assessments of vouchers, cash and IDs when required to determine validity.
- Processed customer returns and exchanges when required, asking feedback on return reasons to provide helpful reviews to managers.
- Performed closing duties such as cleaning windows and floors, securing shop premises and cashing-up tills.
- Maintained market and competitor awareness through regular research into activities, trends, and progress.
- Provided helpful, attentive sales support to generate positive customer feedback.
- Maintained excellent visual merchandising standards by routinely cleaning and organising window and Point of Sale (POS) displays.
Education
Certificate of Higher Education - Psychology
Level 3 Diploma - Networking and Cybersecurity
A-Levels - undefined
Queen Mary's College
Basingstoke, HAMGCSEs - undefined
The Costello School
Basingstoke, HAMLevel 2 - Door Supervisor License
Security Industry Authority
Skills
- Employee onboarding
- Regulatory compliance knowledge
- Incident response strategy
- Social engineering defense strategies
- Identity access management
- Cybersecurity awareness
- Data protection principles awareness
- Vulnerability identification
- Security measures evaluation
- Ethical conduct
- Performance monitoring and reporting
- Administration
- Safeguarding
- Physical Intervention
- Food safety
- Health and Safety
- Fire Safety
- Developmental Trauma
- Developmental Conditions
- Therapeutic Parenting
- Attachment Disorders training
- Mental health coaching
- Skill development expertise
- Group instruction experience
- Customer relations
- Confident communicator
- Complaint management
- Team management
- ID checks
- Transaction authorising
- Security policies development
Timeline
Pass Office Specialist
Mitie Security
2026.02 - Current
Senior Administrative Assistant
Hampshire Equipment Services
2025.01 - 2025.08
Therapeutic Practitioner
Amegreen Children's Services
2023.12 - 2024.08
Student Mentor
University of Reading
2021.12 - 2023.08
Keyholder
Swarovski
2019.11 - 2022.07
GCSEs - undefined
The Costello School
A-Levels - undefined
Queen Mary's College
Level 3 Diploma - Networking and Cybersecurity
Certificate of Higher Education - Psychology
Level 2 - Door Supervisor License
Security Industry Authority