Charley Songer
Bristol
Summary
Dedicated professional with extensive retail experience, adept at providing excellent customer service and interpersonal communication. Proven ability to assist customers effectively, handle purchases, and support individuals with mobility needs while ensuring safety. Demonstrates strong problem-solving and conflict resolution skills, maintaining composure under pressure. Experienced in teamwork and adaptability across various roles, including food preparation and kitchen support. Committed to efficient time management in fast-paced environments, seeking to leverage skills in a dynamic retail setting.
Overview
3
3
years of professional experience
Work history
Junior Sous Chef
Kitchen Role
Bristol
2025.06 - 2025.08
- Supported day-to-day kitchen operations in a fast-paced environment
- Prepared ingredients and assisted in cooking a variety of dishes
- Ensured all food hygiene and safety standards were consistently met
- Worked closely with senior chefs to maintain quality and efficiency
- Managed time effectively to ensure meals were prepared and served promptly
- Adapted quickly to different tasks and kitchen demands
Night shift retail worker
Sainsburys
Portishead, North Somerset
2025.10 - 2026.01
- Participated actively in staff meetings encouraging team spirit and cohesion.
- Handled customer complaints in a professional manner, resolving issues promptly.
- Maintained clean and organised store shelves for a pleasant shopping environment.
- Promoted seasonal items effectively stimulating increased revenue.
- Assisted in annual stocktaking activities, contributing to accurate inventory records.
Customer Service Representative
Welcome Break
Bristol
2022.10 - 2025.06
- Delivered high-quality customer service in a busy retail environment
- Assisted customers with purchases, transactions, and general enquiries
- Provided support to elderly and vulnerable customers, including carrying items
- Maintained strong product awareness to help customers make informed choices
- Handled complaints and resolved issues in a calm, professional manner
- Maintained a clean, organised, and well-stocked retail space
- Worked collaboratively with team members to ensure smooth daily operations
- Contributed to a positive team environment and supported new staff when needed
Education
GCSEs -
St Katherine’s School
BristolSkills
- Excellent customer service and interpersonal communication
- Retail experience including assisting customers and handling purchases
- Supporting customers with mobility and carrying items safely
- Strong problem-solving and conflict resolution skills
- Ability to remain calm and professional under pressure
- Teamwork and adaptability across multiple roles
- Food preparation and kitchen support experience
- Time management in fast-paced environments
Timeline
Night shift retail worker
Sainsburys
2025.10 - 2026.01
Junior Sous Chef
Kitchen Role
2025.06 - 2025.08
Customer Service Representative
Welcome Break
2022.10 - 2025.06
GCSEs -
St Katherine’s School