Charley-Rose Ward

Led regular team meetings to align goals, address challenges, and improve performance. Consistently resolved customer complaints in timely manner, ensuring satisfaction and encouraging repeat business. By building strong customer relationships, Helped drive loyalty and retention. Trained and supported new staff to enhance team efficiency and ensured all employees adhered to uniform and hygiene standards as outlined in company policy. Greeted guests warmly to create welcoming atmosphere, accurately managed cash transactions, and regularly recommended menu items to enhancing overall dining experience.

Assisted in all areas of food and beverage service, maintaining high standards in fast-paced, high-pressure environment. Consistently ensured customer satisfaction by delivering prompt, attentive, and courteous service throughout each guest's experience. Prioritised tasks during peak hours to ensure smooth operations.

Managed customer interactions and provided welcoming atmosphere. Handled cash transactions and maintained clean front-of-house area. Collaborated well with team members ensuring efficient operations during busy periods.

Prepared and presented high-quality dishes. Managed kitchen inventory and maintained food safety standards. Followed recipes meticulously for consistent taste and quality of dishes. Organised kitchen equipment and utensils for easy access during peak hours.

Took and delivered customer orders with accuracy and efficiency. Utilised in-depth knowledge of menu items to assist customers with informed choices, boosting their dining experience. Demonstrated strong multitasking skills to ensure timely and efficient order delivery. Consistently providing top-quality coffee and drinks. Monitored pastry displays to ensure freshness and quality, contributing to overall product excellence and customer satisfaction.

Took part in Christmas event, engaging with children and families to enhance the festive experience and create memorable moments. Worked with individuals of all ages, strengthening interpersonal and communication skills. Contributed to uplifting children's spirits through interactive activities and immersive storytelling. Delivered exceptional service in lively, fast-paced environment, ensuring guest satisfaction and joyful atmosphere.

Completed deep cleaning tasks as instructed by supervising chef or manager. Operated dishwashing machinery to maintain cleanliness in the kitchen. Ensured smooth running of the kitchen by efficiently managing waste disposal tasks. Assisted in stock rotation tasks; maintained accurate inventory count. Helped create pleasant dining experience by upholding clean cutlery and crockery.