Charles Heyne

With over five years of frontline policing experience in London, I have served primarily as a Response Officer and Secondary Investigation Officer within the Metropolitan Police Service. My role has involved dynamic, high-pressure frontline duties as well as detailed investigative responsibilities.

As a Response Officer, I was often the first on scene at a wide range of incidents, including emergencies, public disturbances, and critical crime scenes. This required rapid decision-making, excellent communication, and a calm, assertive presence under pressure. I worked closely with the public and partner agencies to manage incidents effectively, ensuring public safety and delivering an appropriate policing response.

In my role as a Secondary Investigation Officer, I undertook follow-up investigations into crimes such as assaults, thefts, and domestic incidents. I was responsible for gathering and reviewing evidence, interviewing witnesses and suspects, preparing case files, and liaising with CPS to support prosecutions. This role demanded a high level of attention to detail, legal knowledge, and persistence to achieve positive outcomes for victims.

My experience has equipped me with a broad and transferable skill set including conflict resolution, teamwork, community engagement, problem-solving, and resilience. I have consistently demonstrated integrity, professionalism, and a commitment to public service in a challenging and diverse environment.

As a Retail Supervisor at Waitrose & Partners, I led front-line teams to ensure the efficient day-to-day running of the store while maintaining high standards of customer service and operational excellence. My responsibilities included supervising staff, managing daily schedules, supporting training and development, overseeing stock control and merchandising, and handling customer queries and escalations. I played a key role in maintaining a positive team environment and delivering a seamless shopping experience. This role strengthened my leadership, communication, and organisational skills in a demanding retail setting.