Charles Chinedu Onyeneke
Saskatchewan
Summary
Bristol, United Kingdom Tech-savvy with extensive experience analyzing, troubleshooting, configuring, and managing diverse network system, server operation, and network infrastructure to ensure continuous organizational growth/success. Skilled professional with remarkable record of developing, deploying, and implementing IT strategies, methods, and processes for continuous organizational progress. Proven track record of enacting effective solutions to improve customer satisfaction and ensure effective resolution to end-user queries. Possess a strong background in leadership and management; adept at building robust relationships with key clients/stakeholders and coordinating cross-functional professionals’ teams to achieve defined objectives and milestones. ITIL V4 Foundation| Microsoft Certified IT professional | Project Management | MCTS | Leadership | Team Building | Risk Management | Change Management | Cyber Security | Cisco Networking | Fire Fighting | Health, Safety and Environment | ISO 9001:2015 | ISO 27001
Overview
13
13
years of professional experience
Work History
Senior IT Project Engineer
Woodgroup‐PSN, Chad Republic
Senior IT & Systems Project/Desktop Engineer
Impact Business Consulting Services Limited, LNG Limited Bonny
Senior Desktop Engineer
Dimension Data Nigeria Ltd
- Nigeria LNG Limited Bonny Island
Senior IT Engineer
Reed Specialist Recruitment
11.2022 - Current
- Bristol waste Company
- Providing and ensuring a high level of customer service and support is provided to colleagues across company locations
- Taking Ownership of Microsoft 365 applications, such like Endpoint Manager, Endpoint Security, Microsoft 365 Defender, SharePoint admin, OneDrive and Teams Admin
- Managing problems by providing workarounds and solutions, where necessary escalating to third parties
- Analyzing and resolving technical issues while advising on improvements and change requests
- Updating and maintaining technology knowledge database with customer-facing content as well as internal troubleshooting content
- Administrating and troubleshooting Windows 10 Enterprise, Azure AD, Autopilot and Android Enterprise
- Packaging and deploying applications via Microsoft Intune while Installing and supporting Company Business applications
- Provide support to users via telephone, Microsoft Teams, email and remote control
- Creating Microsoft Security and Compliance policies to suite company needs.
Senior Customer Engineer – Lead
Computacenter, Bromford Group at Bristol Office
07.2022 - 11.2022
- Manage and Streamline all facets of daily IT systems and service operation on site and ensuring customer satisfaction
- Maintaining an accurate inventory database that includes detailed information on available stock on site
- Manage and resolve escalated IT incidents, service request and problems such as Desktop support, Networking, Office 365, iOS and Android Devices, infrastructure, and company applications aimed at increased organizational productivity
- Successfully supporting the implementation of MFA across company locations
- Deploying Group Policy Objects (GPO), Manage Azure AD to support company needs while using Intune MDM, MAM to manage company devices remotely and effectively
- Provide technical support, on different areas of the Business Applications such like Teams, Office 365, SharePoint, Exchange Online, OneDrive, Microsoft Purview and Total Mobile,
- Manage Users need with on premise AD, Azure AD, collaboration devices such like Microsoft Teams Meeting Rooms and Microsoft Surface Hubs
- Implementation and Support of Virtual Desktop Infrastructure VDI application such like Citrix XenApp
IT Services Manager
Neal’s Yard Remedies Limited, Peacemarsh
12.2021 - 03.2022
- Providing professional leadership and operational management to the IT Services team
- Leading and Managing the IT Services team to provide utmost technical support to end users on various technical IT issues
- Building and managing relationships with department leaders, vendors, and service providers
- Ensuring the smooth running of daily operations, deployment, maintenance, upgrade and configuration of IT systems and infrastructure including Servers, Applications, hardware, and communication networks across an estate comprising Companywide locations
- Escalated point of contact for IT support issues while ensuring that the IT Support function is efficient, effective, and adaptive to innovative technologies
- Championing a culture of high performance and continuous improvement within the team
- Owned the IT incident, change, problem, knowledge, and service management processes
- Manage all escalated incidents and requests and coordinate activities necessary to identify Root cause and ensure preventative actions are implemented
- Ensured creation and maintenance of a Known Error database within the Service Management Tool and compliance to IT processes, policies, and procedures.
IT Infrastructure Engineer
Semperian Group, Bristol
08.2021 - 12.2021
- Supporting Company Business Applications such like Mimecast, Darktrace, and SolarWinds
- Supporting O365 and Azure AD issues as it concerns business needs
- Managing IT Infrastructure Using an advanced monitoring platform to ensure the smooth running of operations of LAN, VLAN, WAN, Routers, Access Points (APs), WIFI, VPN and Network switches
- Using on-premise Active Directory (AD) and Azure AD to support Group Policies (GPs), Organizational Unit (OU) and to ensure systems are on the domain while managing Virtual Machines software (VMware)
- Manage Windows server 2016 and 2019, DHCP, DNS Servers, devices, and applications of multiple enterprise IT systems through a single pane of glass
- Manage patch deployment, zero touch deployment of operating system, applications, remote control of Physical/Virtual Machines /Software and Hardware Asset
- Provide technical support for Business Applications such like Teams, office 365, SharePoint, Mimecast, Darktrace and ivanti
- Examined and resolved IT System issues while leading and establishing cyber security controls and engaging with key stakeholders
- Managed the continuous development, transition, and day to day operation of associated ITIL service management processes and governance frameworks
Senior Dedicated IT Infrastructure Engineer
Ssquad Global IT Services, A Global IT Servicing Company, Meiyume Limited
05.2021 - 08.2021
- Maintaining and supporting client’s IT Infrastructure environment through SAAS
- Oversee the smooth running of operations of LAN, VLAN, WAN, Routers, Access Points (APs), WIFI, VPN and Network switches
- Using Active Directory (AD) to support Group Policies (GPs), Organizational Unit (OU) and to ensure systems are on the domain while managing Virtual Machines software (VMware) through automation
- Authenticating secured user login, managing access to systems with permission and running audits through Azure AD
- Render remote support to VVIP Clients on across locations while connected through Citrix
- Manage Windows server 2012, 2016 and 2019, DHCP, DNS Servers as well as using System Center Operations Manager (SCOM) to deploy, configure, manage, and monitor the operations, services, devices, and applications of multiple enterprise IT systems through a single pane of glass
- Manage patch deployment, zero touch deployment of operating system, applications, remote control of Physical/Hyper-V Virtual Machines /Software and Hardware Asset inventory through System Center Configuration Manager (SCCM)
- Manage IT services across platforms and multiple channels, ensuring service availability, performance, and process maturity across this landscape
- Responsible for the implementation of an on-Prem migration to cloud while coaching team members on the new IT environment
- Provide technical support, while building knowledge base materials for users guide on office 365, Teams, SharePoint as well as designing Business Process Model workflows with MS Visio.
Lead – IT & Systems Coordinator
PIVOTGIS Ltd, Nigeria LNG Limited Bonny Island
07.2014 - 12.2020
- Oversee and streamline all facets of IT systems operation and projects
- Integrated management of service contract and lead IT operations, such as design, networking, telecommunication, infrastructure, and software aimed at increased organizational IT productivity
- Ensured company’s network servers and IT Systems infrastructure sustainability in line with agreed SLAs while providing monthly reports for top management
- Devise and establish IT plans/strategies and deploy policies to support company’s business applications as well as ensure continuous growth
- Automated repetitive system management for Virtual Machines
- Administer and manage application delivery projects with efficient execution
- Led a skilled team of IT Technicians in providing a comprehensive service while optimizing resource allocation
- Developed IT Systems and Digital Strategy and provided detailed IT reports and service run costs for IT services
- Liaised with Service Owners to ensure that SLAs are accurate and monitored service performance against SLAs, identifying actions required to maintain or improve service levels.
IT & Systems Administrator
Woodgroup–PSN/OTS NIG Ltd, Nigeria LNG Limited Bonny Island
12.2010 - 06.2014
- Spearheaded maintenance of all IT substructures, such as, DHCP
- Active Directory, Exchange Server, Microsoft Teams, DNS server and Cyberoam Unified Threat management device to assure risk mitigation
- Delivered effective IT solutions for operational concern while evaluating information management needs, gaps, and barriers
- Provided strategic support to IT end-users and delivered in-depth knowledge on queries
- Monitored and directed technical operations and provided detailed analysis to foster decision making by Management
- Developed, maintained, and expanded the IT Infrastructure based on growing company needs while responsible for BAU requests
- Monitoring and managing change to the service infrastructure, using Requests for Change (RFCs) for new changes
- Established and monitored Key Performance Indicators in relation to service availability, high priority incidents and problem resolution.
Education
Master - Information Systems Management
Salford University
Manchester United Kingdom12.2023
Bachelor - Electrical & Electronics Engineering
Ambrose Alli University
Ekpoma Nigeria06.2006
Diploma - Risk Management, Change Management,
International Business Management Institute
Berlin Germany07.2020
Skills
- ITIL Implementation
- Risk Assessment & Mitigation
- IT Operational Excellence
- Strategic Planning & Execution
- Process Governance
- Quality Assurance
- Cross-Functional Leadership
- Client Services & Satisfaction
- Contract Negotiation
- Process Improvement
- Standards Compliance
- Team Training & Development
- Technical Proficiencies
- Active Directory, Office 365, Exchange, SharePoint, Skype for Business, Microsoft Teams, Microsoft Azure, DHCP Server, DNS Server, Sophos Security Firewall, Cyberoam Unified Threat Management, SCCM, SAP, Network Switches, Routers, LAN, WAN, Automation PowerShell, Cisco Networking, Citrix, MDM, VMWare, VoIP, VPN, SAN storage, OS–Windows 7/10, Windows Server, GPO, Data Back-Up & Restoration, SAN Storage, Cloud Computing, PAAS, SAAS, Cloud IAAS, Jira, Veritas Clustering, TCP/IP, FTP and SMTP, MySQL, Microsoft Endpoint Manager, Switches, Routers, Mobile Device support, Virtual Machines, Data Centric Controls, Internet of Things (IOT), NAS, EMC, Intune, AWS, Hyper-V, Sophos Endpoint firewall ServiceNow
Accomplishments
- Drove over 45% savings of annual IT operations budget by excellent service delivery and effective lifecycle management of IT Assets
- Developed IT process based on ITIL v4 standard leading to improved efficiency and minimal downtime
- Led a team of IT professionals with successful creation of a centralized application for billing, finance payroll system, and HR data base
- Managed cloud migration project to Office 365 successfully within budget and schedule.
Timeline
Senior IT Engineer
Reed Specialist Recruitment
11.2022 - Current
Senior Customer Engineer – Lead
Computacenter, Bromford Group at Bristol Office
07.2022 - 11.2022
IT Services Manager
Neal’s Yard Remedies Limited, Peacemarsh
12.2021 - 03.2022
IT Infrastructure Engineer
Semperian Group, Bristol
08.2021 - 12.2021
Senior Dedicated IT Infrastructure Engineer
Ssquad Global IT Services, A Global IT Servicing Company, Meiyume Limited
05.2021 - 08.2021
Lead – IT & Systems Coordinator
PIVOTGIS Ltd, Nigeria LNG Limited Bonny Island
07.2014 - 12.2020
IT & Systems Administrator
Woodgroup–PSN/OTS NIG Ltd, Nigeria LNG Limited Bonny Island
12.2010 - 06.2014
Senior IT Project Engineer
Woodgroup‐PSN, Chad Republic
Senior IT & Systems Project/Desktop Engineer
Impact Business Consulting Services Limited, LNG Limited Bonny
Senior Desktop Engineer
Dimension Data Nigeria Ltd
Master - Information Systems Management
Salford University
Bachelor - Electrical & Electronics Engineering
Ambrose Alli University
Diploma - Risk Management, Change Management,
International Business Management Institute
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