Charles Ukekwe
United Kingdom
Summary
Innovative Product Manager with 6+ years of expertise in user-centric Product Management, specializing in the development of B2B and internal tools. I excel at blending strategy with execution, leading cross-functional teams to translate complex user needs into scalable solutions that improve platform adoption, streamline workflows, and drive data-informed decision-making in Fintech and enterprise environments.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Associate Product Manager
Lloyds Banking Group
, United Kingdom
05.2024 - Current
- Drove cross-functional product initiatives, improving adoption and usability of internal HR and finance tools for 60K+ employees.
- Synthesised stakeholder input and user feedback to define product requirements, reducing task friction by 25%.
- Managed key Scrum events and artifacts for four agile teams, ensuring alignment with product priorities and improving team velocity.
- Implemented structured feedback loops to identify usability issues, achieving an 18% increase in user satisfaction scores.
- Facilitated collaboration with compliance and data governance teams, ensuring the safe and timely release of updates within regulatory frameworks
Associate Product Manager
Nextgate Tech
, United Kingdom
03.2023 - 05.2024
- Owned core modules of portfolio analytics platform for institutional investors to evaluate performance and ESG compliance.
- Increased feature adoption by 40% through product roadmap development based on insights from discovery sessions, usage data, and competitor benchmarking.
- Delivered enhanced data visualisation experience, improving client onboarding and accelerating time-to-insight.
- Collaborated with engineering team to refine backlog items and triage bugs, reducing critical bug counts by 18%.
- Partnered with customer success to transform customer feedback into actionable product improvements, directly influencing product roadmaps.
Assistant Product Manager
Guarantee Trust Bank
, Nigeria
08.2019 - 01.2023
- Supported the design and rollout of a gamified digital savings feature ('Save & Win'), which attracted
500,000+ new users within 6 months post-development. - Revamped payment flows with design and engineering teams, achieving 22% increase in user retention.
- Collaborated with design and compliance teams to implement biometric onboarding for digital wallets, reducing KYC drop-off by 40%.
- Coordinated UAT testing and market pilots with internal sales and operations teams, enabling seamless adoption and deployment.
Business Development Officer
Guarantee Trust Bank
, Nigeria
09.2015 - 08.2019
- Secured new revenue streams and onboarded 25+ corporate clients through detailed local market analysis and robust prospecting.
- Cross-sold diverse banking products, increasing average client product holding by 20% over 2 years.
- Cultivated strong relationships with key clients, achieving a 90% retention rate and enhanced referrals.
- Managed a comprehensive client onboarding process, reducing average onboarding time by 33% for corporate and 15% for individuals, and improving customer satisfaction scores.
Education
Bachelor of Science - Industrial Chemistry
Abia State University
NigeriaSkills
Core Product Skills:
Product strategy
Roadmap planning
Product lifecycle management
Requirements gathering and documentation
Agile & Execution Skills:
Agile project management
Product backlog refinement
Feature prioritization
Product launch coordination
Research & Data:
User research
User feedback synthesis and integration
Analytics & Data
A/B testing and usability testing
Collaboration & Communication:
Stakeholder engagement management
Cross-functional collaboration
Communication excellence
Relationship Management
Tools & Strategic Skills:
DevOps and Cloud expertise
Jira software proficiency
Google Analytics proficiency
UX & Design Collaboration
Wireframing
Prototyping and Figma
Certification
Advanced Certified Scrum Product Owner (A-CSPO) - Scrum Alliance, 2025
Certified Scrum Product Owner (CSPO) - Scrum Alliance, 2025
AWS DevOps Engineer Professional - Amazon Web Services, 2024
AWS Solutions Architect Associate - Amazon Web Services, 2024
Google Project Management - Coursera, 2022
Timeline
Associate Product Manager
Lloyds Banking Group
05.2024 - Current
Associate Product Manager
Nextgate Tech
03.2023 - 05.2024
Assistant Product Manager
Guarantee Trust Bank
08.2019 - 01.2023
Business Development Officer
Guarantee Trust Bank
09.2015 - 08.2019
Bachelor of Science - Industrial Chemistry
Abia State University
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