Charles Sungai
WOLVERHAMPTON,West Midlands
Summary
Highly motivated and detailed-oriented recent graduate passionate about using data to improve business performance and customer experience. Skilled at leveraging data to develop actionable solutions to business challenges and utilizing data analytics and data visualization to create meaningful insights. Excellent technical aptitude and knowledge of Python, R, and SQL programming languages, data analytics and data visualization.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work history
Compliance and Risk Analyst
Zimbabwe Cricket
Harare, Harare
01.2017 - 03.2023
- Maintained quantitative financial risk systems for robust modelling and projections.
- Delivered detailed data analytics tailored to client needs for improved reporting.
- Quality-controlled transactions and correspondence to maintain client satisfaction.
- Built risk mitigation and monitoring procedures for improved performance and reduced volatility.
- Prepared and analysed periodic reports, outlining risk evaluations for management and stakeholders.
- Interpreted relevant risk management criteria to guide businesses in policy creation, development and enforcement.
- Used Python and SQL to manipulate data into informative customer reports.
- Analysed and interrogated large datasets for high-quality risk reporting.
- Managed and manipulated complex datasets for thorough modelling and forecasting.
Data Analyst Trainee
Steward Bank
Harare, Harare
01.2015 - 12.2016
- Participated in requirements meetings and data mapping sessions to interpret business strategy needs.
- Reorganised databases by removing duplicates and categorising key contacts to improve usability.
- Researched data integrity issues and identified root causes of inconsistencies and required cleanup.
- Designed and optimised SQL queries to generate verification reports.
- Developed and tested data mining models using machine learning algorithms to drive insights.
- Extracted and presented sales and product data from inventory database to enable financial forecasting.
- Helped team collect and analyse data to evaluate operational difficulties.
- Collaborated with development team to create data visualisation tools and graphics for company website.
- Identified trends and generated insights by conducting routine analyses of various data systems.
- Performed statistical validation and analysis throughout research and development projects using Tableau and R.
- Prepared Business Intelligence reports tracking sales and customer insights for management team.
Customer Services Officer
MetBank Zimbabwe
Harare, Harare
02.2012 - 12.2014
- Responded to customer requests with friendly, knowledgeable service and support.
- Enhanced internal and external customer satisfaction ratings by researching, troubleshooting, and resolving escalated issues efficiently.
- Improved customer service initiatives by streamlining sales and order management processes.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with staff members to enhance customer service experience and exceed client satisfaction rate targets.
- Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
- Followed up on unresolved customer issues to investigate and resolve problems.
Analyst
Econometer Global Capital
Harare, Harare
01.2010 - 12.2011
- Prototyped, updated and tested advanced analytical models, such as descriptive, diagnostic, predictive and prescriptive.
- Reviewed performance benchmarks and established metrics for future tracking.
- Applied knowledge of data modelling and statistical analysis to note trends and draw conclusions.
- Developed and maintained optimisation models covering various portfolio positions for lead generation and growth opportunities.
- Helped improve operations by showing clear connection between current policies and business results.
- Generated periodic reports, detailing findings and advising recommendations for strategic decision making.
- Conducted interviews with key business users to collect information on processes and user requirements.
Investment Banking Analyst Intern
Genesis Investment Bank
Harare, Harare
06.2008 - 03.2010
- Designed innovative methods to elevate customer satisfaction.
- Analysed incoming deals to assess feasibility.
- Developed and implemented thorough rebuild of financial modelling to obtain success measures.
- Forecasted risks and profits to develop next course of action.
- Collaborated with business and IT groups to establish short-term and long-term goals.
- Compared and assessed bonds, stocks and currencies to identify niches for investment.
- Identified and addressed operational, financial and technological risks to avoid losses.
- Conducted meetings with clients to discuss investment strategies.
Education
Master of Science - Big Data Analytics
Chinhoyi University of Technology
Chinhoyi, Zimbabbwe 01.2021 -
Bachelor of Commerce - Banking
National University of Science and Technology
Bulawayo, Zimbabwe 08.2004 - 05.2008
Skills
- Business analysis
- Data entry
- Data science
- Data analysis
- Business intelligence expertise
- Trend forecasting
- Data validation
- Data modelling
- Artificial Intelligence
- Problem-solving
- Analytical
- Customer service
- Power BI
- Statistic analysis
- Data visualisation
- Python, SQL and R programing
- ETL
- STATA, IBM SPSS
Languages
English
Fluent
Timeline
Master of Science - Big Data Analytics
Chinhoyi University of Technology
01.2021 -
Compliance and Risk Analyst
Zimbabwe Cricket
01.2017 - 03.2023
Data Analyst Trainee
Steward Bank
01.2015 - 12.2016
Customer Services Officer
MetBank Zimbabwe
02.2012 - 12.2014
Analyst
Econometer Global Capital
01.2010 - 12.2011
Investment Banking Analyst Intern
Genesis Investment Bank
06.2008 - 03.2010
Bachelor of Commerce - Banking
National University of Science and Technology
08.2004 - 05.2008
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