CHARLES OPARE APREKO

1) Assist corporate entities or companies and individuals to migrate prepaid numbers to corporate account.

2) Assist to delink corporate numbers that are already bio captured.

3) Compile and report barred corporate numbers to be unbarred.

1) Assist the field agents with the approval of customers’ request for the linkage of their Ghana cards with MSISDNs.

2) Assist with the KYC for mismatch updates for customers. Assist customers or agents in understanding and navigating the SIM card registration process.

3) Coached employees through day-to-day work and complex problems.

1. Identifying and sharing reports on potential areas of compliance vulnerability and implementing corrective plans by blocking, blacklisting, and downgrading improper Mobile Money {MoMo} registrations.

2. Using Microsoft Excel and PowerPoint to create reports to keep stakeholders informed of operations and the progress of compliance efforts in daily MoMo registrations.

3. Performing a comprehensive analysis report of daily subscriber KYC Momo registration to assess the status of Momo field agents.

4. Updating customer’s personal information with their current information.

5. Providing extra shifts to complete more customer requests to achieve maximum productivity.

· Ensuring the accuracy, integrity, and security of share-related data and updating customer KYC information, which is crucial to IPO share operations support.

· Maintaining accurate records, preparing reports, and generating insights to support decision-making and regulatory reporting requirements {IC securities}

· Maintaining proper records of all IPO share operations support.

· Identifying areas for process improvement, analyzing existing procedures, identifying inefficiencies, and proposing enhancements to streamline processes of customer’s KYC IPO documents.

• Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
• Conducting daily outbound phone calls to reach subscribers with inaccurate KYC and updated details on CRM.
• Successfully migrated customers with 4G-enabled devices from 3G t0 4G.
• Handling and supervising the Blackberry project by initiating calls to update all subscribers using these phones.

• Handled and promptly resolved customer complaints to maintain professional relationships.
• Followed up on customers' inquiries to assess satisfaction with provided solutions.
• Resolved caller issues quickly and thoroughly.
• Informed clients of policies and procedures.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.
• Scanning of maps and land documents.
• Indexation and structuration of land documents.
• Reporting bugs for system update.
• Studying a data capture system and assisting other staffs.

• Researched and recorded origins, provenance and historical significance of archival materials.
• Authenticated and appraised over one hundred historical documents.
• Streamlined usage by creating organizational systems for newly digitized records and documents.
• Evaluated seventy five records for accuracy, value and status of preservation.

• Facilitated oversight and management of municipal services when adopting ordinances, resolutions, policies and regulations to safeguard health, safety and welfare of current and future citizens.
• Established and communicated goals, objectives and performance standards for city government and city manager.
• Created departments, divisions, bureaus, administrative offices and citizen advisory committees and guided each in making recommendations to improve policies, projects and spending allocations.
• Promoted positive relationships between city, county, state, federal and other municipal government offices by working collaboratively to resolve interjurisdictional issues and regional problems affecting residents.